Summary
Overview
Work History
Education
Skills
Languages
Timeline
Angela Odarkai Lamptey

Angela Odarkai Lamptey

Accra,AA

Summary

Dynamic and results-driven professional with a proven track record at Mybet.Africa, excelling in customer service and sales management. Recognized for enhancing client satisfaction and boosting sales revenue through effective strategies. Skilled in cash handling and fostering team collaboration, consistently delivering exceptional results while maintaining a strong work ethic.

Overview

2024
2024
years of professional experience

Work History

Cashier

Mybet.Africa
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

House Cleaner

Rita Cakes and Pastries
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.

Sales Manager

Mybet.Africa
08.2019 - 01.2024


  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Bachelor Of Administration - Business Administration

University of The People , California

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Cash handling
  • Reliability and punctuality
  • Customer service excellence
  • Team collaboration
  • Written and verbal communication
  • Order taking
  • Product restocking
  • Attention to detail
  • Order packaging
  • Sales expertise
  • Daily reporting

Languages

English
Upper intermediate (B2)

Timeline

Sales Manager - Mybet.Africa
08.2019 - 01.2024
Cashier - Mybet.Africa
House Cleaner - Rita Cakes and Pastries
University of The People - Bachelor Of Administration, Business Administration

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Angela Odarkai Lamptey