Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anita Boakye

Kumasi,Ghana

Summary

Enthusiastic individual determined to provide each customer with excellent, customised service. Possesses good mathematical skills and keen attention to detail. Commended for high levels of accountability, efficiency and accuracy. Hardworking student interested in gaining skills in banking. Eager to learn processes to confidently provide customers with relevant information.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work History

Bank teller

ECOBANK
Kumasi, Ghana
05.2018 - 10.2020
  • Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
  • Oversaw all transactional services, including bank deposits, monetary withdrawals, financial transfers, [Type] and [Type], handling an average of £[Number] daily.
  • Employed [Skill] and [Skill] to balance cash drawers, achieving zero shortages or overages.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Logged cashier's cheques and other transactions to maintain the accuracy of account records.
  • Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to [Job title]s.

Teller

MONTRAN LTD
Kumasi, Ghana
05.2018 - 10.2020
  • Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions.
  • Reconciled cash drawers and daily transaction records to support accuracy.
  • Completed special procedures for customers, ordering new cheques, stopping payments or investigating identity theft.
  • Identified and resolved financial discrepancies and escalated critical errors to management.
  • Counted and packaged currency and coins.
  • Arranged overdrafts and advised customers of associated fines and fees.

Registration Officer and Data Entry Clerk

National Health Insurance Scheme Manhyia
Kuamasi, Ghana
05.2015 - 04.2016
  • Entered up to [Number] records per day, continually exceeding productivity targets.
  • Verified data accuracy and validity through regular audits.
  • Performed over [Number] hourly 10-key actions while maintaining zero errors.
  • Utilised data management systems, entering data from documents with up to [Number] fields per file.
  • Organised, sorted and verified input data against original documents.
  • Sent completed entries to Data Managers for evaluation and final approval.
  • Introduced robust filing solutions, resulting in faster turnaround times.

Education

Bachelor of Science - Accounting with Computing

Kumasi Technical University
Ghana
09.2016 - 06.2018

Higher National Diploma - Computerized Accounting

Kumasi Technical University
Ghana
09.2012 - 05.2015

A-Levels - Business

Barekese Senior High School
Ghana
09.2008 - 06.2012

Skills

  • Cross-selling expertise
  • Banking ethics
  • Risk management evaluation
  • MS Office
  • Night and safe deposit procedures
  • Currency and coin counter
  • Debt and credit management
  • Consumer banking
  • Account analysis
  • Accounting systems and software

Languages

English
Fluent

Timeline

Bank teller

ECOBANK
05.2018 - 10.2020

Teller

MONTRAN LTD
05.2018 - 10.2020

Bachelor of Science - Accounting with Computing

Kumasi Technical University
09.2016 - 06.2018

Registration Officer and Data Entry Clerk

National Health Insurance Scheme Manhyia
05.2015 - 04.2016

Higher National Diploma - Computerized Accounting

Kumasi Technical University
09.2012 - 05.2015

A-Levels - Business

Barekese Senior High School
09.2008 - 06.2012

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Anita Boakye