Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Anastasia Nkrumah

Accra

Summary

With a strong background in personal assistance, customer support, and administrative management, I bring extensive experience in optimizing daily operations and enhancing client satisfaction. My proven ability to provide efficient remote support makes me adept at multitasking, prioritizing tasks, and utilizing various digital tools for seamless operations. Goal-oriented individual focused on leveraging expertise in a remote setting to deliver high-quality virtual assistance that meets dynamic client needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Head of Operation

Phosua Detailed
01.2023 - Current
  • Implemented process improvements that increased productivity by 20%, leading to a 30% reduction in lead times and improved customer satisfaction
  • Optimized efficiency by streamlining processes, leading to a 15% improvement in customer satisfaction and a 20% reduction in errors
  • Boosted team productivity by 25% through implementation of operational best practices, resulting in streamlined processes and cost savings
  • Achieved 100% compliance with local regulations and international standards, ensuring seamless operations and avoiding costly penalties

Head of Academics

Oakcrest International School
01.2020 - 12.2022
  • Managed regulatory relationships with key agencies, such as Social Security, Ghana, ensuring compliance and fostering a positive reputation for the organization
  • Implemented a new performance evaluation system for academic staff, resulting in a 25% increase in productivity
  • Utilized strategic decision making to align staff goals with organizational objectives, leading to improved academic outcomes
  • Improved employee development by 30% through the implementation of targeted training programs, resulting in a more skilled and knowledgeable workforce

College and Career Counselor

Morgan International Community School
10.2016 - 12.2019
  • Implemented career readiness workshops, leading to a 20% increase in student job placements and internships, preparing students for successful transitions into the workforce
  • Developed and executed a comprehensive financial aid program, resulting in a 30% increase in scholarship awards and reduced financial burden for students
  • Increased college acceptance rate by 15% through personalized counseling and application support, resulting in higher student satisfaction and retention
  • Enhanced student application process, resulting in a 20% increase in completed applications and a more efficient onboarding experience for 50+ new students

Education

Virtual Assistant Program -

ALX Africa
08.2024

Post Graduate Diploma - Education

University of Education
07.2018

Bachelor of Management Studies -

University of Cape Coast
05.2014

Skills

  • Email & Calendar Management
  • Administrative Management and Support
  • Social Media Coordination
  • Campaign & Content Support
  • Client & Industry Coordination
  • Logistics management
  • Workforce planning
  • Organizational development
  • Operational excellence
  • Teamwork and collaboration
  • Organizational structuring
  • Customer service management

Certification

  • ALX Virtual Assistant certificate
  • Post Graduate Diploma in Education certificate
  • Bachelor of Management studies certificate


Languages

English
Bilingual or Proficient (C2)
Fantse
Bilingual or Proficient (C2)

Timeline

Head of Operation

Phosua Detailed
01.2023 - Current

Head of Academics

Oakcrest International School
01.2020 - 12.2022

College and Career Counselor

Morgan International Community School
10.2016 - 12.2019

Post Graduate Diploma - Education

University of Education

Bachelor of Management Studies -

University of Cape Coast

Virtual Assistant Program -

ALX Africa

Similar Profiles

CREATE PROFILE
Anastasia Nkrumah