Andrew Bosumtwi Sam
Accra
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
16
16
years of professional experience
Work History
Ground Handling/Operations Manager, Customer Experience
AIRWAYS PROTOCOL AVIATION LTD
Accra
04.2015 - Current
- Company Overview: www.airwaysprotocols.com
- Ensure that all ground operation procedures meet company, and international standards
- Control all ramp activities and ensure prompt ramp services are delivered
- Maintained key performance indicators and acceptable performance levels to support assigned customer base
- Analyzing operational and meteorological conditions to evaluate and determine the safest and most efficient minimum fuel requirement
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Identified and resolved unauthorized, unsafe or ineffective practices
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue
- Reduced regulatory risks by acquiring documents, certificates, clearances and approvals from appropriate agencies
- Www.airwaysprotocols.com
Flight Operations officer
FLY STARBOW
Tamale
06.2015 - 12.2015
- Maintained flight logs on incoming and outgoing flights and individual flights
- Adhered to safety procedures when managing logistics for pilot and ground crew
- Providing the pilot with advised route for an individual flight and Reviewing aircraft weight, fuel load and cargo load
- Transmitted flight plans and arrival reports to flight and air traffic control centers
- Assessing weather reports and informing the pilot of any hazardous material or substance capable of posing an unreasonable risk to health, safety of the aircraft
- Posted and interpreted weather reports and decoded sequence reports
Flight Operation & Dispatch Officer
ANTRAK AIR GH LTD
Tamale
12.2010 - 04.2015
- Authorizing, regulating, controlling and terminates aircraft flights in accordance with company and governmental regulations to ensure safety
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights
- Assessing weather report from local weather allocate alternate airfield and informing pilot accordingly
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader
- Adhered to safety procedures when managing logistics for pilot and ground crew
- Reporting to air traffic control and airport staff about departure, providing reports on aircraft status and predicted arrival times
- Conducted departure and arrival briefings
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets
Head of IT and Children Support
PONG-TAMALE VOCATIONAL SCH/ Department of Social Warefare
Tamale
11.2009 - 10.2010
- IT department operations and training oversight Network and system performance management
- Troubleshooting and security patching Providing emotional support and guidance to children
- Assisting with daily activities and care Collaborating with other staff members to ensure the wellbeing of children Possibly assisting with educational or recreational activities
Education
Dispatch Recurrent Training - Aeronautics, Flight Planning & documentation, Aviation weather, Ramp Safety, Aircraft Performance
Antrak air training center
06.2014
Dangerous Goods Upgrade - Identify dangerous goods permitted for transport, Pack, mark and label dangerous goods, Shippers Declaration, Dangerous goods classes & divisions, Radioactive Materials
Antrak air training center
06.2013
Ground Handling Training - Aircraft weight & balance, Passenger Ground Service, Ground Operations Safety Compliance
Antrak air training center
12.2012
Customer Care Training - Improved Standard of Customer Service, Verbal & Non Verbal Communication Skills, Managing stress & customer contact Techniques
Antrak air training center
06.2012
Comprehensive Load Control -
Antrak air training center
10.2011
Basic Flight Operations & Dispatchers Course - Aerodynamics ( Principles of Flight), Basic Flight Operation, Aircraft Air Traffic control, controllers & airspace systems, Meteorology (Aviation Weather), Navigation Equipment, Charts ( IFR & VFR ) & Operational control, Aircraft Performance & Minimum Equipment List, GCAA Regulations/Air Law, Navigation
Antrak air training center
10.2011
Computer Hardware Engineering - Diagnose and troubleshoot, Basics of Hardware, Basic Computer Architecture, Computer Instructions, Memory Type Selection, Disk Drives, NTFS, Pipelining, Communication Buses & Bridges, Processor Specifications
Siwot Institute of Business and Advanced Technology
11.2006
Senior Secondary School Certification Examination -
Tema Secondary School
Tema01.2005
Skills
- Operating Procedures and Policies
- Administrative Management
- Problem Anticipation and Resolution
- Accurate Recordkeeping
- Communications Strategies
- Ground operations management
- Safety regulations compliance
- Ramp service coordination
- Customer experience enhancement
- Weather assessment
- Team collaboration
- Business strategy development
- Emergency response
- Business development
- Operational efficiency
- Startup turnaround strategies
- Problem-solving
- MS office
- Customer relationship management
- Microsoft office suite expert
- Business planning
- Revenue generation
- Data management
- Team leadership
- Basic first aid and emergency responseEmotional support and guidance
- Daily care and activity planning
- Child development knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased company savings by 60% through corporate consensus-building and cross-functional geographical team coordination and development.
- Reduced lost workdays and recordable incidents to 3 by implementing a safety awareness program.
- Reduced operational expenses by 40% by streamlining branch operations.
- Provided Emotional support and guidance to children
- Assisted with daily activities and care
References
- Isaac Anakwa Asante, Managing Director, Airways Protocols Aviation Ltd, airwaysprotocols@gmail.com, +233244686327, +233276740280
- Catherine Barker, 2158 Mapes Ave, Bronx, NY, maameakete@yahoo.com, +1 917 9693767
Additional Information - Online Certifications
- Small Unmanned Aircraft Systems (sUAS). At Embry Riddle Aeronautical University
- Pilot Pre Certification Course. At Federal Aviation Administration
- Aviation Weather Data. At Federal Aviation Administration
- Pause For Safety (Core Course 2015). At Federal Aviation Administration
- Basic Aircraft Systems. At Federal Aviation Administration
Website Portfolio Profiles
- LinkedIn, http://www.linkedin.com/in/andrew-bosumtwi-sam-2a591757
- Website, www.airwaysprotocols.com
Languages
English
Proficient
C2
French
Beginner
A1
Timeline
Flight Operations officer
FLY STARBOW
06.2015 - 12.2015
Ground Handling/Operations Manager, Customer Experience
AIRWAYS PROTOCOL AVIATION LTD
04.2015 - Current
Flight Operation & Dispatch Officer
ANTRAK AIR GH LTD
12.2010 - 04.2015
Head of IT and Children Support
PONG-TAMALE VOCATIONAL SCH/ Department of Social Warefare
11.2009 - 10.2010
Dispatch Recurrent Training - Aeronautics, Flight Planning & documentation, Aviation weather, Ramp Safety, Aircraft Performance
Antrak air training center
Dangerous Goods Upgrade - Identify dangerous goods permitted for transport, Pack, mark and label dangerous goods, Shippers Declaration, Dangerous goods classes & divisions, Radioactive Materials
Antrak air training center
Ground Handling Training - Aircraft weight & balance, Passenger Ground Service, Ground Operations Safety Compliance
Antrak air training center
Customer Care Training - Improved Standard of Customer Service, Verbal & Non Verbal Communication Skills, Managing stress & customer contact Techniques
Antrak air training center
Comprehensive Load Control -
Antrak air training center
Basic Flight Operations & Dispatchers Course - Aerodynamics ( Principles of Flight), Basic Flight Operation, Aircraft Air Traffic control, controllers & airspace systems, Meteorology (Aviation Weather), Navigation Equipment, Charts ( IFR & VFR ) & Operational control, Aircraft Performance & Minimum Equipment List, GCAA Regulations/Air Law, Navigation
Antrak air training center
Computer Hardware Engineering - Diagnose and troubleshoot, Basics of Hardware, Basic Computer Architecture, Computer Instructions, Memory Type Selection, Disk Drives, NTFS, Pipelining, Communication Buses & Bridges, Processor Specifications
Siwot Institute of Business and Advanced Technology
Senior Secondary School Certification Examination -
Tema Secondary School