Angelina Fry-Nartey
OSU
Summary
A proactive and energetic graduate with the background in communication studies, seeking a challenging position in a reputable company which will improve on my current knowledge and be a platform where I can learn new things and also provide me with the necessary experience.
A recent communication studies graduate with a degree from central university. A well-organized, result-oriented, creative, Hardworking, trustworthy, attentive to details and willing to accept new challenging role as well as a strong desire to learn. Seeking to secure a position in this reputable company to utilize and maximize my current professional experience and enable further personal and professional development. My career goals is to assume responsibilities, duties and challenges as well as actively contribute to the overall success of any company, organization and institution I work for.
Detailed customer Service personnel known for having great organizational skills and gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Chafas training institute
Accra
12.2025 - Current
- Answer incoming calls.
- Addressing customer complaints.
- Providing customers with information and services options.
- Conducting follow ups.
- Communicating with order department to handle escalations.
- Handle customer inquiries.
- Provide management information on customer feedback and corcerns as well as observed trends.
SALES PERSONNEL
ASHANTI FOAM FACTORY
12.2018 - Current
- Welcoming customers by greeting them and offering them assistance.
- Directs customers by escorting them to racks and counters; suggesting items.
- Advising customers by providing information on products.
- Help customers make selections by building their confidence; offering suggestions and opinions.
- Processing payments by totaling purchase; processing checks, cash and store or other credit cards.
- Keeping clientele informed by notifying them of preferred customer sale and future merchandise of potential interest.
- Contributing to team effort by accomplishing related results or tasks as needed.
DE-QUEENS USHERING AGENCY
DYNAMIC UNITED STARS AFRICA FOUNDATION
09.2018 - 10.2018
- Greeting and welcoming guest at the entrance of the premises.
- Determining the type of guest and escort or direct them to their registration table.
- Direct or escort guest to their seat after registration.
- Attending to guests needs when necessary.
FIELD AGENT
NAWABIN
10.2017 - 07.2018
- Moving to various households, organizations and institution to educate individuals on sanitation and collect accurate data on every waste management systems and service in the country.
- This was to Support waste management service providers with integrated waste management information systems (IWMIS) to improve service delivery in the sector.
- Aid in the distribution of waste bin in every household and office.
- Identify all properties within the communities.
- To help local authorities and environmental service providers to monitor, manage and collect waste in various communities and in the country at large.
- NATIONAL WASTE BIN DISTRIBUTION PROGRAM
COMMUNICATION PERSONNEL
KPONE HEALTH CENTER
02.2015 - 03.2015
- Interacting and communicating with pregnant woman as well as educating them on how best they can take good care of themselves and their babies during their antenatal and post-natal stage.
- Assisting pregnant women to see the midwife.
- Documenting and updating hard and soft copy records.
- Taking stock of supplies.
- Performing other duties requested by my supervisor.
- Helping other departments complete task when necessary.
- COMMUNITY SERVICE; ANTENATAL DEPARTMENT
Education
Bachelor of Arts - communication studies
CENTRAL UNIVERSITY
MIOTSOGeneral Arts -
KETA BUSINESS SENIOR HIGH SCHOOL
KETA, VOLTA REGIONSkills
- Able to prioritize and organize workload
- Excellent interpersonal skills
- Good organizational skills
- Good communicational skills
- Good research and analytical skills
- Good presentational skills
- Competent with various software usage
- Basic concepts of information technology
- Using the computer to manage files
Hobbies and Interests
- Learning new things.
- Researching.
- Playing basketball.
- Singing.
- Dancing.
Training
IPMC Foundation, Intercom Program and Manufacturing Co. Ltd, 06/01/11, 08/31/11
Conference
The Story of Our Lives Conference, Menfyd Foundation, 04/05/17, Certificate of participation
Career Objective
A proactive and energetic graduate with the background in communication studies, seeking a challenging position in a reputable company which will improve on my current knowledge, be a platform where I can learn new things and also provide me with the necessary experience., My long-term career objective is to ensure that after I have achieved my short term goals, I will work very hard and later pursue further studies, so I can rise through the ranks.
Languages
English
Beginner
A1
Timeline
Call Center Representative
Chafas training institute
12.2025 - Current
SALES PERSONNEL
ASHANTI FOAM FACTORY
12.2018 - Current
DE-QUEENS USHERING AGENCY
DYNAMIC UNITED STARS AFRICA FOUNDATION
09.2018 - 10.2018
FIELD AGENT
NAWABIN
10.2017 - 07.2018
COMMUNICATION PERSONNEL
KPONE HEALTH CENTER
02.2015 - 03.2015
Bachelor of Arts - communication studies
CENTRAL UNIVERSITY
General Arts -
KETA BUSINESS SENIOR HIGH SCHOOL