Andrea Lisa Baiden
Madina
Summary
Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Overview
4
4
years of professional experience
Work History
Administrator
Bourbon House Cafe
EAST LEGON
01.2024 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Maintained detailed records of sales transactions and daily shift reports.
- Created new menu items based on customer feedback and industry trends.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted with kitchen preparation during peak times as needed.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Established policies for cash handling procedures to maximize security measures.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed accounts payable, accounts receivable and payroll.
Administrative Manager
Springfield Global And Investment Limited
12.2021 - 12.2022
- Streamlined hotel administration processes resulting in 20% decrease in guest complaints, improving customer satisfaction and retention.
- My customer service support has seen impeccable and outstanding heights.
- Provided Executive Support to the CEO
- Offered Travel management services to my CEO and his business associates and friends.
- Reviewed contracts and policies with the interests of the company always in mind.
- Organized meetings and conferences
- Managed all the departments, ensuring they conform to the company's regulations and policies.
- Organized training and workshop sessions for all the departments
- Prepared staff payroll.
- Liaised with the HR team in Nigeria (UT Financial Services) for policy changes and on/offboarding of staff.
- Personnel filing and actions, promotions and resignations.
- Flight booking and accommodation arrangements for the CEO and other clients.
- Prepared PowerPoint, contracts and setting up online meetings for the CEO
- Approved procurement budget and procuring office supplies.
- Disbursed of petty cash.
Administrative Assistant
Ministry Of Foreign Affairs And Regional Integration
09.2020 - 09.2021
- Worked under the technical department at the Accra International Conference Center
- Assisted in coordinating events.
- The technical director put me in charge of brainstorming ways to get the Conference Centre back to its glory days in terms of branding and marketing. My findings were forwarded to the Chief Director for further deliberations.
- Reviewed contracts/contracts and bids for events planning and maintenance and selected suitable quotes for further negotiations.
- I supervised some preparations for events such as AU Summits, UNDP's Waste Management Program, Ghana Gospel Awards, National Consultative Dialogue on Small Scale Mining, Weddings, etc.
Education
Master of Arts - Administrative Management
University of Ghana
09-2024
Bachelor of Arts - Fine Arts
Kwame Nkrumah University Of Science And Technology
Kumasi09-2020
Skills
- New Hire Onboarding
- Events Coordination
- Staff Management
- Project Coordination
- Executive Support
- Customer Service
- Travel Coordination
- Policy writing
Volunteer
Kojo Jones Foundation, Commissioning clean water at Fotobi, Accra, 11/2021
Languages
English
First Language
References
References available upon request.
Timeline
Administrator
Bourbon House Cafe
01.2024 - Current
Administrative Manager
Springfield Global And Investment Limited
12.2021 - 12.2022
Administrative Assistant
Ministry Of Foreign Affairs And Regional Integration
09.2020 - 09.2021
Master of Arts - Administrative Management
University of Ghana
Bachelor of Arts - Fine Arts
Kwame Nkrumah University Of Science And Technology
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