Hi, I’m
ANNA BORTIER
Accra,Ghana
Summary
Ardent, creative and well-organized individual who enjoys learning and taking on responsibilities. An effective team player with multiple level communication skills in international and local languages. Comfortable with working in fast paced environment to deliver quality results.
Overview
10
years of professional experience
9
years of post-secondary education
Work history
Hechtech Audio ProductionsOsu, Accra
Bilingual Research Assistant
09.2018 - 10.2018
Job overview
- Conducting research and summarizing findings
- Transcribing data from French to English
- Applied positive customer service approach to increase satisfaction levels.
- Managed over 30 research data on clients.
Ghana Statistical ServiceAccra, Ghana
Field Officer
02.2023 - Current
Job overview
- Ensuring that all assigned household in the clusters have been enumerated and the data reflected in the database
- Maintain quality standards to preserve the integrity of data
- Carried out day-to-day duties accurately and efficiently.
- Managed over 50 households in a day.
Africa Environmental Sanitation Consult (AFES)
Field Officer
10.2022 - 11.2022
Job overview
- List all structures and households assigned in the Enumeration Area (EA)
- Identify methods of solid waste collection used by service providers
- Take GPS coordinates of all occupied structures
- Collect information on the total number of customer/clients.
Institute of Statistical, Social and Economic Research (ISSER)
Enumerator
07.2022 - 11.2022
Job overview
- Locate and Interview Special Economic Zones (SEZ) firms
- Recruit and interview 6 employees of the firm
- Administer all questionnaires in the CAPI.
Ghana Statistical Service
Field Officer
12.2021 - 01.2022
Job overview
- Locating Structures and Housing units in Clusters assigned by supervisor using GPS Coordinates
- Identifying the entire Selected Households
- Carrying on the interview with procedures written/entered in the CAPI
- Ensuring that the data collected is synchronized and sent to the dedicated server before leaving the enumeration area.
Health for Africa FoundationKorle-Bu
Administrative Assistant
02.2016 - 12.2021
Job overview
- Organising health talks and preparing clients for health screening
- Interacts with clients to provide them with information to address inquiries regarding products and services
- Handle customer request and complaints (enquiries, missing reports and check-ups)
Ghana Statistical Service
District IT Officer
03.2021 - 10.2021
Job overview
- Providing IT Support During 2021 Population and Housing Census
- Training of District IT Officers and Providing Technical Assistance to all
- Troubleshoot and Resolve IT related issues related to Computer Assisted Personal Interviewing (CAPI) and other Software Applications
- Manage IT Logistics.
Kaas Event Management Limited
Customer Care
07.2017 - 11.2017
Job overview
- Teaching and informing customers about products and their usage
- Collecting all the customers’ relevant data and entering records
- Solving customer complaints (enquires and reimbursement)
- Answering phone calls and making the appropriate transfers.
Thomson ReutersAccra New-Town
IT Support Specialist
06.2014 - 09.2014
Job overview
- Assisting with the day-to-day management of client relationships, liaising with management as the initial and on-the-ground contact in resolving client complaints
- Assist in the technical administration of software packages for clients
- Resolving hardware and software issues for leading multinationals like Bank of Ghana, Barclays Bank, Standard Chartered Bank etc
- Creating a strong base of technical documentation for the installation of software applications.
Education
Confucius Institute, University of GhanaLegon, Greater Accra Region
Chinese Language and Culture from Chinese
09.2018 - 02.2020
IPMC, Ring Road CentralCircle, Greater Accra Region
Advanced Professional, Software Engineering from Software Engineering
08.2013 - 05.2014
Alliance Francaise, Airport Residential Area9 Casely Hayford Rd, Accra
French International Certification (A1, A2, B1) from French
01.2013 - 07.2013
Ghana Institute of LanguagesCity Campus, Accra
Intermediate Diploma in German from German
01.2011 - 12.2012
Alliance Francaise, Airport Residential Area9 Casely Hayford Rd, Accra
Diploma in French from French
10.2008 - 07.2010
Tema Secondary School, TemaTema, Greater Accra Region
WASSCE from Business (Accounting, Business Management, Economics)
06.2005 - 06.2008
Skills
- Programming
- Designing and creating a Web page
- Data Entry
- Microsoft Office
- Transcribing
Custom
- Mrs Wendy Atakli, West Africa Project Coordinator, Health for Africa Foundation, Korle-Bu, +233242383738
- Mr Emmanuel Aziawah, Director, The Sakacom ICT, Accra New Town, +233244380711
Languages
French
Fluent
Chinese (Mandarin)
Beginner
German
Intermediate
Spanish
Elementary
Timeline
Field Officer
Ghana Statistical Service
02.2023 - Current
Field Officer
Africa Environmental Sanitation Consult (AFES)
10.2022 - 11.2022
Enumerator
Institute of Statistical, Social and Economic Research (ISSER)
07.2022 - 11.2022
Field Officer
Ghana Statistical Service
12.2021 - 01.2022
District IT Officer
Ghana Statistical Service
03.2021 - 10.2021
Confucius Institute, University of Ghana
Chinese Language and Culture from Chinese
09.2018 - 02.2020
Bilingual Research Assistant
Hechtech Audio Productions
09.2018 - 10.2018
Customer Care
Kaas Event Management Limited
07.2017 - 11.2017
Administrative Assistant
Health for Africa Foundation
02.2016 - 12.2021
IT Support Specialist
Thomson Reuters
06.2014 - 09.2014
IPMC, Ring Road Central
Advanced Professional, Software Engineering from Software Engineering
08.2013 - 05.2014
Alliance Francaise, Airport Residential Area
French International Certification (A1, A2, B1) from French
01.2013 - 07.2013
Ghana Institute of Languages
Intermediate Diploma in German from German
01.2011 - 12.2012
Alliance Francaise, Airport Residential Area
Diploma in French from French
10.2008 - 07.2010
Tema Secondary School, Tema
WASSCE from Business (Accounting, Business Management, Economics)
06.2005 - 06.2008