Anita Twumwaa Owusu
Accra
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Dr Isaac Frimpong
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Nurse Assistant
Dr Isaac Frimpong
01.2022 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
Retale Sales
Martha Owusu
05.2020 - 12.2020
- Planned and carried out marketing activities to agreed budgets, sales volumes, values and timescales.
- Developed comprehensive advertising plans for print, digital, mobile and niche media to accomplish business needs and goals.
- Mentored junior sales executives, sharing industry knowledge and best practices to enhance their professional development.
- Leveraged digital marketing tools such as social media platforms, email campaigns, and targeted online ads to reach larger audiences for retail clients.
Education
Certificate In Community Nursing - Community Nursing
College of Community Health Nursing School,Winneba
Winneba,Ghana12.2021
Certificate - Home Economics
Winneba Secondary School
Winneba, Ghana05.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Microsoft Excel
- Follow-up skills
Timeline
Customer Service Representative
Dr Isaac Frimpong
05.2023 - Current
Nurse Assistant
Dr Isaac Frimpong
01.2022 - Current
Retale Sales
Martha Owusu
05.2020 - 12.2020
Certificate In Community Nursing - Community Nursing
College of Community Health Nursing School,Winneba
Certificate - Home Economics
Winneba Secondary School
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