Andy Mintah Yiadom
TAKORADI
Summary
Experienced branch manager with a proven track record of enhancing operational efficiency, driving growth, and fostering team collaboration. Recognized for adaptability to changing needs and effective problem-solving skills. Demonstrated expertise in strategic planning, customer service, and financial oversight. A reliable leader focused on achieving results and empowering teams to excel.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Manager
Unique Insurance Co. Ltd
03.2022 - Current
- Maintained friendly and professional customer interactions
- Assessed employee performance and developed improvement plans
- Engaged employees in business processes with positive motivational techniques
- Complied with regulatory guidelines and requirements
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
- Resolved various issues impacting sales management and business operations
- Consulted customers to boost product sales and services
- Generated financial and operational reports to assist management with business strategy
- Implemented service improvements to enhance sales cycle
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Completed filings and upheld strict compliance with regulatory agencies and supervisors
- Boosted sales and customer loyalty through incentive programs
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Forecasted trends and recommended improvements based on financial risk analyses
- Complied with established internal controls and policies
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Prepared internal and regulatory financial, sales and production reports,
- Analyzed business processes to identify cost savings and operational efficiencies
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
AGENCY COORDINATOR
UNIQUE INSURANCE COMPANY LIMITED
01.2020 - 01.2021
- Manages 154 agents of the company
- Supervises activities of all 154 agents nationwide
- Scrutinize all applications for agency work and ensure that the right individuals are registered
- Ensure in-service training is organized for all new agents
- Ensures that agents participate in all GIC training programs
- Liaise with regulator to communicate all directions, rules, and information to agents
- Ensure that all company agents go by the regulator's working code of ethics
- Ensures that all agents are registered with the regulator (NIC)
- Monitors and audits value books given to agents
- Prepares and submits weekly, monthly, and annual sales reports.
- Defined clear targets and objectives and communicated to other team members
- Recruited, interviewed, and hired agents and implemented a mentoring program to promote positive feedback and engagement
- Cultivated positive rapport with fellow employees to boost company morale and promote agent retention
- Established performance goals for agents and subordinates and provided feedback on methods for reaching those milestones
IN CHARGE OF CHANNEL DISTRIBUTION
UNIQUE INSURANCE COMPANY LIMITED
01.2018 - 01.2019
- Manages 30 agents of Head Office Branch
- Supervises activities of all 154 agents nationwide
- Engage in sales pitches
- Monitors and audits value books given to all 30 agents to ensure proper accounting.
- Prepares and submits weekly, monthly, and annual sales reports.
BRANCH MANAGER
BEIGE ASSURE LTD
01.2016 - 01.2018
- Recruited, trained, and retained sales agents
- Created market leads for agents
- Supervised agents’ activities
- Handled customers’ complaints with urgency
- Ensured staff of branch adhered to code of ethics and rules
- Assisted in monitoring and auditing branch's informal sector
- Prepared and submitted periodic sales reports
- Assessed agents' and subordinates' performance and developed improvement plans
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
BRANCH MANAGER
UNIQUE LIFE ASSURANCE CO LTD
01.2013 - 01.2016
- Recruited, trained and supervised the agents for both branches
- Created market leads for agents in both branches
- Set and monitored team sales goals
- Facilitated Professional Development of Team
- Set operational visions and directions for both branches to meet it sets target
- Trained, motivated and developed team members
- Handled customers’ complaints with urgency
- Monitored and audited the informal department for both branches
- Ensured the staff of the branch adhered to company code of ethics and rules
INFORMAL CORDINATOR
Unique Life Assurance Company
01.2012 - 01.2013
- Recruit, train, and mentor new agents
- Prepared and submitted periodic unit sales reports to the branch manager
- Booked appointments and handled presentations
- Bank daily collections from sales
- Devised strategies to achieve unit target
- Completed bi-weekly agent commission preparation
SALES AGENT (TEAM LEADER)
Unique Life Assurance Company
01.2009 - 01.2012
- Mentored new team members
- Booked and handled sales presentations
- Set individual targets and assist them in achieving them
- Re-trained new sales executives
- Vet group registered forms for submissions
- Prepare and submit periodic sales reports to branch manager.
- Plan strategies to meet team as well as branch set target
- Increased sales and customer satisfaction through personalized servicing
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Explained features and advantages of life insurance products or services to promote sales
- Identified new targets, developed new business opportunities, and presented product lines to customers
- Spoke to customers in native language to increase loyalty and establish relationships
- Trained and mentored new sales representatives
- Managed customer accounts to secure customer satisfaction and repeat business
- Developed and implemented sales strategies to increase profits
- Used customer insights to develop innovative sales strategies to increase sales
- Developed and maintained comprehensive understanding of products, services, and competitors to enhance sales presentations
Education
Master of Science - Procurement And Supply Chain Management
Ghana Communication And Technology University
Accra, Ghana05-2025
Bachelor of Science - Procurement And Supply
Ghana Communication Technology University
11.2022
ADVANCE DIPLOMA - OCCUPATIONAL HEALTH AND SAFETY
IMPERIAL COLLEGE OF MINES AND SAFETY
05.2024
Advanced Diploma - Purchasing And Supply
INSTITUTE OF COMMERCIAL MANAGEMENT
United Kingdom09.2018
DIPLOMA - PURCHASING AND SUPPLY
INSTITUTE OF COMMERCIAL MANAGEMENT
09.2018
High School Diploma -
Dompoase Secondary School
06.2005
Skills
- Branch Operations Management
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and Mentoring
- Strong team-builder
- Verbal/written communication
- Business development expertise
- Product Training
- Proficient in MS Office
- Strategic Planning
- Customer Service
Accomplishments
- Increased the agency force by 35%
- Increased premium growth by 125% as at midyear 2021
- Exceeded my yearly production target 13%
- Was awarded a silver medal as the second best marketer of the year 2021
- Increased the agency force by 20%
- Increased premium growth by 35% as at midyear 2019.
- Trained and mentored a novice agent to become the best sales agent in 2017 in just eight months.
- Trained and mentored an agent within a year to become an acting Sales Manager for Tarkwa branch.
- I single handedly established a branch and became one of the top premium generator branches in just a year
- I was nominated as the best sales manager for the year 2016.
- As a sales executive from 2009-2011, I always exceeded my premium target by 30%.
- As a team leader, I successfully negotiated a business deal with Prime Wood Ltd for their staff insurance. This deal earned us a premium of GHC 50,000.00 monthly.
- As a team leader for the branch, we exceeded our target for eight consecutive months.
JOB ROLE: IN CHARGE OF THE COMPANY AGENCY MANAGEMENT
JOB ROLE: IN CHARGE OF CHANNEL DISTRIBUTION
BEIGE ASSURE LTD (2016 -2018)
JOB ROLE: BRANCH MANAGER-TARKWA
UNIQUE LIFE ASSURANCE CO LTD
YEAR: (2013-2016)
JOB ROLE: BRANCH MANAGER (TAKORADI WITH SUPERVISORY JURIDICTION OVER TARKWA)
YEAR: 2009-2012
JOB ROLE: SALES AGENT (TEAM LEADER)
Certification
- BSc Procurement and Logistics
- Advance Diploma in Purchasing and Supply
- Diploma in Purchasing and Supply
- WAEC Certificate
- CERTIFICATE OF PARTICIPATION ( Capacity Building Training for Insurance Agents)- BY G.I.C
- CERTIFICA TEOF P ARTICIPATION (THEIMPACTOFCOVID-19ONTHEINSURANCEINDUSTRY-CHALLENGESFACINGTHEMARKETERS WORKSHOP held on 16th- 18th February,2022) BY G.I.C
- CERTIFICA TEOF P ARTICIPATION (For the successful participation in the international project WAB - Working across Borders for KONE.)
Affiliations
- Chartered institute of supply chain management
Awards
1. Best Marketing Staff (2021)- Unique Insurance Co.Ltd
2. Best Male Graduating Student- Imperial College of Mines and Safety
3. Best Contributing Student-Imperial College of Mines and Safety
Timeline
Branch Manager
Unique Insurance Co. Ltd
03.2022 - Current
AGENCY COORDINATOR
UNIQUE INSURANCE COMPANY LIMITED
01.2020 - 01.2021
IN CHARGE OF CHANNEL DISTRIBUTION
UNIQUE INSURANCE COMPANY LIMITED
01.2018 - 01.2019
BRANCH MANAGER
BEIGE ASSURE LTD
01.2016 - 01.2018
BRANCH MANAGER
UNIQUE LIFE ASSURANCE CO LTD
01.2013 - 01.2016
INFORMAL CORDINATOR
Unique Life Assurance Company
01.2012 - 01.2013
SALES AGENT (TEAM LEADER)
Unique Life Assurance Company
01.2009 - 01.2012
Bachelor of Science - Procurement And Supply
Ghana Communication Technology University
ADVANCE DIPLOMA - OCCUPATIONAL HEALTH AND SAFETY
IMPERIAL COLLEGE OF MINES AND SAFETY
DIPLOMA - PURCHASING AND SUPPLY
INSTITUTE OF COMMERCIAL MANAGEMENT
High School Diploma -
Dompoase Secondary School
- BSc Procurement and Logistics
- Advance Diploma in Purchasing and Supply
- Diploma in Purchasing and Supply
- WAEC Certificate
- CERTIFICATE OF PARTICIPATION ( Capacity Building Training for Insurance Agents)- BY G.I.C
- CERTIFICA TEOF P ARTICIPATION (THEIMPACTOFCOVID-19ONTHEINSURANCEINDUSTRY-CHALLENGESFACINGTHEMARKETERS WORKSHOP held on 16th- 18th February,2022) BY G.I.C
- CERTIFICA TEOF P ARTICIPATION (For the successful participation in the international project WAB - Working across Borders for KONE.)
Master of Science - Procurement And Supply Chain Management
Ghana Communication And Technology University
Advanced Diploma - Purchasing And Supply
INSTITUTE OF COMMERCIAL MANAGEMENT
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