Hi, I’m
ANGELA ADDO-YOBO
Accra
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Proven ability to provide direct client care in a fast-paced environment. Calm and level-headed with ability to handle difficult clients and high-stress situations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
years of professional experience
Work History
CONSOLIDATED BANK GHANA LIMITEDAccra, Ghana
BRANCH OPERATIONS MANAGER
09.2023 - Current
Job overview
- Manage the customer service and operations of the branch to ensure operational healthiness by coordinating and ensuring that transactions received at the branch are processed in line with laid down policies and regulations.
- Effectively handle all customer complaints received at the branch.
- Ensure branch ambience is well maintained to reflect the CBG brand.
- Continuously review operational processes and make recommendations for improvement.
- · Train and continuously coach 25 operations staff to ensure operational efficiency
CONSOLIDATED BANK GHANA LIMITEDAccra, Ghana
BRANCH OPERATIONS OFFICER
08.2018 - 08.2023
Job overview
- Balanced daily cash and ATM, immediately documenting inaccuracies.
- Ensured accurate record-keeping by implementing robust documentation systems for financial transactions and customer interactions alike.
- Resolved escalated issues promptly, demonstrating strong problem-solving skills while maintaining professionalism at all times.
- Ensured appropriate commissions are duly applied on customer’s transactions,
THE BEIGE BANKAccra, Ghana
OPERATIONS TEAM LEADER
10.2017 - 08.2018
Job overview
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
- Ensured there was no fraud at the branch.
- Ensured there was no operational failure at the branch.
- Conducted and submitted monthly spot check report on all operational staff.
- Ensured that all suspense accounts was cleared without any outstanding balance on any suspense general ledger.
- Lead and supervise 30 operations staff at branch.
GLOBAL ACCESS SAVINGS AND LOANS COMPANY LIMITEDAccra , Ghana
OPERATIONS OFFICER
03.2015 - 10.2017
Job overview
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
- Supervise team to meet deposit targets.
- Work on inwards and outwards clearing Cheques.
- Interacted well with customers to build connections and nurture relationships.
GLOBAL ACCESS SAVINGS AND LOANSAccra, Ghana
BANK TELLER
01.2005 - 03.2015
Job overview
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Handled over 50 accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
Education
ZENITH UNIVERSITY COLLEGE TRADE FAIR-ACCRATrade Fair
BBA from Human Resources Management
12.2013
TRANS AFRICAN COLLEGEAccra, Ghana
DIPLOMA from SINGLE SUBJECT IN TRAVEL AND TOURISM
09.2003
NSABA SECONDARY SCHOOL AGONA NSABAAGONA NSABA
SSSCE from General Literature
12.1998
Skills
- Good problem solving and organization skills
- Excellent interpersonal and communication skills
- Client Management
- Decision Making
- Compassionate and caring
- Attention to Detail
Languages
Twi
English
Strong Skills
Client Management
Volunteer Experience
VOLUNTEER NURSE FAYAD HOSPITAL/CLINICS, 03/2020, Current, Bathing and Grooming of patients on admission., Food preparation and feeding of patients., Assist with administering of medication., Emotional Support.
References
- Dr. Daniel Asare, Chief Executive Officer Fayad Hospital/Clinics, danielasare286@gmail.com, +233 20 511 1333
- Mr James Quaye ,Regional Manager Consolidated Bank Ghana Limited, james.quaye@cbg.com.gh, +233 244879342
Hobbies and Interests
- Sight seeing
- Reading
- Listening to music
Timeline
BRANCH OPERATIONS MANAGER
CONSOLIDATED BANK GHANA LIMITED
09.2023 - Current
BRANCH OPERATIONS OFFICER
CONSOLIDATED BANK GHANA LIMITED
08.2018 - 08.2023
OPERATIONS TEAM LEADER
THE BEIGE BANK
10.2017 - 08.2018
OPERATIONS OFFICER
GLOBAL ACCESS SAVINGS AND LOANS COMPANY LIMITED
03.2015 - 10.2017
BANK TELLER
GLOBAL ACCESS SAVINGS AND LOANS
01.2005 - 03.2015
ZENITH UNIVERSITY COLLEGE TRADE FAIR-ACCRA
BBA from Human Resources Management
TRANS AFRICAN COLLEGE
DIPLOMA from SINGLE SUBJECT IN TRAVEL AND TOURISM
NSABA SECONDARY SCHOOL AGONA NSABA
SSSCE from General Literature