ANASTASIA LAWSON
ACCRA
Summary
Approachable Front Office Supervisor,bringing numerous years of superior performance in administrative support and team leadership. Dedicated to fostering efficient and accurate office operations through superior attention to detail and excellent business acumen. Multitasks effectively and motivate coworkers to achieve high standard of communication.
Overview
2025
2025
years of professional experience
Work History
Front Office Supervisor
AH Hotel and Conference
10.2020 - 05.2024
- Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues
- Monitored the daily performance of staff members and provided feedback on areas for improvement
- Provided training and guidance to all team members in customer service best practices, policies, and procedures
- Maintained accurate records of visitor data, including contact details, room assignments, and payment information
- Monitored guest check-in and check-out procedures
- Handled customer complaints in a professional manner
- Scheduled staff shifts and assigned duties as needed.
Front Office Executive
Alisa Hotel
03.2017 - 01.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed and updated customer information in database for accuracy.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Increased customer service success rates by quickly resolving issues.
Front Office Supervisor
Tulipinn Accra Hotel
- Supervised front office staff, including hiring and training new employees
- Ensured proper customer service standards were met
- Monitored guest check-in and check-out procedures
- Handled customer complaints in a professional manner
- Maintained accurate records of all guests' bookings and payments
- Coordinated with other departments to ensure smooth operations
- Scheduled staff shifts and assigned duties as needed
- Developed strategies to improve customer satisfaction levels
- Managed inventory levels of supplies, equipment, and services used by the front office team.
Front Office Agent
Travel Express Hotel
02.2010 - 04.2013
- Ensured proper customer service standards were met
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Addressed maintenance issues promptly, ensuring minimal disruption to guests'' stays.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
Education
Hospitality
Universal Hospitality Training Center
Millennium Heights Accra 01-2013
Diploma - Hospitality
School Of Hotel, Restaurant And Tourism Management
Trade Fair Accra12.2005
Cookery for the catering industry part II Certificate - Cookery
Ho Polytechnic
Ho Volta Region01-2002
Cookery for the catering industry part I certificate - Cookery
Ho Polytechnic
Ho Volta Region12-2000
General travel knowledge, air fares and ticketing certificate - General Travel Knowledge
Ghana Airways Training School
Cantonments04-2004
SENIOR SECONDARY SCHOOL CERTIFICATE - Home Economics
Mawuli Secondary School
Ho12.1997
Basic Education Certificate -
Kotoka Primary/Central Junior Secondary School
Burma Camp Accra12.1994
Skills
- Issue handling
- Staff Management
- Shift Scheduling
- Suggestive Selling
- Multitasking proficiency
- Team Management
- Decision-making capabilities
- Oral and writing communication
- Guest Relations Management
- Administrative tasks
- Front Desk Operations
Referees
Mr Joseph Kennedy
Human Resource Manager,
Ah Hotel And Conference
American House,East Legon Accra
Tel:+233205918992
Mr,Alex Ametepe
Front Office Manager
Alisa Hotel
Tel: +233570008239/+233302520076
Timeline
Front Office Supervisor
AH Hotel and Conference
10.2020 - 05.2024
Front Office Executive
Alisa Hotel
03.2017 - 01.2019
Front Office Agent
Travel Express Hotel
02.2010 - 04.2013
Front Office Supervisor
Tulipinn Accra Hotel
Hospitality
Universal Hospitality Training Center
Diploma - Hospitality
School Of Hotel, Restaurant And Tourism Management
Cookery for the catering industry part II Certificate - Cookery
Ho Polytechnic
Cookery for the catering industry part I certificate - Cookery
Ho Polytechnic
General travel knowledge, air fares and ticketing certificate - General Travel Knowledge
Ghana Airways Training School
SENIOR SECONDARY SCHOOL CERTIFICATE - Home Economics
Mawuli Secondary School
Basic Education Certificate -
Kotoka Primary/Central Junior Secondary School
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