ANITA KEKELI ADETOR
TESHIE
Summary
IT Support and Helpdesk professional with over six years of experience providing user assistance, system management, and digital collaboration support. Skilled in Microsoft 365, Google Workspace, Windows troubleshooting, and cybersecurity awareness. Recognized for proactive problem-solving, strong communication, and the ability to deliver reliable, user-focused IT support in high-demand institutional settings. Solutions, demonstrating strong time management and effective communication skills. Committed to leveraging technical abilities to drive efficiency and innovation in technology-driven environments.
Overview
11
11
years of professional experience
Work History
IT Support Specialist
Ghana Armed Forces Command And Staff College
12.2017 - Current
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Provide Tier 1 and Tier 2 IT support for staff and students, ensuring prompt resolution of hardware, software, and network issues.
- Create and manage staff and student email systems; administer Microsoft 365 and Google Workspace accounts.
- Collaborate with administrative and academic units to maintain IT reliability and ensure efficient communication systems.
- Collaborate with administrative and academic units to maintain IT reliability and ensure efficient communication systems.
- Support online and computer-based examinations; maintain integrity and smooth technical operation of testing platforms.
- Install and configure software, update systems, and troubleshoot Windows operating environments.
- Demonstrate respect, friendliness and willingness to help wherever needed and Carried out day-to-day duties accurately and efficiently.
Software Engineer
Ghana Armed Forces Command And Staff College
01.2015 - Current
- Application ( G-SUITE and Office 365 software and server support for Internal web site
- Software upgrades, and capacity planning.
- Software experts, help desks, and data source teams.
- Technical training and process documentation for student, to aid with day-to-day support issues.
- Ability to delegate tasks and manage software projects end-to-end
- Collaborated effectively with cross-functional teams, fostering harmonious work environment.
Education
Certificate of Higher Education - CYBERCRIME INVESTIGATIONS & DIGITAL FORENSICS
KOFI ANNAN INTERNATIONAL PEACE KEEPING CENTER
Accra, Greater Accra Region, Ghana03.2025
Bachelor's Degree - Management and IT
ACCRA INSTITUTE OF TECHNOLOGY (AiT)
ACCRA12.2022
Professional Diploma - Software Engineering
NIIT
Tema, Accra05.2011
W.A.S.S.C - General Arts 2
HO SENIOR HIGH SCHOOL (MASTEWA)
HO09.2008
Skills
- Data entry
- C#, SQL fundamentals
- Systems & User Support: Windows troubleshooting, software installation, hardware maintenance, helpdesk operations
- Applications: Microsoft 365 (Word, Excel, Teams, Outlook, SharePoint), Google Workspace (Gmail, Drive, Meet)SharePoint online management
- Collaboration Tools: Virtual conferencing setup (Zoom, Microsoft Teams, Google Meet)
- Security: Cybersecurity awareness, digital forensics fundamentals
- Networking: LAN/Wi-Fi configuration, connectivity diagnostics
- Soft Skills: Communication, teamwork, adaptability, proactive problem-solving
Affiliations
- Reading
- CBT nuggets tutorials to acquire more open knowledge as an IT professional in General .
- Cooking
- Driving and Listening to music
- Volunteer work or community involvement Sports, fitness or wellness activities
Languages
English
Fluent
Ewe
Native
Akan
Beginner
Timeline
IT Support Specialist
Ghana Armed Forces Command And Staff College
12.2017 - Current
Software Engineer
Ghana Armed Forces Command And Staff College
01.2015 - Current
W.A.S.S.C - General Arts 2
HO SENIOR HIGH SCHOOL (MASTEWA)
Certificate of Higher Education - CYBERCRIME INVESTIGATIONS & DIGITAL FORENSICS
KOFI ANNAN INTERNATIONAL PEACE KEEPING CENTER
Bachelor's Degree - Management and IT
ACCRA INSTITUTE OF TECHNOLOGY (AiT)
Professional Diploma - Software Engineering
NIIT
Personal Information
Education
MERITS