Anita Nugloze
Accra
Summary
Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with time management and communication skills.
Overview
11
11
years of professional experience
Work History
Ticketing Agent
International Travel Exchange
04.2022 - 03.2023
- Answering incoming phone calls and developing a friendly rapport with clients.
- Maintaining accurate records of transactions, ensuring accountability in all financial exchanges.
- Sold, printed, and issued tickets to clients.
- Attending to walk-in clients and responding to customer inquiries related to services or accommodations and promptly addressing issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Ensuring that client is fully equipped with the necessary information to make an informed decision before purchasing of travel product.
- Assisting passengers with flight check-in as well as their visa applications.
- Keeping client promptly of any changes regarding their flights and offering them suitable alternatives when appropriate.
Sales Executive
Golden Way Travel And Tours
09.2017 - 03.2020
- Selling travel agency products and services to clients.
- Assisting the company's clientele in arranging their travel plans, issuance of E-tickets, exchanges and re-validating tickets through Sabre and Amadeus system.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained Clients Files.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Assisting the clients with general rules, terms and conditions associated with client's queries, timely communicate the information and new products or offers from both the Company and Airlines to the clients and any other tasks/work assigned to me from time to time.
Call Center Supervisor
Antrak Air Ghana Limited
04.2013 - 06.2015
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Enhanced team performance with consistent coaching and feedback.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Supervised call center agents in providing excellent customer service to callers requiring special assistance such as wheel chair service request, seat assignments, special meal request and other related issues.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
Ticketing Agent
Antrak Air Ghana Limited
02.2012 - 04.2013
- Answering phone calls and developing a friendly rapport with clients while answering questions, making recommendations and leading conversations to bookings.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Answered customer inquiries regarding ticket availability and pricing.
- Monitored ticket sales and provided detailed reports to management.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Processed cash and credit card transactions securely and promptly for customer payments.
Education
Diploma in IATA Foundation
The Travelex Ghana Limited
Accra03.2011
Diploma in Basic Amadeus Functionality Course
Amadeus Ghana
Accra07.2010
Diploma In Tourism Management
Zenith University College
Accra06.2010
High School Diploma -
St. Roses' Secondary School
Akwatia06.2007
Skills
- Detail-oriented
- Empathy and patience
- Basic computer skills
- Professionalism and Courtesy
- Travel industry knowledge
- Information assistance
- Phone and Email Etiquette
- Active Listening
- Customer Service
- Ticketing software knowledge
Timeline
Ticketing Agent
International Travel Exchange
04.2022 - 03.2023
Sales Executive
Golden Way Travel And Tours
09.2017 - 03.2020
Call Center Supervisor
Antrak Air Ghana Limited
04.2013 - 06.2015
Ticketing Agent
Antrak Air Ghana Limited
02.2012 - 04.2013
Diploma in IATA Foundation
The Travelex Ghana Limited
Diploma in Basic Amadeus Functionality Course
Amadeus Ghana
Diploma In Tourism Management
Zenith University College
High School Diploma -
St. Roses' Secondary School
Similar Profiles
Donna ChachereDonna Chachere
Acct. Tech Lead at ARMY AIR FORCE EXCHANGE, DALLAS, TX PAYROLL/ TRAVEL ACCOUNTING AAFES, The ExchangeAcct. Tech Lead at ARMY AIR FORCE EXCHANGE, DALLAS, TX PAYROLL/ TRAVEL ACCOUNTING AAFES, The Exchange
Zahra Al EdanyZahra Al Edany
Customer Service Executive at Amani Travel and Money ExchangeCustomer Service Executive at Amani Travel and Money Exchange
Jeffrey R. JohnstoneJeffrey R. Johnstone
Independent travel agent at The Travel Zone / Travel Planner’s InternationalIndependent travel agent at The Travel Zone / Travel Planner’s International