ANITA OUBDAH-LANCE
Kasoa,Ghana
Summary
Dynamic professional with a solid background in customer service and problem-solving. Proven ability to manage time effectively and complete tasks efficiently. Skilled in Microsoft Word and Excel, fostering strong team collaboration through excellent interpersonal skills. Focused on utilizing these strengths to contribute to organizational success and personal career advancement.
Overview
14
14
years of professional experience
1
1
Certification
Work history
BALLOT PAPER ISSUER (PRESIDENTIAL)
ELECTORAL COMMISSION OF GHANA
KASOA, GHANA
12.2024 - 12.2024
- Fostered collaborative team environment through respectful colleague interactions.
- Issued validated presidential ballot papers to uphold electoral integrity.
- Supported team by demonstrating respect and readiness to assist.
- Executed duties accurately and efficiently.
CLIENT ACQUISITION ASSOCIATE
SNAILRY GHANA
ACCRA, GHANA
04.2023 - 09.2023
- Conducted market research to inform product development.
- Prospected and secured new clients, expanding business reach.
- Delivered prompt and accurate responses to enhance customer satisfaction.
- Identified and resolved potential issues to ensure efficient workflow.
- Made outgoing calls to confirm appointments and gather information.
- Maintained organised files for accurate record-keeping.
TELESALES ASSOCIATE
MILVIK GHANA(BIMA)
ACCRA, GHANA
01.2022 - 06.2022
- Delivered tailored product recommendations aligned with customer preferences.
- Managed over 30 customer policy accounts using sales technology tools.
- Addressed enquiries and escalated complaints to management for prompt resolution.
- Utilised a dialler system to streamline inbound and outbound communications.
- Informed customers of promotions and special offers to boost engagement.
- Conducted outgoing calls to confirm appointments and collect essential information.
BALLOT PAPER ISSUER (PARLIAMENTARY)
ELECTORAL COMMISSION OF GHANA
ACCRA, GHANA
12.2020 - 12.2020
- Cultivated a collaborative team environment through respectful interactions.
- Promoted a supportive culture by assisting team members consistently.
- Issued validated presidential ballot papers to uphold electoral integrity.
MARKETING OFFICER(NATIONAL SERVICE PERSONNEL)
GHANA BROADCASTING CORPORATION
ACCRA, GHANA
09.2019 - 08.2020
- Contributed to departmental meetings, generating ideas for future projects.
- Renewed expired contracts to maintain compliance.
- Maintained log of TV, Radio, and Video musical announcements.
- Prepared pro-forma invoices for client transactions.
MARKETING INTERN
MTN GHANA
ACCRA, GHANA
06.2018 - 08.2018
- Executed promotional activities to boost brand visibility with targeted marketing materials.
- Collaborated with sales team to align marketing strategies with business objectives.
- Identified new customer segments to expand overall market reach.
- Prepared detailed reports analysing outcomes of marketing campaigns.
MARKETING OFFICER
UNION RURAL BANK LTD
KASOA, GHANA
02.2011 - 05.2013
- Analysed customer data and market trends to optimise product offerings.
- Executed loan recovery strategies, maximising financial performance.
- Conducted prospecting activities to identify new sales opportunities.
- Delivered exceptional customer service, boosting client satisfaction.
- Implemented marketing policies that aligned with organisational objectives.
- Increased sales by 10% through exceeding sales targets.
Education
BACHELOR OF ARTS - SOCIOLOGY
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
GHANA 01.2025 -
HIGHER NATIONAL DIPLOMA - MARKETING
ACCRA TECHNICAL UNIVERSITY
GHANA 10.2016 - 11.2019
DIPLOMA IN SALES AND MARKETING - SALES AND MARKETING
LONDON CENTRE OF MARKETING
GHANA 07.2006 - 05.2007
Skills
- Proactivity
- Customer service
- Attention to detail
- Time management
- Microsoft Word and Excel
- Interpersonal skills
- Problem-solving
Certification
- NATIONAL HR MENTORSHIP PROGRAM CERTIFICATE,04/2023, A three month National mentorship program organised by the HR Certification Center in Ghana to prepare individuals in the HR profession as well as those who share the same value and interest in the HR profession (regardless of their profession) in achieving good results and goals in an organisation.
- CERTIFICATE IN AGENCY PRACTICE, 05/2023, A Comprehensive training organised by the Youth Employment Agency in collaboration with the National Insurance Commission of Ghana to equip and prepare the youth in the field of insurance.
Languages
English
Fluent
Twi
Native
Ga
Intermediate
French
Beginner
Custom
- Reading
- Researching
Personal Information
- Gender: Female
- Nationality: Ghanaian
- Marital status: Unmarried
Affiliations
- Reading
- Research
Timeline
BACHELOR OF ARTS - SOCIOLOGY
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
01.2025 -
BALLOT PAPER ISSUER (PRESIDENTIAL)
ELECTORAL COMMISSION OF GHANA
12.2024 - 12.2024
CLIENT ACQUISITION ASSOCIATE
SNAILRY GHANA
04.2023 - 09.2023
TELESALES ASSOCIATE
MILVIK GHANA(BIMA)
01.2022 - 06.2022
BALLOT PAPER ISSUER (PARLIAMENTARY)
ELECTORAL COMMISSION OF GHANA
12.2020 - 12.2020
MARKETING OFFICER(NATIONAL SERVICE PERSONNEL)
GHANA BROADCASTING CORPORATION
09.2019 - 08.2020
MARKETING INTERN
MTN GHANA
06.2018 - 08.2018
HIGHER NATIONAL DIPLOMA - MARKETING
ACCRA TECHNICAL UNIVERSITY
10.2016 - 11.2019
MARKETING OFFICER
UNION RURAL BANK LTD
02.2011 - 05.2013
DIPLOMA IN SALES AND MARKETING - SALES AND MARKETING
LONDON CENTRE OF MARKETING
07.2006 - 05.2007
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