Angela Barwuah
Accra,Ghana
Summary
Results oriented and working collaboratively with a team to achieve goals, an experienced and self-motivated person bringing forth valuable industry experience. A highly competent human resources person and a well-qualified customer focused person proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to business goals and the ability to demonstrate people management skills. Assertive, influential, initiative, articulate and able to establish good working relationships with a wide range of different people.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service, Leasing Executive
Eris Properties Ghana Ltd
Accra, Greater Accra
01.2021 - Current
- Delivering information about company’s offerings and answering questions about company’s products and services.
- Collecting and analyzing client feedback and handling client complaints.
- Presenting properties and provided amenities in positive light to prospective clients and tenants.
- Ensure property is well-maintained by ensuring proper maintenance.
- Determine needs of prospect clients and negotiate leasing terms and conditions.
Office Manager
Eris Properties Ghana Ltd
Accra, Greater Accra
01.2020 - 01.2021
- Oversee and support all administrative duties in office to ensure office is operating smoothly and maintaining comprehensive filing system.
- Maintaining adequate inventory of office supplies.
- Organizing and maintaining personnel records.
- Liaising with external partners, like insurance vendor, and ensuring legal compliance.
- Coordinating meetings both internal and external and arranging travel accommodations and process expense forms.
HR Assistant
Accra Metropolitan Assembly
Accra, Greater Accra
09.2017 - 09.2018
- Kept office orderly by organizing and filling paperwork, sorting and delivering mail, performing bookkeeping duties and adhering to many other office management duties.
- Performed various administrative functions including filing paperwork, delivering mail, sorting mail and bookkeeping.
- Generated and updated completed and accurate employee files.
- Promoted customer loyalty by delivering exceptional services to handle questions, complaints and diverse issues.
Customer Experience Agent
Vodafone Ghana
Accra, Greater Accra
09.2014 - 03.2015
- Managed average of 50 calls per day, addressing customer enquiries, solving problems and providing new product information.
- Supported customer needs by fielding diverse questions about issues, such as current prices, upcoming promotional activities and general company changes.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond caller’s needs.
Customer Care Representative
Airtel Ghana
Accra, Greater Accra
08.2013 - 08.2014
- Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and complaints.
- Responded to customer needs through competent customer service and prompt problem- solving.
- Ensured clients received outstanding service to not only maintain but to extend relationship for business opportunities.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Customer Service , Ticketing Executive
Krys-J Travels Ltd
Accra, Greater Accra
07.2011 - 01.2012
- Sold printed and issued tickets.
- Responded to customer enquires related to services , accommodations and promptly addressed issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Informed clients of essential travel information, travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided high level of customer service to each client by engaging client and using active listening and effective interpersonal skills.
Education
Master of Science - Strategic Management and Leadership
Kwame Nkrumah University of Science And Technology
Kumasi 09.2020 - 08.2021
Executive Mastery Certificate: Leadership & Human Resources, Labour Law Application -
Professional HR Centre
Accra 03.2020 - 11.2020
Bachelor of Arts - Human Resource Management
Wisconsin International University College
Accra 09.2014 - 12.2017
PROJECT: X-Culture Global Collaboration Project - Certificate in International Business Consulting
X-Culture
New York, USA 01.2021 - 05.2021
Skills
Understanding HR policies Interpersonal & Communication Skills Strategy Skills Microsoft Office Expertise Office Administration Support Problem solving abilities HR & Customer Service Client Engagement Leadership Ethical Team Oriented Innovative
undefinedTimeline
PROJECT: X-Culture Global Collaboration Project - Certificate in International Business Consulting
X-Culture
01.2021 - 05.2021
Customer Service, Leasing Executive
Eris Properties Ghana Ltd
01.2021 - Current
Master of Science - Strategic Management and Leadership
Kwame Nkrumah University of Science And Technology
09.2020 - 08.2021
Executive Mastery Certificate: Leadership & Human Resources, Labour Law Application -
Professional HR Centre
03.2020 - 11.2020
Office Manager
Eris Properties Ghana Ltd
01.2020 - 01.2021
HR Assistant
Accra Metropolitan Assembly
09.2017 - 09.2018
Bachelor of Arts - Human Resource Management
Wisconsin International University College
09.2014 - 12.2017
Customer Experience Agent
Vodafone Ghana
09.2014 - 03.2015
Customer Care Representative
Airtel Ghana
08.2013 - 08.2014
Customer Service , Ticketing Executive
Krys-J Travels Ltd
07.2011 - 01.2012
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