ANGELA AYINWOMYA ATIAH
Accra
Summary
A dedicated professional with over 10+ years of experience in wide range of private and corporate sectors: finance, procurement, marketing, customer services and product and business development. Acknowledged for sound decision-making, strategic visioning, and a pragmatic self-starter who knows how to get results with proven track record and excellent communication, negotiation and entrepreneurial skills.
Overview
13
13
years of professional experience
Work History
Founder /COO
NYUNNI ENTERPRISE
09.2018 - Current
- Develop and implement a distinctive plan aimed at ensuing successful completions of client projects while staying within budget and time
- Work closely with clients to determine space management, colour coordination, and making recommendation on materials and furnishings
- Identifying and sourcing of high quality materials from various vendors at reasonable cost
- Working closely with an experienced team in delivering high standard of work
- Show strong leadership traits while delegating task to the design team
- Lead business development and planning including production, pricing, sales, marketing and distribution of products
- Manage stock and inventory to ensure efficiency of operations
- Develop and implement product marketing strategies, including advertising, campaigns and sales promotions
- Implement strategies to maximize customer satisfaction and increase client retention
- Plan, coordinate and supervise all interior décor works for both clients offices and homes
Head, Customer Experience /Relation
NEST CAPITAL LTD
06.2018 - 09.2018
- Provided a comprehensive understanding of customers short and long term financial goals/ aspirations and kept up to date with changes in the financial needs and purchasing power of customers
- Conducted need-analysis with all new and existing customers to ensure that product opportunities met the customers needs and expectations
- Handled all customers' complaints and enquirers and ensure all were attended to on time
- Enhanced customer service procedures, policies and standards of the organization
- Mobilized funds and met set targets and proactively managed own portfolio to maximize revenue for the company
- Trained and supervised staff to deliver high standard services to our clients and customers
Relationship Officer
FORMS CAPITAL
08.2014 - 05.2018
- Mobilized liabilities (customer deposit) and assets and exceeded set targets by over 25%.
- Provided analysis and review of potentials and existing businesses to maximize profitability
- Maintained accurate and up-date records of all actual and attempted customer interactions
- Led public engagement and advocacy, explaining policies and programs to stakeholders and the wider public
- Supported the development and marketing of financial products
Administrative Manager
FORMS CAPITAL
07.2012 - 07.2014
- Handled all correspondence, complaints and enquires of customers
- Prepared letters, presentations and reports for management
- Provided HR assistantship duties, secretary, and marketing assistant roles
- Managed office budgets and petty cash
- Liaised with staff, suppliers and clients in ensuring all logistical needs were readily available
- Implemented and maintained procedures/office administrative systems for smooth running of the office
- Delegated tasks to junior employees and ensured proper supervision
Education
Master of Science - Project Management
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana03-2025
Bsc - Procurement Management
GHANA INSTITUTE OF PUBLIC ADMINISTRATION
Accra, Ghana01.2017
Advanced Diploma - Hotel Management
SIMON PAGE BUSSINESS SCHOOL
Accra, Ghana01.2012
Diploma - Hotel Management
ZENITH UNIVERSITY COLLEGE
Accra, Ghana01.2009
Skills
- Managerial reporting
- Product development
- Project management
- Planning and implementation
- Communication skills
- Writing skills
- Interpersonal skills
- Negotiation
- Supervision
- Managerial support
- Procurement
- Business strategy
- MS Office
- Team player
- Valid driving license
Extra Curricular Community Volunteerism
- Cook, Rural Gospel Trust, Ghana, 2007
- Tree Planting, Greening Ghana Initiative, 2006
- Maintenance Works, Saranac Youth Camp, USA, 2005, 2004
Achievements Selected
- BeeHoneyB Enterprise, Launched customer appreciation bonus plan that resulted in 70 percent increased client retention within six months.
- Forms Capital Ltd, In 2016 and 2017, I exceeded my liabilities targets by 35 percent and 47 percent respectively despite the negativity surrounding investments with Non-Bank Financial Institutions.
- Forms Capital Ltd, Achieved 18 percent increase in asset recoveries in 2018.
- Forms Capital Ltd, As Project Coordinator I saved company 20 percent budgeted funds for the relocation of Forms Capital Corporate Office.
Computer And Soft Skills
- MS Office (WORD, EXCEL, POWER POINT)
- Team player, independent and excellent communicator
- Valid Driving License – License ‘B'
Personal Information
- Date of Birth: 01/24/88
- Nationality: Ghana
Professional Qualifications Short Courses
- Negotiation Skills, University of Ghana / Legon Business School, 2016
- Sales Techniques and Strategies in Retail Banking, National Banking College, 2015
- Service Excellence and Relationship Management, National Banking College, 2014
- Records Management, CBM Consult, Accra, Ghana, 2013
- Office Management, GIMPA, Legon, 2012
Timeline
Founder /COO
NYUNNI ENTERPRISE
09.2018 - Current
Head, Customer Experience /Relation
NEST CAPITAL LTD
06.2018 - 09.2018
Relationship Officer
FORMS CAPITAL
08.2014 - 05.2018
Administrative Manager
FORMS CAPITAL
07.2012 - 07.2014
Master of Science - Project Management
Kwame Nkrumah University of Science And Technology
Bsc - Procurement Management
GHANA INSTITUTE OF PUBLIC ADMINISTRATION
Advanced Diploma - Hotel Management
SIMON PAGE BUSSINESS SCHOOL
Diploma - Hotel Management
ZENITH UNIVERSITY COLLEGE
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