Anita Mintah
Accra
Summary
I am an enthusiastic, goal-oriented and versatile young woman with the drive, passion and determination to excel at what I do. I have broad scope of knowledge in Customer Relations, Administrative Planning, Operational Management, Public Administration and Research.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Child Care Specialist
Child Care After School
11.2022 - Current
- Encourage kids to practice excellent hygiene.
- Changes diapers of infants and toddlers.
- Organize activities for kids.
- Establishment of curriculum that enables kids to discover their interests and learn about things around world.
- Establish routines and plans to make sure kids get adequate exercise, sleep, and recreation.
- Prepare kids for pick-up by parents.
Field Enumerator
Japanese Organization of International Corporation for Family Planning (Joicfp), Ghana Health Service, Takeda Pharmaceutical Company
05.2022 - 06.2022
- Comparative end line Impact Survey on the Community for reproductive health project at Suhum and Atiwa West Municipality.
- Contacted interviewees to rectify survey issues and ask follow-up questions.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
Field Enumerator
Innovations for Poverty Action (IPA), UNICEF, Ghana Education Service (GES), United Kingdom Research Innovation (UKRI), World Bank
03.2022 - 04.2022
- Quality Pre-School for Ghana (QP4G) School Survey
- Administering of test to students in Junior High Schools
- And follow up on dropped out students in their various homes.
- Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
- Maintained confidentiality of sensitive information, protecting respondent privacy and ensuring compliance with ethical guidelines.
- Utilized various software programs to accurately input collected data into appropriate databases for analysis.
- Reduced survey errors by maintaining a strong attention to detail while recording respondent information.
- Verified information on survey forms or information pads.
Field Enumerator
World Health Organisation, Department of Sexual and Reproductive Health (SRH) Contraception and Fertility Care (CFC) and University of Ghana – School of Public Health (Department of Population, Family and Reproductive Health)
10.2021 - 02.2022
- Health system analysis of the barriers to access, availability, utilization and readiness of contraception and abortion/post-abortion services in COVID-19 affected areas
- In-dept interviews (IDI) and focus group discussion (FGD) with clients who patronize Sexual Reproductive Health (SRH) Services
- Transcription of in-dept and focus group interviews
- Quantitative interviews.
- Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
- Interviewed residents in assigned areas to explain purpose of census, answer questions and accurately record answers.
- Collaborated effectively with other team members, fostering a positive work environment that supported successful survey administration.
- Improved data accuracy by conducting thorough field surveys and collecting precise information from respondents.
- Provided valuable insights based on field experiences, contributing to improvements in survey design and methodology.
- Managed time effectively during field assignments, consistently meeting goals while balancing competing priorities and responsibilities.
Field Enumerator
Population Services International and Population and Health Consult Limited in Partnership with National Malaria Control Programme Accra, Ghana
06.2021 - 07.2021
- Data Verification of specific malaria indicators from source documents (consulting room registers, admission & discharge register, etc) as compared with facility reporting documents (monthly morbidity return forms, monthly malaria data returns on anti-malaria, cause of death, etc)
Team Lead
Price Water House Coopers (PWC)
08.2019 - 12.2019
- Manage the project fireball at GN Savings and Loans
- Take full responsibility for the executing and reporting on the project
- Coordinate all activities of the Bank as well as ensuring on-time deliveries with quality assured
- Develop and update the institution profile of the localities with respect to characteristics of the institution
- Validate all forms filled by customer and submit them to PWC Head office in Accra
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
Head of Business Development
Open Door Counselling Services (ODCS)
08.2018 - 01.2019
- Personal assistant to Director.
- Influenced key stakeholders both internally and externally, securing support for vital projects initiatives.
- Secured high-level collaborations with industry partners for mutually beneficial outcomes.
- Implemented sales strategies, leading to increased market share and overall growth.
- Developed comprehensive marketing plans that increased brand awareness, driving higher sales numbers.
- Delivered customized solutions for clients, resulting in enhanced customer satisfaction and loyalty.
- Strengthened client relationships through consistent communication and timely resolution of issues.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Field Enumerator
Innovations for Poverty Action (IPA), UNICEF, Ghana Education Service (GES), University of Delaware, University of Massachusetts
06.2018 - 07.2018
- Interviewed upper primary pupils and teachers in selected UNICEF funded schools in the Eastern Region of Ghana using the survey CTO data collection software
- Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
- Identified potential issues or discrepancies during data collection, proactively addressing concerns to maintain data integrity.
- Utilized various software programs to accurately input collected data into appropriate databases for analysis.
- Developed strong relationships within target communities, facilitating access to hard-to-reach populations for survey purposes.
- Improved data accuracy by conducting thorough field surveys and collecting precise information from respondents.
- Ensured timely completion of assignments by coordinating with team members and adhering to project deadlines.
- Maintained records of houses visited, surveys completed and money spent.
- Assisted people in filling out surveys with complete and accurate information.
Field Enumerator
Ghana community-based action teams (combats) health promotion study on intimate partner violence end line survey. University of Ghana School of Public Health, Gender Studies and Human Rights Documentation Centre and Health Research Unit of the South African Medical Research Council
01.2018 - 05.2018
- Listed various households in selected enumerated areas in Upper Denkyira
- Data collection in the Central region done to evaluate the effectiveness of the use of COMBATs which was part of the Gender Centre’s Rural Response System intervention to reduce violence against women in Ghana
- Transcription of qualitative interviews
- Maintained confidentiality of sensitive information, protecting respondent privacy and ensuring compliance with ethical guidelines.
- Contributed to the successful completion of numerous research projects by consistently achieving high levels of data accuracy and fieldwork efficiency.
- Completed surveys by rechecking contact information before ending each call.
- Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
Call Centre Executive
VODAFONE GHANA
11.2015 - 07.2017
- Process customers' orders, identify and escalate priority issues
- Handle customers enquiries and complaints
- Research required information using available resources
- Provide customers with product and service information
- Document all call information according to standard operating procedure
- Streamlined internal processes via proactive feedback on operational inefficiencies, driving continuous improvement efforts within the center.
- Recognized as a top performer among peers, consistently achieving high rankings in key performance metrics such as customer satisfaction scores and revenue generation.
- Excelled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
- Delivered outstanding results in first-contact resolution rates by actively listening to customers'' needs and addressing concerns promptly.
- Championed a collaborative work environment through open communication channels with team members and cross-functional departments.
- Enhanced team performance by collaborating with colleagues and sharing best practices for effective communication.
- Strengthened relationships with key clients by proactively following up on feedback, fostering trust, and enhancing long-term partnerships.
- Optimized workforce management by diligently adhering to scheduling guidelines and maintaining accurate records of attendance, performance metrics, and call outcomes.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Verification Officer
ELECTORAL COMMISION OF GHANA
09.2015 - 09.2015
- Scanned bar codes on voters’ IDs to verify their identity
National Service Personnel
ABESIM SENIOR HIGH, SUNYANI MUNICIPAL
09.2014 - 08.2015
- Teaching of management in S.H.S
- 1, 2, 3
- Maintaining standards of good behaviour by applying disciplinary actions
- Delivering high quality lessons, evaluating their impact and developing future planning
- Providing guidance and advice to students on educational and social matters
Data Entry Officer
NATIONAL HEALTH INSURANCE SCHEME (NHIS). NZEMA EAST, GHANA
07.2013 - 10.2013
- Data entries, computations and daily inputting of receipts into the finance system
- Issuing of NHIS cards to clients
- Ad hoc analysis of costs and revenue generation figures
- Ensured seamless communication between departments by accurately entering relevant information into shared databases.
- Minimized discrepancies in collected information by conducting thorough research on unclear or incomplete source material prior to entering it into the system.
- Upheld a high level of accuracy by diligently verifying the integrity of source documents before initiating data entry tasks.
- Increased productivity with well-organized file management systems, ensuring easy access to essential documents.
- Developed expertise in industry-specific software applications, enhancing overall efficiency within the role of Data Entry Officer.
- Maintained strict confidentiality while handling sensitive information and adhering to company policies.
Customer Relations
ZAIN TELECOM. AXIM WESTERN REGION, GHANA
01.2009 - 01.2010
- Recording of daily sales
- Welcoming clients at front desk
- Distributions of SIM Cards and Recharge cards to clients
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Increased customer loyalty through the development of personalized relationships with clients.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Organized successful promotional events showcasing new product offerings while also generating valuable leads for future business opportunities.
- Liaised between customers and organization with particular focus on working with sales department.
- Initiated proactive outreach efforts towards at-risk customers, reducing churn rates significantly over time.
Education
Bachelor of Arts - Integrated Management
UNIVERSITY OF DEVELOPMENT STUDIES (UDS)
Tamale, Ghana07.2014
High School Diploma -
NSEIN SENIOR HIGH SCHOOL
Nsein, Ghana06.2009
Skills
- Knowledge in MS Office Suite application
- Good write-up skills (Proposal and report writing)
- Experience in working to meet tight deadlines with limited resources
- Good numerical and literacy skills and can work accurately within time limits
- Excellent communication skills (written and spoken English)
- Self-reliant as well as the ability to establish and maintain effective working relations with colleagues
- Ethics Awareness
- Data Collection
- Cultural Sensitivity
- Sampling techniques
Personal Information
- Date of Birth: 07/08/88
- Gender: Female
- Nationality: Ghanaian
- Marital Status: Single
References
- Mr. Samuel Ken Mark-Robertson, Proprietor, Child Care After School, +233 (0) 246 662 690, kennyboz1806@gmail.com
- Mr. Ibrahim Adams, Lecturer University for Development Studies, +233 (0) 268 393 838, ioadam@uds.edu.gh
- Deda Ogum Alangea, PhD, MPhil, Department of Population, Family & Reproductive Health, School of Public Health, University of Ghana-Legon, +233 (0) 244 981 024, dogumalangea@ug.edu.gh
Extracurricular Activities
Pope John Paul XXIII Centre, (UDS) Wa, Secretary to the Student Council, 2013, 2014
Projects
Research on “How NSS Improves the Life of the Tertiary Graduates” with University of Leuven Research Team Accessing the patronage of E-Zwich in the Wa Municipality Community Profiling on Wa Community
Training
- University for Development Studies Counselling Unit
- Safe Ghana Seminar
- Data Bank Dues Club Seminar
Timeline
Child Care Specialist
Child Care After School
11.2022 - Current
Field Enumerator
Japanese Organization of International Corporation for Family Planning (Joicfp), Ghana Health Service, Takeda Pharmaceutical Company
05.2022 - 06.2022
Field Enumerator
Innovations for Poverty Action (IPA), UNICEF, Ghana Education Service (GES), United Kingdom Research Innovation (UKRI), World Bank
03.2022 - 04.2022
Field Enumerator
World Health Organisation, Department of Sexual and Reproductive Health (SRH) Contraception and Fertility Care (CFC) and University of Ghana – School of Public Health (Department of Population, Family and Reproductive Health)
10.2021 - 02.2022
Field Enumerator
Population Services International and Population and Health Consult Limited in Partnership with National Malaria Control Programme Accra, Ghana
06.2021 - 07.2021
Team Lead
Price Water House Coopers (PWC)
08.2019 - 12.2019
Head of Business Development
Open Door Counselling Services (ODCS)
08.2018 - 01.2019
Field Enumerator
Innovations for Poverty Action (IPA), UNICEF, Ghana Education Service (GES), University of Delaware, University of Massachusetts
06.2018 - 07.2018
Field Enumerator
Ghana community-based action teams (combats) health promotion study on intimate partner violence end line survey. University of Ghana School of Public Health, Gender Studies and Human Rights Documentation Centre and Health Research Unit of the South African Medical Research Council
01.2018 - 05.2018
Call Centre Executive
VODAFONE GHANA
11.2015 - 07.2017
Verification Officer
ELECTORAL COMMISION OF GHANA
09.2015 - 09.2015
National Service Personnel
ABESIM SENIOR HIGH, SUNYANI MUNICIPAL
09.2014 - 08.2015
Data Entry Officer
NATIONAL HEALTH INSURANCE SCHEME (NHIS). NZEMA EAST, GHANA
07.2013 - 10.2013
Customer Relations
ZAIN TELECOM. AXIM WESTERN REGION, GHANA
01.2009 - 01.2010
Bachelor of Arts - Integrated Management
UNIVERSITY OF DEVELOPMENT STUDIES (UDS)
High School Diploma -
NSEIN SENIOR HIGH SCHOOL
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