ANGELA TEI Mensah
Accra
Summary
Dynamic customer service professional with experience at First Atlantic Bank Ltd., excelling in relationship building and problem resolution. Proven track record in enhancing customer satisfaction and loyalty through active listening and expert product knowledge. Skilled in Microsoft Excel, consistently exceeding expectations and driving operational improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Private Banking, Customer Service
First Atlantic Bank Ltd.
09.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support in processing transactions and maintaining accurate records.
- Collaborated with team members to enhance service delivery standards.
- Actively contributed to customer satisfaction initiatives and feedback collection.
- Educated customers on bank products and services to facilitate informed decisions.
- Monitored service quality and identified areas for operational improvement.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Ensured compliance with bank policies while handling customer interactions effectively.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Private Banking, Customer Service - Contract
First Atlantic Bank
03.2025 - 08.2025
- Facilitated customer inquiries by delivering accurate information and efficiently resolving issues.
- Executed order processing and maintained accurate records.
- Facilitated collaboration among team members to elevate customer satisfaction through strategic communication initiatives.
- Resolved escalated complaints with professionalism, ensuring timely resolutions and fostering customer trust.
- Facilitated daily interactions with high volumes of customers, ensuring a positive experience and commitment to customer satisfaction.
- Cultivated strong relationships with customers to enhance loyalty and encourage repeat business.
- Addressed customer inquiries regarding products, services, and company information.
Administrative Assistant and Teacher
National Service Secretariat
11.2022 - 10.2023
- Facilitated organization and productivity within learning environments.
- Designed and developed comprehensive lesson plans, materials, and resources.
- Assisted in evaluating student performance through grading assignments. Provided constructive feedback to enhance learning outcomes. Supported students in understanding assessment criteria.
- Oversaw maintenance of accurate records for student progress, attendance, and grades.
- Facilitated guidance counseling and mentorship programs for students.
Intern
Signature Luxury Travel and Tour
10.2018 - 12.2018
- Championed current company promotions and deals to enhance customer engagement.
- Provided expert guidance on visa and passport requirements to facilitate international travel.
- Led strategic planning execution for business operations.
- Greeted and assisted guests with professionalism at reception area.
- Orchestrated comprehensive travel and lodging arrangements for optimal efficiency.
Education
Bachelor of Arts - Political Science And Sociology
University of Ghana
Legon, Accra10.2022
Skills
Customer support
Accomplishments
Received commendation for great customer service, showing enthusiasm and willingness to learn and improve.
Certification
- Air ticketing and Reservation
- Passenger Handling and Ground Services
Leadership Experience and Activities
Library Prefect and Assistant
• Spearheaded the organization of the library database, facilitating efficient access to materials and resources.
• Championed literacy by promoting reading habits among the student body.
General Secretary, Women’s Commission (2021/2022 Academic Year)
• Diligently documented meeting minutes and maintained comprehensive records of proceedings.
• Communicated upcoming meeting details, ensuring informed and timely attendance.
• Collaborated in agenda development for committee meetings alongside the Chairperson.
• Managed correspondence, representing the committee in written communications.
Timeline
Private Banking, Customer Service
First Atlantic Bank Ltd.
09.2025 - Current
Private Banking, Customer Service - Contract
First Atlantic Bank
03.2025 - 08.2025
Administrative Assistant and Teacher
National Service Secretariat
11.2022 - 10.2023
Intern
Signature Luxury Travel and Tour
10.2018 - 12.2018
Bachelor of Arts - Political Science And Sociology
University of Ghana