ANIM REBECCA
ACCRA
Summary
An open minded and resourceful young person ready to work in a professional advancing environment. Being open-minded in nature enables flexibility and efficiency in all given tasks. Getting along well both in a team setting and without supervision. Further intend to improve upon my knowledge base and skills through on-the job training.
Overview
11
11
years of professional experience
Work History
OPTICAL MANAGER
SPEED EYE SERVICES
01.2018 - 09.2024
- Plan, direct and coordinate eye service
- Work with Senior Management to determine goals for practice, location and Staff.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 75%
- Resolve customer complaints and issues
- Coordinate with line manager to ensure procedures and policies are consistent between department
- Manages emotional customer situations, responds promptly to customer needs and responds to request for
- Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
- Increased sales and profitability by implementing strategic marketing initiatives for the optical department.
- Developed strong relationships with eye care professionals to promote collaborative care for patients.
- Maintained up-to-date knowledge of industry trends and advancements in eye wear technology.
- Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
- Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.
- Enhanced patient experience by offering comprehensive frame styling consultations tailored to individual needs and preferences.
- Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction scores.
TELLER OPERATIONS
UT BANK LIMITED
09.2016 - 09.2017
- Engaged in the use of Temos 24(T24) to undertake the following responsibilities;
- Receiving of cash and keying
- Paying out cash
- Paying out money transfer
- Ezwich payment and deposit
- Receive and stamp checks
- Arrange monies according to denominations
- Balancing at the end of each day
CUSTOMER SERVICE OFFICER
UT BANK LIMITED
- Open new accounts for individuals and corporate customers
- Check book request and issue current and corporate account check
- Running account balances and account search
- Activating inactive or dormant account Image and signatory capture
- Generating statement of account
- Engaged in the use of E – Request portal to request for proprietary (ATM) Cards, Ibank, and transaction notification for clients
- Efficiently made use of VISA request portal to request for VISA classic debit and prepaid cards.
- My strong initiative combined with my ability to work well under pressure, helped in playing a crucial role in fast paced, customer – centered institution and consistently recognized for outstanding performance.
CUSTOMER SERVICE DEPARTMENT
ECOBANK LIMITED
10.2017 - 01.2018
- Ensure that all requests from customers are promptly delivered to the appropriate officer.
- Swiftly and politely attend to client enquiries on phone and in person regarding both local and foreign transactions.
- Guide customers through account opening forms when the need arises.
- Cross sell banks / groups products to existing and potential customers
- Managed approximately 25 incoming calls and emails per day from customers.
ADMINISTRATOR
BLG PRACTICE
09.2020 - Current
- Supervisory Responsibilities
- Train staff regarding firm procedures and information systems.
- Supervise support staff.
- Recruit and assist in hiring new attorney and non-attorney employees.
- Conduct performance evaluations that are timely and constructive.
- Duties/Responsibilities: supervises the day-to-day operations of the office; prioritizes use of support staff and facilities. supervises the daily operations of information systems.
- Manage equipment, office services, and facilities.
- Manage schedules and appointments including trial dates and hearings, and meetings and travel.
- Prepare legal correspondence and documentation.
- Perform or facilitates and delegates accounting functions as needed
- These include billing, preparation of financial statements, management of reports, and collections.
- Consult with outside accountants for audits, preparation of tax returns, and the production of other reports as required by law.
- Assist with human resource management as needed.
- Performs other related duties as assigned.
EXECUTIVE ASSISTANT
BLG PRACTICE
09.2018 - 08.2020
- Billing, preparation of financial statements, management of reports, and collections.
- Record keeping of accounts and balances for the office
- Forwarding of daily activity reports and structuring of itineraries for the Accountant
- Disbursing of office imprest
- Supervising other teammates and their assigned duties
- Data Entry
- Updating Managing Partner on issues pertaining to the office
- Handling face to face, phone and email enquiries from clients as well as receiving and making calls on behalf of the firm preparing legal documents
- Solving customer issues and generally serving as an attorney’s right hand
REVENUE AUTHORITY
Debt Management and Enforcement
05.2013 - 08.2013
- Calling and reminding over 35 taxpayers of their repayment.
- Visiting and ensuring the registration of companies.
Education
BA INFORMATION STUDIES - Humanities
UNIVERSITY OF GHANA, LEGON
Accra Ghana01.2015
WASCCE - Business Accounting
ABURI GIRLS SENIOR HIGH SCHOOL, ABURI
Accra Ghana01.2011
Skills
- Ability to learn and grasp things quickly
- Multitasking: have been working on multiple project and am able to do it efficiently
- Ability to thrive in a professional, fast paced, structured, and team oriented environment
- Highly analytical and quantitatively sound
- Ability to execute responsibilities with or without supervision
Leadership Experience
- S.R.C Representative - Aburi Girls Senior High School, 2009, 2010
- Assistant house Captain II- Aburi Girls Senior High School, 2010, 2011
- General Secretary - Winners Chapel, Campus Ministry, Legon, 2013, 2014
- Financial Secretary - Winners Chapel, Campus Ministry, Legon, 2014, 2015
Communication Skills
Ability to understand and explain in common languages such as English, GA and Twi
References
Available upon request
Timeline
ADMINISTRATOR
BLG PRACTICE
09.2020 - Current
EXECUTIVE ASSISTANT
BLG PRACTICE
09.2018 - 08.2020
OPTICAL MANAGER
SPEED EYE SERVICES
01.2018 - 09.2024
CUSTOMER SERVICE DEPARTMENT
ECOBANK LIMITED
10.2017 - 01.2018
TELLER OPERATIONS
UT BANK LIMITED
09.2016 - 09.2017
REVENUE AUTHORITY
Debt Management and Enforcement
05.2013 - 08.2013
CUSTOMER SERVICE OFFICER
UT BANK LIMITED
BA INFORMATION STUDIES - Humanities
UNIVERSITY OF GHANA, LEGON
WASCCE - Business Accounting
ABURI GIRLS SENIOR HIGH SCHOOL, ABURI
Similar Profiles
Seham Al TobgySeham Al Tobgy
Customer service manager at A speed Logistics ServicesCustomer service manager at A speed Logistics Services
Alper IsmailAlper Ismail
Driver at Hi-Speed Services LtdDriver at Hi-Speed Services Ltd
SAAD ASLAM KHANSAAD ASLAM KHAN
Office Coordinator at Good Speed Services Inc.Office Coordinator at Good Speed Services Inc.
AHLAM JAMAL DINAHLAM JAMAL DIN
Sales Girl at Sahara Jewelry StoreSales Girl at Sahara Jewelry Store
Zan-nairah Napaga TahiruZan-nairah Napaga Tahiru
Senior Specialist Anaesthesiologist at Korle Bu Teaching HospitalSenior Specialist Anaesthesiologist at Korle Bu Teaching Hospital