ANNA AIDOO
Accra
Summary
Self-motivated and Resourceful professional focused on enhancing productivity and profitability through effective resource utilization and structured training. Friendly and empathetic. Delivered quality services that exceeded business objectives while fostering strong customer relationships to ensure satisfaction and retention. Demonstrated adaptability and collaboration, contributing to organizational goals with a commitment to continuous improvement.
Overview
14
14
years of professional experience
Work History
Sole Proprietor
EVERYTHING BY ANNA VENTURES
02.2020 - Current
- Delivered high-quality, customized products and services, boosting client satisfaction.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
- Assessed customer needs and proposed tailored solutions to enhance satisfaction.
- Analyzed market trends to adjust pricing strategies and seize emerging opportunities.
Administrator
URBAN BUSINESS
09.2020 - 12.2022
- Coordinated workflow and delegated tasks to achieve timely project completion while maintaining high-quality standards.
- Delivered exceptional customer service through prompt responses and effective issue resolution for internal and external stakeholders.
- Oversaw office inventory levels, optimizing supply use and minimizing waste.
Sales Officer
ALMCO PHARMACY LIMITED
10.2017 - 06.2020
- Increased customer satisfaction through timely follow-ups and personalized service.
- Provided detailed product information to address customer inquiries.
- Enhanced customer satisfaction through timely follow-ups and personalized service.
- Developed strong customer relationships through regular communication, establishing trust and loyalty.
Executive Secretary
FILM PRODUCERS ASSOCIATION OF GHANA(FIPAG)
01.2013 - 01.2015
- Served as a liaison between executives, staff , clients, and stakeholders to maintain effective communication.
- Coordinated communication by efficiently responding to emails and correspondence to streamline information flow.
- Facilitated communication by promptly responding to emails and correspondence to ensure clarity.
- Managed scheduling for executives' calendars and prepared meeting agendas and materials to ensure organized meetings.
Education
COMPUTER BASIS AND INTERNET CONCEPT - Computer Studies
CHRISTAIN INSTITUTE OF ACCOUNTANCY AND TECHNOLOGY
Kumasi, GhanaABE - BUSINESS MANAGEMENT
ZENITH UNIVERSITY COLLEGE
AccraSkills
- Customer Service: Interpersonal Skills, Conflict Resolution, Product Knowledge, Attention to detail Adaptability, Market Awareness
- Leadership: Customer Strategy, Motivation, Problem-Solving, Team Collaboration, Self-confidence
- Technical: Microsoft Office, Email, Data Entry, Basic IT knowledge Social Media, Quickbooks
- Personal Attributes: Multitasking, Organizational skills Dependability Adaptability Friendliness, Empathy, Self-Awareness, Analytical Thinking, Teamwork, Positive mindset
- Business Operations: Client Relationship Management, Market Analysis, Business growth Project Coordination
Timeline
Administrator
URBAN BUSINESS
09.2020 - 12.2022
Sole Proprietor
EVERYTHING BY ANNA VENTURES
02.2020 - Current
Sales Officer
ALMCO PHARMACY LIMITED
10.2017 - 06.2020
Executive Secretary
FILM PRODUCERS ASSOCIATION OF GHANA(FIPAG)
01.2013 - 01.2015
COMPUTER BASIS AND INTERNET CONCEPT - Computer Studies
CHRISTAIN INSTITUTE OF ACCOUNTANCY AND TECHNOLOGY
ABE - BUSINESS MANAGEMENT
ZENITH UNIVERSITY COLLEGE