Hi, I’m
Anita Aba Adu
Banker
Accra,Ghana
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A dependable and punctual individual with outstanding people management and delegation abilities. Available 50 hours per week, including weekends and evenings. Dedicated Bank professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
25
years of professional experience
Work History
Ecobank Ghana PLC
Unit Head, Central Retail Operations
09.2020 - Current
Job overview
- Ability to interact well with stakeholders to build connections and nurture relationships.
- Trained and guided about 30 team members to maintain high productivity and performance metrics.
- Established new working procedures for smooth process flow.
- Ability to handle problematic customers and clients to give them some comfort in our digital space.
- Ability to meet Service Level Agreement (SLA) known to our valued customers.
- Ensure that processes and procedures are updated to suit current operations.
- To offer support to both our internal and external clients when needed to aid in achieving - High Revenue Targets. b. Maintain flow of business.
Ecobank Ghana PLC
Country Coordinator - GRA, Government Collections
09.2002 - 01.2020
Job overview
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Transfer of Government Collections per agreed SLA
- Performed well continuously for 3 years on audits conducted on unit under my management.
Standard Chartered Bank
Teller Officer
04.1998 - 04.2002
Job overview
- Complied with internal controls and federal regulations.
- Assisted tellers in cashing checks by verifying signatures and amounts.
- Executed various customer deposits, withdrawals and money orders.
- Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
- Received cheques for deposits, entered information into a database and issued receipts.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining the security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with the training of new tellers on policies and procedures.
- Managed and reduced over 50 customer complaints.
Education
Methodist University CollegeTEMA
BBA from Human Resource Management
08.2009
University Overview
- Degree Awarded with 3rd class honors
- 2.46 GPA
- Job Rotations - Research Project
- Member of Eco help, 2010 to date
- [PAT or SAT] [Number] Score
JAYEE PROFESSIONAL TRAINING INSTITUTEAccra - Ghana
No Degree from Secretarial Studies And Office Administration
06.1997
Skills
- Business Supporting Operations
- People Management
- Ability to multitask
- Ability to work and exceed targets
I take interest in detective movies and a few outdoor games.
Detective movies helps me to think a bit wild, leading me to identify suspects and possibly guess what a suspect may think or say at any given time.
Outdoor games such us bud minting and swimming (still at the learning stage). This helps in keeping fit.
Timeline
Unit Head, Central Retail Operations
Ecobank Ghana PLC
09.2020 - Current
Country Coordinator - GRA, Government Collections
Ecobank Ghana PLC
09.2002 - 01.2020
Teller Officer
Standard Chartered Bank
04.1998 - 04.2002
Methodist University College
BBA from Human Resource Management
JAYEE PROFESSIONAL TRAINING INSTITUTE
No Degree from Secretarial Studies And Office Administration
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