Nelly Ashley
Dansoman
Summary
A dedicated IT professional with a strong ability to foster a positive and collaborative working environment. Adapts quickly to new challenges and technologies, demonstrating a keen ability to learn and implement solutions efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Scancom Limtied (MTN)
2023.11 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teaching Assistant
Wisconsin International University College
2021.06 - Current
- Assisted with managing classroom activities and maintaining a positive learning environment
Public Health Assistant
Mamprobi Poly Clinic
2018.03 - 2018.07
- Prepared and organized documents, maintained records, and tracked information
- Assisted with the distribution of mosquito nets
- Helped with administering vaccines during mass vaccination drivers
Education
Certificate - Software Engineering
Information Processing And Management Consultancy
Accra Ghana 05.2017
Bachelor Of Science In Information Technology - Information Technology
Wisconsin International University College
Accra, Ghana05.2023
High School Certificate - General Arts
Methodist Girls Senior High
Ghana06.2016
Skills
- Proficient in typing
- Strong communication skills
- Ability to work with tolerance and friendliness
- Open-minded approach to tasks and challenges
- Excellent written and verbal communication skills
Certification
- Degree Certification 2023
- 2 Coursera Certificates Science and well being and public relations
Volunteer Experience
Health Club Keepfit Volunteer, Dansoman, Accra, Ghana, 09/2019, Health Purposes
Languages
English
Advanced (C1)
Ga
Beginner (A1)
Twi
Beginner (A1)
Timeline
Customer Service Representative
Scancom Limtied (MTN)
2023.11 - Current
Teaching Assistant
Wisconsin International University College
2021.06 - Current
Public Health Assistant
Mamprobi Poly Clinic
2018.03 - 2018.07
Certificate - Software Engineering
Information Processing And Management Consultancy
Bachelor Of Science In Information Technology - Information Technology
Wisconsin International University College
High School Certificate - General Arts
Methodist Girls Senior High
- Degree Certification 2023
- 2 Coursera Certificates Science and well being and public relations
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