Summary
Overview
Work History
Education
Skills
Certification
LNGG
References
Hobbies and Interests
CUST
Timeline
Generic

ANITA BAIDEN

Accra

Summary

Experienced team leader and collaborative team member with a proven track record in institutional and community service. Skilled in communication, innovation, and problem-solving. Excel at executing tasks and following instructions diligently.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Data Entry Specialist

MICTECH DATABASE
01.2025 - Current
  • Supervised data entry tasks to ensure precise and reliable information in MICTECH DATABASE systems.
  • Enhanced data processing by reducing error rates through workflow optimization.
  • Trained and mentored junior staff on best practices for data management and entry procedures.
  • Optimized data verification processes by implementing quality control measures.
  • Collaborated with cross-functional teams to optimize data collection methods and reporting tools.
  • Evaluated current databases to pinpoint improvement opportunities, resulting in better operational efficiency.

Customer Service Advisor

Webhelp + Concentrix (Amazon, USA)
09.2023 - 02.2024
  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods or tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Students’ Support Affairs Officer

College of Distance Education, UCC
11.2022 - 08.2023
  • Management of Students’ data
  • Assists the College Registrar in organizing orientation, matriculation and graduation of student
  • Address issues pertaining to student governance and leadership development
  • Preparation of monitoring files to be used at the study centers by staff during face-to-face and examination sessions
  • Collaborates with Heads of Academic Units in mounting of courses and registration of students at the beginning of every semester

Assistant Clinical Psychologist

Accra Regional Hospital, Ridge
04.2019 - 07.2022
  • Welcoming and assisting patients with payments and checking their vitals before session
  • Attending the center’s general meeting every Monday to engage in discussion of cases and giving individual presentation on cases
  • Facilitating an in-house discussion
  • Answering phone calls from clients and other administrative duties

Education

Bachelor of Science - Psychology

University of Cape Coast
11.2022

WASSCE - Business

Methodist Senior High School
05.2014

Skills

  • Excellent use of microsoft application and internet
  • Presentation and public speaking skills
  • Communication through media skills
  • Customer service skills
  • Confidentiality and data protection
  • Meticulous attention to details
  • Verbal and written communication skills
  • Multitasking and time management
  • Research and analytical skill

Certification

Omega Links International – Academic and Business Symposium – 04/2019

LNGG

English
Twi

References

Charlotte, Omane Kwakye-Nuako, Forensic Psychologist, charlotte.kwakye-nuako@ucc.edu.gh, 0244826472, University of Cape Coast, PhD

Hobbies and Interests

Music, Designing, Drawing and Painting

CUST

  • Date of Birth: 1995-10-04
  • Marital Status: Single
  • Nationality: Ghanaian
  • Language Spoken: English, Twi

Timeline

Senior Data Entry Specialist

MICTECH DATABASE
01.2025 - Current

Customer Service Advisor

Webhelp + Concentrix (Amazon, USA)
09.2023 - 02.2024

Students’ Support Affairs Officer

College of Distance Education, UCC
11.2022 - 08.2023

Assistant Clinical Psychologist

Accra Regional Hospital, Ridge
04.2019 - 07.2022

Bachelor of Science - Psychology

University of Cape Coast

WASSCE - Business

Methodist Senior High School

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