Angelina Tiwaa Boakye
Chartered Accountant
Accra
Summary
An accomplished Branch Operations Manager with a demonstrated track record of success in bank leadership positions. Well-versed in governing standards, as well as industry best practices and methods to optimize operations for long-term business success. Highly effective leader, planner and problem-solver.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Branch Operations Manager
Jins Savings and Laons
Accra
01.2022 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
- Assessed employee performance and developed improvement plans.
- Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
- Set up and supervised cash shipments.
Customer Service Manager
Jins Savings and Loans
Accra
06.2017 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
Education
Chartered Accountancy Course - Accounting And Finance
Institute of Chartered Accountants,Ghana
Accra 05.2019 - 06.2023
MBA - Accounting And Finance
University of Professional Studies
Accra 08.2017 - 06.2019
Skills
Risk Management
undefinedCertification
• Executive Certificate Credit Portfolio Risk Management, Logos Graduate School Accra, July 2012
volunteered in and creating awareness of Elephantiasis in Atomic Community,2012of Elephantias
Administered medicines to the community against elephantiasis
Educated the community on elephantiasis and its prevention
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Increased monthly revenue [number]% through implementation of strategic initiatives.
Best Customer service person in Osu Branch of SG-Ghana
- Repeatedly received recognition from superiors for excellence in service.
- increased monthly revenue through implementation of strategic initiatives
Timeline
Branch Operations Manager
Jins Savings and Laons
01.2022 - Current
Chartered Accountancy Course - Accounting And Finance
Institute of Chartered Accountants,Ghana
05.2019 - 06.2023
MBA - Accounting And Finance
University of Professional Studies
08.2017 - 06.2019
Customer Service Manager
Jins Savings and Loans
06.2017 - 01.2022
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