ANNA OSBORNE MENSAH
Cape Coast
Summary
Dedicated professional with a solid foundation in administration, hospitality, and manual labor. Skilled in managing data entry, record keeping, and inventory processes, fostering team collaboration. Known for strong communication skills and meticulous attention to detail, thriving in dynamic environments. Focused on driving organizational success and enhancing client satisfaction through effective task execution.
Overview
11
11
years of professional experience
Work History
Receptionist
Pempamsie Hotel & Conference Centre
02.2023 - 06.2025
- Assisted guests professionally during check-in and check-out procedures.
- Scheduled reservations utilizing hotel booking system to optimize operations.
- Handled guest complaints with a focus on professionalism and understanding.
- Processed payments and updated client accounts to ensure financial integrity.
- Provided administrative support to staff through typing, scanning, and filing tasks.
- Organized confidential records effectively to protect sensitive information.
Financial Consultant
Prudential Life Insurance
06.2022 - 04.2025
- Analyzed client financial needs and recommended suitable insurance products.
- Registered an average of seven clients monthly via PRUCalc application.
- Educated clients on policy features and benefits.
- Drafted presentations outlining investment strategies for management review.
- Supported clients during claims processing and follow-ups.
Manager
Kouture Kurls
02.2022 - 12.2023
- Oversaw daily operations ensuring smooth workflow and customer satisfaction.
- Managed staff schedules and conducted employee training.
- Coordinated inventory management and stock replenishment.
- Implemented marketing strategies to improve brand visibility.
- Reviewed financial reports and ensured budget compliance.
- Oversaw daily operations to ensure efficient workflow and adherence to company standards.
- Developed training programs for staff to enhance skills and improve service quality.
- Managed inventory systems, ensuring accurate stock levels and timely replenishment.
Administrative Assistant
Cape Coast Metropolitan Assembly
08.2021 - 11.2022
- Scheduled meetings and managed appointments across departments.
- Organized and maintained both digital and physical filing systems.
- Prepared reports, memos, and presentations for management.
- Registered marriages and prepared notices for official records.
Manual Worker
Ankokeen Trading & Company Ltd
04.2017 - 07.2020
- Maintained organization and safety in workspaces to support productivity.
- Performed thorough inspections on products to uphold quality standards.
- Worked closely with team members to consistently meet production goals.
- Oversaw inventory management and recorded daily shift activities meticulously.
Data Entry Clerk
Electoral Commission of Ghana
05.2020 - 06.2020
- Entered and verified large volumes of data accurately.
- Processed documents for completeness and accuracy.
- Maintained confidentiality of sensitive voter information.
- Met strict project deadlines consistently.
Secretary Intern
Ghana Ports & Harbours Authority
06.2019 - 08.2019
- Organized and maintained office files.
- Assisted in scheduling and coordinating meetings.
- Managed incoming calls and inquiries.
- Prepared agendas, minutes, and office reports.
Warehouse Worker
Compu-Mall Ghana Limited
04.2014 - 06.2017
- Efficiently packed goods after assembling customer orders for timely delivery.
- Monitored and recorded inventory shipments, ensuring proper returns management.
- Handled damaged goods, coordinating their return or disposal as needed.
- Updated digital records to maintain accurate stock level information.
Education
Bachelor of Commerce - Human Resources Management
University of Cape Coast
Cape Coast12.2023
Higher National Diploma - Secretarial & Management Studies
Cape Coast Technical University
Cape Coast10.2021
Skills
- Team coordination
- Inventory management
- Confidential record keeping
- Effective communication
- Time management
- Multitasking efficiency
- Service-oriented mindset
- Organizational skills
- Project management
- Problem-solving and detail orientation
References
Available upon request
Accomplishments
- Positioned as key team member to transfer 140 data from hard copy into new digital database.
- Recognized by customers and superiors for expedient and effective service at Pempamsie Hotel and Conference Center
- Documented and resolved individual grievances which led to positive satisfaction.
- Supervised team of 5 staff members.
- Responded to over 50 customer inquiries each day.
Timeline
Receptionist
Pempamsie Hotel & Conference Centre
02.2023 - 06.2025
Financial Consultant
Prudential Life Insurance
06.2022 - 04.2025
Manager
Kouture Kurls
02.2022 - 12.2023
Administrative Assistant
Cape Coast Metropolitan Assembly
08.2021 - 11.2022
Data Entry Clerk
Electoral Commission of Ghana
05.2020 - 06.2020
Secretary Intern
Ghana Ports & Harbours Authority
06.2019 - 08.2019
Manual Worker
Ankokeen Trading & Company Ltd
04.2017 - 07.2020
Warehouse Worker
Compu-Mall Ghana Limited
04.2014 - 06.2017
Higher National Diploma - Secretarial & Management Studies
Cape Coast Technical University
Bachelor of Commerce - Human Resources Management
University of Cape Coast
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