I have over 20 years of experience, including 12+ years in the Cocoa Industry, specializing in Project and Programme Management. Proven ability to coordinate diverse teams and optimize resource utilization. Skilled in cocoa sustainability program management and sustainable supply chain strategies, complemented by strong selling, presentation, and customer relationship management skills. Committed to fostering teamwork while driving results-oriented initiatives
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Operations Director
Complete Farmer Ltd.
Accra, GREATER ACCRA
03.2024 - 11.2024
Operational Strategy: Develop and execute comprehensive operational strategies aligned with organizational goals to drive efficiency and growth
Process Optimization: Continuously assess and improve operational processes to enhance productivity, reduce costs, and streamline workflows
Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure seamless coordination and alignment of operational activities
Budget and Resource Management: Manage budgets, resources, and assets effectively to maximize operational performance while maintaining cost control
Quality Control and Compliance: Implement and monitor quality control measures and ensure adherence to industry regulations and best practices
Performance Monitoring and Reporting: Establish key performance indicators (KPI’s), monitor operational performance, and provide regular reports and insights to the executive team
Team Leadership and Development: Lead, mentor, and develop a high-performing operations team, fostering a culture of continuous improvement and professional growth
Risk Management: Identify, assess, and mitigate operational risks to safeguard business continuity and resilience
Operational Excellence: Drive a culture of operational excellence, focusing on continuous improvement and innovative solutions
Operations Manager
Cocoa Abrabopa Association
Kumasi
01.2019 - 02.2024
Coordination of all the Extension Services and the on-field Cocoa Certification activities of the organization with Traceability being a key component
Supervision of activities of all Project Managers, the Port Manager, and the Transport & Logistics Officer
Coordination of farmers’ activities as well as Community Relationship activities
Coordination of Input Acquisition from appropriate Agrochemicals and Fertilizers Suppliers, and their Distribution, Input Credit Recoveries
Management of the collaboration between CAA and License Buying Companies in the purchases of CAA’s members’ cocoa beans
Management of correspondences with Ghana Cocoa Board, Government, and Customer specifications and cocoa beans’ volumes achievement communications
Inculcation of management, leadership, planning, organizational, and administrative skills in the Project Managers, the Port Manager, the Transport Officer, and other Administrative Staff to ensure a positive reflection in their performance
Contributed enormously to the successes of CAA in the Annual External Rainforest Alliance Certification Audits undertaken during the years of playing the role of Operation Managers
Together with the I.T
Manager facilitated the adoption of a ERP system in the activities of CAA
Presentation of Weekly, Monthly, Quarterly, and Annual Reports to the Chief Finance and Operations Manager
Extension Manager
Cocoa Abrabopa Association
Kumasi
02.2017 - 12.2018
Coordination of all the Extension Services of the organization
Supervision of all activities of the Regional Managers and Technical Officers
Coordination of farmers’ activities, Credit Recoveries, and Community Relationship activities
Inculcation of management, leadership, planning, organizational, and administrative skill in the Certification Manager, Regional Managers and the Technical Officers to ensure a positive reflection in their performance
Contributed enormously to the successes of CAA in the Annual External Rainforest Alliance Certification Audits undertaken during the years of playing the role of Extension Managers
Presentation of Weekly, Monthly, Quarterly, and Annual Reports to the Chief Operations Officer
District Technical Officer
Cocoa Health & Extension Division – Ghana Cocoa Board
Boinso
03.2015 - 03.2016
Coordination of all the activities of the Division within the District
I chaired and controlled the activities of the Productivity Enhancement Projects within the district through provision of Agrochemicals, Fertilizers, rehabilitation of old aged cocoa farms, etc
Coordinated the education and encouragement of farmers to use the appropriate Agrochemicals and Fertilizers for their cocoa production
Sensitization of cocoa farmers on the operational activities of the Division
Presentation of monthly, quarterly, and annual reports to the Executive Director through the Regional Manager on set dates
I did the grounds work for the establishment of the Boinso Cocoa District
I chaired the District Task Force for the CODAPEC/Hi-Tech operations and therefore, coordinated all its activities for the period
I facilitated the formation of one hundred and ninety-three (193) Youth into Cocoa Farming Associations - with membership of five thousand seven hundred and seventy-five (5,775) – within the district to enhance cocoa production in the country
District Extension Officer
Cocoa Health & Extension Division - Ghana Cocoa Board
Enchi
01.2013 - 02.2015
Coordination of all the activities of the Cocoa Extension Services provision in the District
Coordinated all Productivity Enhancement Projects within the district through provision of Agrochemicals, Fertilizers, rehabilitation of old aged cocoa farms, etc
Educated and encouraged farmers to use the appropriate Agrochemicals and Fertilizers
Facilitation in the formation of Farmer Groups in communities within the District to rise to the state of Co-operatives
Presentation of monthly, quarterly, and annual reports to the Regional Manager on set dates through the District Technical Officer
I facilitated the formation of 248 Farmer Groups to be taken through the Farmer Business School trainings
I facilitated the formation of a Cooperative Union by the various Farmer Groups in the District
District Rehabilitation Coordinator (CONTRACT)
CSSVD Control Unit - Ghana Cocoa Board
Bawdua
05.2011 - 01.2013
Coordination of all the field activities of the Cocoa Rehabilitation Scheme in the Cocoa District
Sensitization of cocoa farmers on the operational activities of the Cocoa Rehabilitation Scheme and its benefits
Presentation of monthly, quarterly, and annual reports to the Regional Manager on set dates through the District Technical Officer
I got selected and joined the Regional Rehabilitation Coordinator to visit all the Cocoa District Offices within the Eastern Region to train the Rehabilitation Labourer on the proper and efficient use of the Standard Pruners
I helped to improve on the Rehabilitation Scheme’s activities of the district very significantly, thereby meeting the monthly, quarterly, and annual targets set for the district
Senior Sales & Marketing Executive
Frontiers Group
Accra
02.2009 - 04.2011
Selling the company’s products to our clients (companies & institutions), and prospecting for new clients
Managing our relationship with a category of our clients through good customer service
Ensuring prompt delivery of clients’ works by liaising with Client Service, and all other necessary departments
Scheduling of National Competitive Tenders necessary for the company to partake
Coordinated the printing of 800,000 pieces of the 2010 Population and Housing Census Questionnaires printed by my employer
Lead Generator
Barclays Bank of Ghana Ltd.
Kumasi
09.2007 - 12.2008
Selling of the bank’s products to both customers, and prospective ones
Serving as a customer advisor for both my clients and prospective clients
I was still the top performer as of my time of leaving the job, for Ashanti Region, as far as the sale of assets was concerned – my highest performance has been 736%
I was one of the top ten performers (i.e
Lead Generators) in Barclays Bank of Ghana Ltd
I signed on three big companies, namely: NATIONAL HEALTH INSURANCE SCHEMES (Greater Accra Region, and Western Region), and JOHN BITAR & CO
LTD
(a wood processing company), for the Scheme Loan facility of Barclays Bank of Ghana Ltd
For all their permanent staffs
I, also, jointly signed on NATIONAL HEALTH INSURANCE SCHEMES (Upper West Region, & Volta Region) with a team mate and a colleague in our sales centre for the loan facility
I contributed in opening 3,173 salary accounts and 749 other account types for Barclays Bank
Assistant Farm Manager
Mfum Farms Ltd.
Kumasi
07.2005 - 08.2007
Ensuring adequate use of available resources to give higher egg production, and also, the availability, adequacy, and quality of various feed ingredients and mashes
Leading the sales team in ensuring ready market for table eggs, and life birds during both peak and off peak sales periods
Presenting weekly reports on production and sales
Personal Assistant to the Managing Director, and Secretary to management
I recorded the highest egg production ever (1,462 crates, i.e
94% production)
I developed an MS Excel-based software for records keeping
Teaching and Research Assistant (NATIONAL SERVICE)
University of Cape Coast
07.2003 - 08.2004
Assisting in the teaching and research works at the department
Assisting final year students in their research works
Education
Associate of Applied Science - Project Management Professional (7th Edition of PMBOK)
Knowledge Tree International (PMI)
Accra, Ghana
03.2024 - 04.2024
Associate of Applied Science - Project Management Professional (4th Edition of PMBOK)
Knowledge Tree International (PMI)
Accra, Ghana
05.2010 - 05.2010
Bachelor of Science - Agricultural Science
University of Cape Coast
Cape Coast, Ghana
11.1999 - 06.2003
High School Diploma -
Opoku Ware School
Kumasi, Ghana
01.1995 - 12.1997
Skills
Team Leadership Skills
Staff training and development
Standard Operating Procedures
Operational excellence
Strategic Management
Organizational skills
Change management processes
Continuous improvement
Organizational Growth Strategies
Total quality management
Continuous improvement
Key performance indicators
Team development and management
Dynamic Presentation Skills
Good interpersonal and communication skills
Team player
Customer Relationship Management Skills
Analytical and problem-solving skills
Result-oriented
Self-motivated
Initiative and drive
Negotiation skills
Cross-functional collaboration
Budget and Resource Management
Computer literate proficient in MS Office Suite (Word, Excel, PowerPoint), some ERP and other software
Driving experience for 27 years with a valid driver's license
References
Dr. William Mensah, former Deputy Chief Executive, Finance & Administration – Ghana Cocoa Board, P. O. Box KD 40, Accra, Ghana, +233-24-4313835, williemehns@gmail.com, williemehns@icloud.com
George Oppong, Deputy Director - Human Resource, Ghana Cocoa Board, Accra, Ghana, +233 – 27 – 722 – 2111, +233 – 24 – 437 – 6061, asticious2001@yahoo.com
Hobbies and Interests
Computing
Surfing the Internet
Music
Reading
Football (playing & watching)
Publications
Sam-Amoah, L.K. & Obosu, A.R., Irrigation Water Requirements of Tomato and Maize in Akumadan – A Simple Analysis by Computer Spreadsheet, 2nd International Conference of the West African Society of Agricultural Engineering (WASAE), Kumasi, Ghana, 09/20/04 - 09/24/04
Personal Information
Date of Birth: 09/19/79 Phone Number: (+233) 0244767864
Certification
Certified Operations Director, Complete Farmer - May 8th 2025
Timeline
Associate of Applied Science - Project Management Professional (7th Edition of PMBOK)
Knowledge Tree International (PMI)
03.2024 - 04.2024
Operations Director
Complete Farmer Ltd.
03.2024 - 11.2024
Operations Manager
Cocoa Abrabopa Association
01.2019 - 02.2024
Extension Manager
Cocoa Abrabopa Association
02.2017 - 12.2018
District Technical Officer
Cocoa Health & Extension Division – Ghana Cocoa Board
03.2015 - 03.2016
District Extension Officer
Cocoa Health & Extension Division - Ghana Cocoa Board
01.2013 - 02.2015
District Rehabilitation Coordinator (CONTRACT)
CSSVD Control Unit - Ghana Cocoa Board
05.2011 - 01.2013
Associate of Applied Science - Project Management Professional (4th Edition of PMBOK)
Knowledge Tree International (PMI)
05.2010 - 05.2010
Senior Sales & Marketing Executive
Frontiers Group
02.2009 - 04.2011
Lead Generator
Barclays Bank of Ghana Ltd.
09.2007 - 12.2008
Assistant Farm Manager
Mfum Farms Ltd.
07.2005 - 08.2007
Teaching and Research Assistant (NATIONAL SERVICE)