Summary
Overview
Work History
Education
Skills
Timeline
Quote
Work Availability
Additional Information
Listing to music
Listing to music
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Andrew Adjei

TEMA

Summary

Community 14 Sakumono, Tema, Ghana PROFESSIONAL SUMMARY Andrew Opoku Adjei, A graduate with a Diploma in Accounting & Finance in Business Management from Cambridge International College. I have in-depth knowledge of Financial Service Management, with which was given the opportunity to work as a cashier with the Abibiman Foundation and West Palm Investment. I have obtained a Certificate in Hardware and Network Engineering from (NIIT) National Institute of Information Technology, in view of this I have broad practical experience when it comes to computer networking. An independent-minded individual with strong leadership skills, approachable, self-motivated, innovative, pleasant, and people-oriented. Diligent in achieving goals and targets, and willing to be judged on results. I have excellent communications skills which have enabled me to build strong relationships with customers, colleagues, and external supplies I have previously managed a number of projects to a successful outcome at Abibiman Foundation, and I also have the ability to train and supervise and motivate other team members. With my strategic mindset, I’m able to inspire and motivate other colleagues when they look downhearted, holding on to integrity as my key principle, in view of this I have held a lot of leadership roles from secondary school to present times. Problem-solving. Solving conflict and bringing situations under control is one of my strengths, I know every job has its own challenges and problems, due to this I have also learned to think outside the box by creating a solution to resolve whatever the issue may be. Communication, One major key of teamwork is communication, no matter the race, tribe, and position good communication is not left out on my path, that is both written and verbal communication. Accounting and Bookkeeping. With my accounting knowledge, basic abilities such as invoicing, payment collection, and account reconciliation are my delight. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience
1
1
Certificate

Work History

Branch Manager

Multichoice Ghana Limited
10.2022 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.

Customer Service Executive

DSTV
05.2014 - Current
  • Showcase all products such as hardware, content, and promotions that are on both DSTV and
  • GOTV to customers, creating awareness and interest at the same time boosting sales
  • Suggesting new products to customers who are requesting service cancellation, reducing retention rate by 5% monthly
  • Resolved customer service issues using strong Interpersonal skills and conflict resolution techniques
  • Generate sales and inventory reports in excel with data from a variety of sources, maintaining a 100% accuracy rate on daily and monthly bases
  • Creating new processes and systems for increasing customer service satisfaction
  • Inform customers on billing procedures, process payments, and provide assistance to set up payment options
  • Liaised with Customers, Management, and Sales team to better understand customer needs and recommend appropriate solutions maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
  • Calling and responding to customers' calls to assist them with technical errors and offering customers self-service tips.
  • Employed comprehensive benchmarks to establish and monitor customer service standards

Project Coordinator

Abibimann Foundation
03.2010 - 08.2012
  • World Bank and Abibiman Foundation
  • TEMA Norms & Social Behavior Research exercise was conducted by the world bank in collaboration with an NGO in Ghana by the name Abibiman Foundation
  • The research was done among Ga’s one of the tribes in the capital city, we were able to cover about 70% of the population, below are the areas on which the exercise was based
  • The Lifestyle in Ghana
  • Our Ghanaian culture mainly emphasizes good treatment of visitors, hospitality, unity, and good manners and this makes it stand out as a country
  • Traditional customs like polygamy are still practiced though they are dwindling
  • How do Ghanaians express their Culture?
  • Ghanaians are able to express their culture through marriage, dressing, music, festivals, religion, occupation, etc
  • Here, the “enstoolment” and “enskinment ”processes of the various ethnic groups differ
  • What is a traditional marriage in Ghana?
  • Usually, this includes a religious ceremony and a civic registration ceremony commonly known as a wedding
  • Generally, marriage in Ghana is recognized as a union between a man and a woman with the knowledge of both families of the bride and the groom
  • HIV/ AIDS Awareness Campaign
  • Seminars were held in various schools to educate the students as to how they can protect themselves and also put together some preventive measures
  • Some students were trained as
  • HIV/AIDS ambassadors within their communities by so doing they can also send the message to communities
  • Girl Child Education
  • I conducted a workshop for parents within the rural areas just to educate them about the importance of education to the girl child they were of the opinion that the girl child will grow and will finally get married, and afterward, all she will be left with is to perform her marital duties as a wife and nothing more. At the end of the workshop, they gain understanding and were now of the view that education has no gender limitations
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
  • Tracked hours and expenses to keep aproject on task and within budgetary parameters
  • Prepared meeting agendas and minutes for distribution and record-keeping

Warehouse Manager and Fuel Attendant

Fine Print
08.2007 - 11.2009
  • Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
  • Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Built a motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Fuel all the vehicles in the factory after a request has been made and approved by the Factory Manager.
  • Generate monthly reports of the quantum of fuel supplied throughout the month with accuracy.

Education

Honours Diploma in Network Engineering - Network Engineering

NIIT OpenLab Ghana
Tema, Ghana
04.2022

International Diploma - Financial Accounting, BusinessManagement

Cambridge International College UK
Tema, Accra
10.2012

West Africa Examination Certificate - Automotive Mechanics

Zames Secondary-Technical School
Bolga Ghana
06.2001

Skills

  • Attention to Details
  • Businesses can or may run at a loss when employees do not pay attention to details, This could result in damage to tools, materials, hardware, and even software when it is misapplied
  • Understanding Customer Needs
  • Handling Customer Complaints
  • Team Building
  • Honesty and Integrity
  • Courteous with a Strong Service Mindset
  • Upselling Products and Services
  • Payment management
  • Presentation skills
  • Assembly And Packaging
  • Ability To Work Independently
  • Sanitation Procedures

Timeline

Branch Manager

Multichoice Ghana Limited
10.2022 - Current

Customer Service Executive

DSTV
05.2014 - Current

Project Coordinator

Abibimann Foundation
03.2010 - 08.2012

Warehouse Manager and Fuel Attendant

Fine Print
08.2007 - 11.2009

Honours Diploma in Network Engineering - Network Engineering

NIIT OpenLab Ghana

International Diploma - Financial Accounting, BusinessManagement

Cambridge International College UK

West Africa Examination Certificate - Automotive Mechanics

Zames Secondary-Technical School

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

  • I was also given Long Service Award in the year 2022 Certificate in Hardware & Networking Engineering International Diploma, Cambridge International College, 2012 Certificate in Research work on Norms & Social Behaviours of Ghanaians in Greater Accra by World Bank & Abibimman Foundation, 2010. Certificate in Aluminium fabrication 2010 Certificate in Leadership training from Foundation Level to Advance Level Four, Church of Pentecost Tema,2021.
  • Due to my commitment and punctuality to work /duty I have serve in many leadership roles, in school, work and Church

I severed as a school Chaplain for one year and a scripture union president for two years,

I have also severed as the youth leader for three years in the Church of Pentecost Tema, Ghana

In the same Church of Pentecost Tema community one, i still severed as the District Chaplaincy Chairman and assistant men's ministry leader.

Currently I'm an Elder of the Church.

Listing to music

I love to listen, most especially gospel music which revive me

every individual has something that keeps him /her strong anytime he /she feels down-hearted

with me I love to listen to cool musics such as Gospel music, highlife and country music and also love to watch people dancing to nice tuns

Listing to music

I love to listen, most especially gospel music which revive me

every individual has something that keeps him /her strong anytime he /she feels down-hearted

with me I love to listen to cool musics such as Gospel music, highlife and country music and also love to watch people dancing to nice tuns

Andrew Adjei