Angela Kwakye Bismarck
Summary
Dedicated customer care and HR expect with 9 years of experience in telecommunication and in the advertising industry. Commitment to both interior and external customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security and quality control policies.
Overview
22
22
years of professional experience
Work History
PARALEGAL (INTERN)
CQ LEGAL
01.2021 - Current
- Legal research work
- Incorporation of companies
- Any other duties assigned
LEGAL ASSISTANT
REYNOLD C&CO
01.2019 - Current
- Agreement Drafting
- Probate Drafting
- Incorporation of Companies
- Court Activities
- Any other duties assigned
INTERN
REYNOLDS C&CO
01.2019 - Current
- Incorporation of companies
- Drafting different types of agreements
- Working on motion for granting of probate
- Court Activities
HR OFFICER
ERNST&YOUNG
01.2014 - Current
- Company Overview: Airport
- Directly assisting the HR Directors in all HR matters arising in the Company
- Collecting, selecting, and preparing interviews for prospective staff
- Assisting in preparation of leave roaster for all staff and management
- Facilitating training programmes for staff
- Collaborate with Tax department to work on work permit for expatriates
- Other duties assigned by the Human Resources Director
- Airport
CUSTOMER CARE, TEAM LEAD STOCK CONTROLLER
GLOMOBILE GHANA
01.2011 - Current
- Company Overview: Kaneshie Branch
- Worked as Customer Care, team leader and rotate with stock Controller
- Promoted to team lead position to train and supervise customer services representatives
- Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance
- Manage front-end operations to ensure friendly and efficient transactions
- Attending to customers' requests and enquiries, creating and activating customers telephone line and registration details on database, after validating the ID cards of the customers
- Solving all customer issues or dispatching them to the appropriate department for further investigation and following up for immediate resolution
- Identifying the key issue customers are experiencing on the network and referring to appropriate departments to handle them
- Selling of telecommunications products and services to potential customers, educating them on the benefits and encouraging them to buy or subscribe to them
- Keeping detailed records of all customers on the database and ensuring the confidentiality of all customers
- Keeping charge of the branch stocks and preparing the weekly stocks reports when the Stock Controller is not available
- Train and supervise team members and ensuring that they achieve and exceed their individual set
- Kaneshie Branch
SALES REPRESENTATIVE/STOCK CONTROLLER
MTN
01.2010 - Current
- Responsible for the allocation and distribution of stocks to branches in Ghana
- Liaising with the main warehouse to allocate adequate stocks to all the branches in Ghana on a weekly basis
- Stocking up the all the sub warehouses in Ghana on a weekly basis
- Preparation of invoice for major dealers of MTN for stock pick up
- Weekly reports on stocks
HUMAN RESOURCES OFFICER
Ghana Airport Company Limited
01.2009 - Current
- Company Overview: Airport
- Coordinating employees training programs
- Preparing Employees Leave Roaster
- Vetting Employees medical requests
- Airport
CUSTOMER CARE
INTERNETGHANA
01.2007 - Current
- Company Overview: Adabraka
- Ensuring total satisfaction of customers on the quality of the services provided
- Making sure that Customers get uninterrupted and prompt assistance with their internet services for their homes, businesses and offices
- Assigning technicians to different locations to solve customers' issues with the service
- Making Follow up calls and visiting customers' premises to ensure service standards are up to standard
- Liaising with the technical department to ensure improved quality of service to customers
- Selling of company's products and services to walk in customers and identifying the needs of various businesses and trying to provide the best internet solutions for their business needs
- Keeping detailed information on all customers information on the database
- Adabraka
FRONT DESK EXECUTIVE
Media Lynx Ltd
01.2003 - Current
- Company Overview: Accra
- Providing secretarial services (Sending fax, processing of letters)
- Continuously updating the company's directory of clients
- Co-ordinating the dispatch of waybills/invoices and letter
- Managing the appointment of the accounts/ client service personnel and the Managing Director
- Accra
Education
Legal Practice Course (LPC) -
UNIVERSITY OF LAW
UK01.2023
Accredited Mediator -
PHONEX DISPUTE SOLUTIONS
UK01.2023
Graduate Diploma in Law (GDL) -
UNIVERSITY OF LAW
UK01.2021
Postgraduate Diploma in Law -
INSTITUTE OF LEGAL PRACTICE AND DEVELOPMENT
RWANDA01.2018
LLB -
MOUNTCREST UNIVERSITY COLLEGE
01.2014
Bachelor of Science - Administration Human Resources Management Option
CENTRAL UNIVERISTY COLLEGE
01.2007
Diploma - Hospitality Management, Front Desk and Administration Diploma, Restaurant Services ICM.UK
FORDAM INSTITUTE-NORTH KANESHIE
01.2003
High School Diploma -
LINCOLN COMMUNITY SCHOOL
01.2001
Skills
- Customer Service Management
- Complaint Handling & Resolution
- Customer Satisfaction
- Teambuilding
- Training
- Excellent Communication Skills
- Critical Thinker
Additional Information
Trained in Nigeria for three months on Services and Products of the Globacom Group.
References
- Mrs. Elfreda Yahan Dowuona, MTN, Ghana, Manager, Sales Operations, 0244303688
- Ruxanna Dadzie, MTN, Ghana, Regional Manager, 0244301135
Timeline
PARALEGAL (INTERN)
CQ LEGAL
01.2021 - Current
LEGAL ASSISTANT
REYNOLD C&CO
01.2019 - Current
INTERN
REYNOLDS C&CO
01.2019 - Current
HR OFFICER
ERNST&YOUNG
01.2014 - Current
CUSTOMER CARE, TEAM LEAD STOCK CONTROLLER
GLOMOBILE GHANA
01.2011 - Current
SALES REPRESENTATIVE/STOCK CONTROLLER
MTN
01.2010 - Current
HUMAN RESOURCES OFFICER
Ghana Airport Company Limited
01.2009 - Current
CUSTOMER CARE
INTERNETGHANA
01.2007 - Current
FRONT DESK EXECUTIVE
Media Lynx Ltd
01.2003 - Current
Legal Practice Course (LPC) -
UNIVERSITY OF LAW
Accredited Mediator -
PHONEX DISPUTE SOLUTIONS
Graduate Diploma in Law (GDL) -
UNIVERSITY OF LAW
Postgraduate Diploma in Law -
INSTITUTE OF LEGAL PRACTICE AND DEVELOPMENT
LLB -
MOUNTCREST UNIVERSITY COLLEGE
Bachelor of Science - Administration Human Resources Management Option
CENTRAL UNIVERISTY COLLEGE
Diploma - Hospitality Management, Front Desk and Administration Diploma, Restaurant Services ICM.UK
FORDAM INSTITUTE-NORTH KANESHIE
High School Diploma -
LINCOLN COMMUNITY SCHOOL
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