Summary
Overview
Work History
Education
Skills
Technical Profile
References
Timeline
Generic

ANITA OFORI-AMEGBE

Accra

Summary

  • A proven leader with extensive experience in sales, marketing, vendor negotiations and management at the senior executive level. Offering expert level skills in change management and problem resolution. HIGHLIGHTS
  • Strong track record delivering outstanding sales results and effecting massive positive change in a wide range of challenging situations.
  • Proven ability creating highly effective sales and marketing campaigns.
  • Skilled and recruiting, training, and motivating teams of top-performing sales experts.
  • Perfect record of attaining all sales and performance objectives.
  • Able to manage multiple projects simultaneously while meeting all deadlines.
  • Demonstrated ability troubleshooting business problems and implementing creative and highly effective solutions.
  • Highly motivated, confident, organized, detail oriented, patient and disciplined.

Overview

20
20
years of professional experience

Work History

Chief Executive Officer

GiddyApp Services
Accra
01.2019 - Current
  • Chaired board meetings, facilitating effective decision-making and governance.
  • Represented the company at industry events, conferences, and public engagements.
  • Enhanced operational efficiencies through process optimization and resource allocation.

Elderly Caregiver

Mrs. Mercy Agbley
Accra
06.2018 - Current
  • Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
  • Monitored vital signs and reported changes to medical team.
  • Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
  • Provided companionship and emotional support to elderly clients.

Call Center Manager

AFB Ghana PLC (Letshego)
Accra
06.2013 - 12.2018
  • Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
  • Maintained records on all incoming calls including duration, type of inquiry and complaint, resolution action taken.
  • Drafted reports summarizing the results of customer surveys and providing recommendations for improvement.
  • Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.

Elderly Caregiver

Mrs. Celestine Bedua Golokuma
Accra
01.2014 - 06.2018
  • Responded quickly in emergency situations in a calm manner.
  • Monitored vital signs and reported changes to medical team.
  • Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
  • Administered medications according to physician instructions.

Sales Executive

Starlife Assurance Company Ltd.
01.2010 - 02.2014
  • Negotiated contracts with vendors and suppliers to secure advantageous pricing terms.
  • Created brochures and newsletters to promote products or services.
  • Initiated contact with prospects via email campaigns or cold calls to generate leads.

Sales Executive

Starlife Assurance Company Limited
Accra
01.2010 - 07.2013
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Negotiated contracts with clients on behalf of the company.
  • Created brochures and newsletters to promote products or services.
  • Analyzed market trends and competitive landscape to identify opportunities for growth.

Financial Director

Legacy & Liberty Company Ltd.
01.2008 - 01.2010
  • Oversaw payroll processing functions ensuring accurate calculations of employee wages.
  • Developed and implemented financial plans, budgets, and forecasts to ensure the long-term financial stability of the organization.
  • Prepared monthly financial statements, including balance sheets, income statements, cash flow statements, and variance analysis.

Marketing Executive

Citiplace Office Solutions Ltd.
01.2008 - 01.2010
  • Planned and organized public relations and promotional events.
  • Analyzed customer feedback to improve the quality of products and services.

Cashier

Trinity Consult
01.2007 - 01.2008
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.

Promoter

Topdog Communications
01.2006 - 01.2007
  • Organized and staffed promotional events for clients at various venues.
  • Assisted in the creation of online content, including website copy, blog posts and social media updates.
  • Prepared samples, arranged attractively and replenished supply.

Dealer

Roma Casino
01.2005 - 01.2006
  • Participated in staff meetings regularly in order to discuss goals set forth by management team.
  • Advised customers on financing options available to them based on their individual needs.

Education

Certificate - The 21 Irrefutable Laws of Leadership

THE JOHN MAXWELL TEAM
Accra
01-2015

Certificate - Customer Service Training

CUSTOMER SERVICE ADADEMY
Accra
01-2015

Certificate - Collect Your Debt Effectively

ZHEST CONSULT
Accra
01-2015

Caregiver Apprentice - Elderly Care

GAK Clinic
Accra
01-2012

Certificate - Assistant Office Management

TRINITY CONSULT
12-2007

Certificate - Base Certificate in Office Application And Desktop

NIIT
Accra
09-2007

WAEC Certificate - Visual Arts

WINNEBA SENOIR HIGH SCHOOL
12-2005

Skills

  • English
  • Housekeeping
  • Emotional Support
  • Patient assistance
  • Rehabilitation Exercise
  • Meal Preparation

Technical Profile

Word, Excel, Visio, MS Office, Outlook, Adobe Photoshop, Windows XP, 2000, Vista, Windows 7, Powerpoint, Corel Draw, Adobe Acrobat, 2005 - 2006

References

  • Pastor Kenneth Owusu Ababio, Mount Zion Victory Church, Apapa - La, 0244 - 632562
  • Mr. Nana Bonsu Prempeh, CEO - Legacy Liberty Co. Ltd., Accra - Labone, 0242 - 854949
  • Mr. Wola K. Peters, Dir. Sales - Citiplace Office Solutions, Teshie Nungua - Estate, 020 - 133 7714

Timeline

Chief Executive Officer

GiddyApp Services
01.2019 - Current

Elderly Caregiver

Mrs. Mercy Agbley
06.2018 - Current

Elderly Caregiver

Mrs. Celestine Bedua Golokuma
01.2014 - 06.2018

Call Center Manager

AFB Ghana PLC (Letshego)
06.2013 - 12.2018

Sales Executive

Starlife Assurance Company Limited
01.2010 - 07.2013

Sales Executive

Starlife Assurance Company Ltd.
01.2010 - 02.2014

Financial Director

Legacy & Liberty Company Ltd.
01.2008 - 01.2010

Marketing Executive

Citiplace Office Solutions Ltd.
01.2008 - 01.2010

Cashier

Trinity Consult
01.2007 - 01.2008

Promoter

Topdog Communications
01.2006 - 01.2007

Dealer

Roma Casino
01.2005 - 01.2006

Certificate - The 21 Irrefutable Laws of Leadership

THE JOHN MAXWELL TEAM

Certificate - Customer Service Training

CUSTOMER SERVICE ADADEMY

Certificate - Collect Your Debt Effectively

ZHEST CONSULT

Caregiver Apprentice - Elderly Care

GAK Clinic

Certificate - Assistant Office Management

TRINITY CONSULT

Certificate - Base Certificate in Office Application And Desktop

NIIT

WAEC Certificate - Visual Arts

WINNEBA SENOIR HIGH SCHOOL

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