Anastasia Gazelle Nkansah
Akim Afosu
Summary
I am a proactive, self-motivated, assertive, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Station Supervisor
Zen Petroleum Limited
07.2022
- Maintain strict control over supplies and materials through effective inventory management
- Supervise pump attendants to ensure daily operations, environmental standards and safety controls meet ZEN and customer requirements
- Ensure rigorous adherence to operational protocols
- Maintain consistently exemplary housekeeping standards
- Record daily sales, maintain accurate records, and deposit funds into the business bank account together with pump attendants' droppings
- Collaborate with manager to delegate roles to attendants
- Assist to securely receive, inspect, dispatch and drain BRVs (Bulk Road Vehicles) into storage tanks
- Manage and communicate tasks to attendants
- Ensure a hazard-free environment for both employees and customers
- Foster positive customer relations and provide excellent customer service.
Customer service representative
Old Mutual Life Assurance Ghana
07.2022 - 07.2022
- Provided online customer service to clients
- Assisted clients through phone calls, WhatsApp, and Old Mutual Life Assurance website
- Processed client's claims using the company's database management
- Selling company's product to individuals and cooperate bodies
- Provided solutions to clients' complaints.
HR- VOLUNTEER -REMOTE
SkilledUp Life
05.2022 - 05.2022
- Handled daily administrative duties of the organization
- Assists in recruitment processes
- Updating employee handbooks
- Designing Job descriptions when there's vacant space
- Maintained records and information of volunteers and volunteers
- Provided a report on payroll and employee appraisal
- Managed Onboarding and offboarding processes for volunteers.
Education
Certificate - 120-Hour TESOL/TEFL Certificate
11.2023
Certificate - Principles of Occupational Health And Safety Manag
09.2023
Certificate - Critical Thinking And Decision -Making
08.2023
Bachelor of Arts in Information Studies & Psychology - Information Studies And Psychology
09.2021
Diploma in Office management & Data Processing - Data Processing
07.2020
Skills
- Problem Solving
- Time management
- Detail-oriented
- Data Processing
- Customer service
- Supervising/Supervision
- Communication skills
- Ms Office Suite
- Interpersonal Skills
- Operational Efficiency
- Incident Investigation
- Environmental awareness
- Transportation knowledge
- Customer Retention
- Team Oversight
- Work Planning
- Operations Management
- Team Development
- Budget Development
- Staff Scheduling
- Vendor Relationship Management
- Distribution Services
- Effective Communication
- Sales and Marketing
- Talent Recruitment
- Sales Variances
- Policy Implementation
- Staff Training and Development
- Quality service
- Problem-solving aptitude
- Teamwork and Collaboration
- Active Listening
- Hazardous Materials Handling
- Self Motivation
- Quality Assurance
- Performance monitoring
- Analytical Thinking
- Safety Procedures
Languages
English
Advanced (C1)
French
Beginner (A1)
Locations
Ghana
Timeline
Station Supervisor - Zen Petroleum Limited
07.2022
Customer service representative - Old Mutual Life Assurance Ghana
07.2022 - 07.2022
HR- VOLUNTEER -REMOTE - SkilledUp Life
05.2022 - 05.2022
World Tesol Academy - Certificate , 120-Hour TESOL/TEFL Certificate
Alison - Certificate , Principles of Occupational Health And Safety Manag
LinkedIn Learning - Certificate , Critical Thinking And Decision -Making
University of Ghana - Bachelor of Arts in Information Studies & Psychology, Information Studies And Psychology
Chris-Joseph Multimedia College - Diploma in Office management & Data Processing, Data Processing
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