Anna Bankalle
Accra
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and very passionate about my job.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Service Executive
Ghana Link Network Services Limited
06.2020 - Current
- Manages reception area by greeting visitors, responding to telephone, and email inquiries, and providing information for in-person requests.
- Writes and distributes to Stakeholders any new updates in ICUMS (Integrated Customs Management System) to increase brand visibility.
- Technical and IT issues are reported to the ICUMS Implementation Team of the Ghana Revenue Authority, which then contacts CUPIA to request additional system enhancements.
Monitoring and Investigations Officer
Gaming Commission of Ghana
12.2016 - 05.2020
- Conducted investigations and informed the Games Commissioner about the actions of Gaming Operators.
- Identified Illegal Operators and in accordance with the Gaming Act, make them compliant.
Assistant Manager
Ghana Link Network Services Limited
09.2009 - 08.2015
- Offered hands-on assistance to customers, assessed needs, and maintained current knowledge of consumer preferences.
- Ensured that imported items were properly classified for the appropriate Harmonised System (HS) Codes. The applicable import charges and levies payable to the government were then determined by the HS codes.
- Ensured that imported products were valued correctly in accordance with the WTO valuation guidelines and the establishment of Assessed Customs Value.
Country Manager
World Wide Education Ghana Limited
08.2008 - 08.2009
- Provided the CEO with administrative and support services to ensure effectiveness and efficiency at the country office.
- Assisted in the planning and preparation of meetings, conferences, and conference calls, as well as maintaining the general filing system and filling out all correspondence.
- Liaised with the Head Office on distance learning with clients and managed the day-to-day operations of the Distance Learning Programs
Customer Service Officer
Standard Chartered Bank (Ghana)
01.2007 - 07.2008
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Performed Teller Services
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
National Service Person
Ghana Atomic Energy Commission
08.2005 - 12.2006
- Documented readings from equipment gauges
- Performed regular maintenance activities to keep the research reactor in good working condition.
- Routine measurement of the radioactivity brought on by irradiation at the reactor center.
Education
MBA - Management
UNICAF UNIVERSITY
Lusaka. Zambia12.2022
Bachelor of Science - Physics
University Of Cape Coast
Cape Coast . Ghana2004
Skills
- Stakeholder Updates
- Clear Communication Skills
- Effective Customer Communication
- Client Service and Support
- Client Inquiries
- Workflow Processes
- Special Requests
- Team Goals
- Client Interactions
- Excellent Attention to Detail
Reading, Watching Football
I enjoy reading. I have read several works by Wilbur Smith, Dan Brown, and John Grisham, as well as one by Frederick Forsyth. In football, Manchester United is my favorite team. I have been a fan of the club since I was seventeen years old.
Additional Information
I am very hard-working and can easily blend in with colleagues. I pay much attention to detail.
Certification
- Anti-Money Laundering Training. FBI -Criminal Investigative Division -October 2018.
- Fundamentals of Gaming Regulation. - The UNLV International Centre for Gaming Regulation. March 2019.
- Diploma - Professional Career Skills. [Time Management - Problem-Solving - Leadership and Team Development - Communication Skills]. July 2020. International Business Management Institute Berlin, Germany.
- Diploma – Professional Certificate in Customer Service Skills. (Excellent Service Through Effective Communication) - February 2021
Metropolitan School of Business and Management UK (MSBM).
Timeline
Client Service Executive
Ghana Link Network Services Limited
06.2020 - Current
Monitoring and Investigations Officer
Gaming Commission of Ghana
12.2016 - 05.2020
Assistant Manager
Ghana Link Network Services Limited
09.2009 - 08.2015
Country Manager
World Wide Education Ghana Limited
08.2008 - 08.2009
Customer Service Officer
Standard Chartered Bank (Ghana)
01.2007 - 07.2008
National Service Person
Ghana Atomic Energy Commission
08.2005 - 12.2006
MBA - Management
UNICAF UNIVERSITY
Bachelor of Science - Physics
University Of Cape Coast
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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