ANNA AGYEIWAA SARPONG
ACCRA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Willingness to take on added responsibilities to meet team goals. I am a fast learner, very practical, and efficient with work-bearing neatness. I am well-focused and results-oriented.
Overview
5
5
years of professional experience
Work History
Underwriter
Quality Insurance Company
02.2024 - Current
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
Administrative Assistant
National Insurance Commission
11.2021 - 12.2022
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data, and completed other clerical tasks.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Assistant
Daakye Pension Trust
05.2019 - 08.2019
- Scheduled office meetings and client appointments.
- Educating people on tier 2 and 3 pensions.
- Executed record filing system to improve document organization and management.
- Registered members to the scheme.
- Routed calls, and delivered messages.
Education
BBA - Business Adminstration
Unimac-IL
Kumasi, Ghana08.2024
Higher National Diploma - Bilingual Secretaryship
Ghana Institute of Languages
Kumasi, Ghana06.2021
Skills
- MS Office
- Team collaboration
- Superior attention to detail
- Effective Communication and Presentation skills
- Well organized
- Good customer and client relations
- Confidentiality and Data Protection
- Report Writing
- Active Listening
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Reference
- Mrs. Esther Konadu Ofori
Area Manager
National Insurance Commission
0244987561
- Mrs. Angelina Osei
Acting Principal
Unimac-IL
0244990526
Timeline
Underwriter
Quality Insurance Company
02.2024 - Current
Administrative Assistant
National Insurance Commission
11.2021 - 12.2022
Administrative Assistant
Daakye Pension Trust
05.2019 - 08.2019
BBA - Business Adminstration
Unimac-IL
Higher National Diploma - Bilingual Secretaryship
Ghana Institute of Languages
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