Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Quote
Timeline
OperationsManager
Anna Nwajagu

Anna Nwajagu

Anambra state ,Nigeria

Summary

Experienced IT professional with focus on troubleshooting and network management. Capable of resolving technical issues swiftly, ensuring minimal downtime. specialise in mass communication, system upgrades, and user support. Eager to contribute immediate value in support roles. High-level awareness of emerging technological trends and industry advancements. Thrives in autonomous environments with solid work ethic and history of self-motivated goal achievement. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. With outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

2
2

Year of professional experience

1
1
year of post-secondary education
1
1

0269549883

Work History

IT technician

MTN
Abra state , Nigeria
01.2016 - 01.2017
  • Improved system performance with regular maintenance and updates.
  • Ensured data security through the implementation of robust backup procedures.
  • Maintained IT inventory effectively keeping track of all equipment in use.
  • Analysed complex technical information for non-technical audiences effectively.
  • Troubleshot network connectivity issues, restoring normal operations quickly.
  • Facilitated training sessions on new technology implementation bringing about user competency.
  • Collaborated closely with team members to meet project deadlines effectively.
  • Performed routine audits of systems and software implementing necessary changes promptly.
  • Delivered excellent customer service by troubleshooting and resolving technical issues.


Education

Higher National Diploma - Mass communication

Federal Polytechnic Oko
Nigeria
01.2016 - 01.2017

Skills

  • Positive attitude
  • Risk Assessment
  • Strategic planning
  • Call centre experience
  • Technical writing
  • Emotional intelligence
  • Telecommunications
  • Customer support needs assessment
  • Client orientation
  • Effective communication
  • Critical evaluation
  • Time-management
  • Proactive initiative
  • Mobile devices support
  • Network configuration

Languages

English
Fluent

Affiliations

  • reading, reseacher, traveling,meditation, money management, writing, volunteering,

Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

IT technician

MTN
01.2016 - 01.2017

Higher National Diploma - Mass communication

Federal Polytechnic Oko
01.2016 - 01.2017
Anna Nwajagu