Anna Adu-Asare
Accra
Summary
Proven to enhance warehouse efficiency and procurement processes at Tema Lube Oil Company Limited, I leverage strong supplier relationship management and problem-solving skills. Achieved significant cost savings through strategic purchasing and vendor evaluation. Excel in teamwork and collaboration, consistently improving inventory accuracy and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Warehouse Officer
Tema Lube Oil Company Limited
10.2018 - 04.2019
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Collaborated with other departments to optimize warehouse operations and keep production high.
- Coordinated with supply chain partners ensuring seamless flow of goods from warehouse to customers.
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Alternated goods in inventory by observing first-in and first-out approach.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
- Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Partnered with representatives from different carriers to arrange materials shipments.
Supply and Distribution
Total Petroleum Ghana (Head Office)
07.2017 - 10.2017
- Assisted in conducting regular inventory audits to identify discrepancies and implement corrective actions swiftly.
- Assisted in forecasting demand patterns based on historical data analysis, helping optimize inventory levels.
- Assisted in conducting routine maintenance checks on warehouse equipment, ensuring optimal functionality for continued productivity.
- Assisted in maintaining accurate documentation of inbound and outbound shipments to ensure proper tracking of inventory levels.
- Improved overall customer satisfaction by ensuring timely and accurate order deliveries.
- Assisted in reducing order discrepancies by conducting regular audits of inventory and shipment records.
- Assisted in regularly reviewed performance metrics to identify areas for improvement in distribution processes and procedures.
Customer Services Assistant
Barclays Bank Ghana (Absa)
08.2016 - 10.2016
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded to customer calls and emails to answer questions about products and services.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Utilized problem-solving skills to address customer queries and complaints.
Assistant Procurement Officer
Tema Lube Oil Company Limited
04.2019 - 02.2020
- Facilitated cross-functional team meetings to discuss procurement-related issues and develop effective solutions collectively.
- Organized training sessions for staff members on procurement policies and procedures, promoting a consistent understanding of best practices across the company.
- Coordinated closely with logistics teams to expedite shipments as needed, reducing delays in receiving critical goods or materials.
- Negotiated contracts with suppliers for optimal pricing, achieving significant cost savings for the organization.
- Resolved disputes with suppliers professionally, maintaining positive relationships while protecting the company''s interests.
- Monitored vendor performance metrics, identifying areas for improvement and recommending corrective actions when necessary.
- Collaborated with different departments to forecast demand and ensure accurate inventory levels.
- Conducted thorough market research to identify new suppliers and products, enhancing the company''s competitive edge.
- Optimized supplier performance through regular evaluations, fostering strong relationships and ensuring timely deliveries.
- Participated in supplier audits to verify adherence to quality standards and requirements, ensuring the delivery of high-quality products.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Created and maintained portfolio of qualified vendors to expand options.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
- Utilized software to order, track and invoice product shipments.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Provided accurate and up-to-date records of leading procurement procedures.
- Managed database of vendor details and pricing information to maintain organization.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Monitored and managed procurement budget to control costs.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Sourced alternative suppliers in cases of supply chain disruptions, maintaining business continuity and minimizing potential negative impacts.
Education
HND - Purchasing And Supply
Accra Technical University
Accra, Ghana 10.2018
SHS - General Science
Anum Presbyterian Senior High School
Anum, Ghana 06.2013
Skills
- Purchasing strategy
- Vendor evaluation
- Material Planning
- Microsoft Office
- Supplier Relationship Management
- Supplier management
- Supplier liaison
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Writing and verbal communication
- Excellent Communication
- Reliability
- Purchase order creation
- Materials purchasing
- Telephone and email etiquette
- Active Listening
- Effective Communication
- Team building
- Paperwork management
- Interpersonal Skills
- Goal Setting
- Order Preparation
- Interpersonal Communication
Timeline
Assistant Procurement Officer
Tema Lube Oil Company Limited
04.2019 - 02.2020
Warehouse Officer
Tema Lube Oil Company Limited
10.2018 - 04.2019
Supply and Distribution
Total Petroleum Ghana (Head Office)
07.2017 - 10.2017
Customer Services Assistant
Barclays Bank Ghana (Absa)
08.2016 - 10.2016
HND - Purchasing And Supply
Accra Technical University
SHS - General Science
Anum Presbyterian Senior High School
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