Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Cashiering
Prudential Bank
06.2004 - 06.2009
Performed routine administrative work with customer assistance, cashiering and data.
Trained new employees on cashiering and payment processing.
Evaluated quality of service of Number cashiering personnel to provide constructive, positive feedback to team members, promoting customer satisfaction.
Education
Purchasing And Supply - HND PURCHASING AND SUPPLY
ACCRA TECHNICAL UNIVERSITY
Banking And Finance
Central University College
09.2009
Timeline
Banking Hall Supervisor - Prudential Bank
08.2017 - Current
Cashiering - Prudential Bank
06.2004 - 06.2009
ACCRA TECHNICAL UNIVERSITY - Purchasing And Supply, HND PURCHASING AND SUPPLY
Central University College - , Banking And Finance