Hi, I’m
Amos Dankyi
Summary
Performance-driven Fire Alarm Technician determined to provide excellent service and assistance to customers. Enthusiastic worker promoting excellent attendance record and known for effectively demonstrating alarm and closed-circuit TV systems. Reliable Fire Alarm Technician skilled in reading blueprints and instructions to fully understand project scope. Hardworking employee identifies system issues and resolves problems. Smart and determined with highly developed decision-making skills. Bilingual individual with background installing and testing alarm systems for both residential and commercial customers. Reliable Fire Alarm Technician knowledgeable in equipment repair, annual servicing and inspections and calibrating systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
6
Certification
Work History
Eagle Spy Security Systems
Security System Technician
02.2014 - Current
Job overview
- Optimized security system configurations to meet clients'' unique needs and requirements.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Demonstrated strong attention to detail through accurate documentation of system schematics and wiring diagrams during installation processes.
- Maintained detailed records of completed work orders, allowing for efficient tracking of service history and warranty information.
- Contributed to a reduction in overall project costs by identifying opportunities for improved efficiency in materials procurement and labor allocation.
- Educated customers on effective use of security systems.
- Provided prompt emergency service responses, mitigating potential security risks for clients experiencing equipment malfunctions or breaches.
- Collaborated effectively with team members to complete large-scale installation projects within tight deadlines.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Increased customer retention through providing exceptional technical support and troubleshooting assistance when needed.
- Explained how to properly use security systems so that customers were knowledgeable.
- Tested all newly installed fire alarms.
- Upheld strict safety standards throughout all tasks performed, minimizing workplace accidents and ensuring compliance with OSHA regulations.
- Fully installed fire alarms and various security devices.
- Contributed to the successful completion of numerous large-scale security system installations, earning recognition for exceptional workmanship and dedication to client satisfaction.
- Enhanced security system performance by conducting regular maintenance and troubleshooting tasks.
- Reduced false alarms by calibrating motion detectors and adjusting system settings as needed.
- Assisted with electrical installations of lighting and smoke detectors.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Assisted in the development of customized security solutions, tailoring components based on individual client specifications.
- Established rapport with clients by maintaining open lines of communication and addressing concerns in a timely manner, fostering long-term relationships.
- Responded to maintenance calls and troubleshot devices.
- Kept up-to-date with industry trends and technological advancements, applying this knowledge to enhance system performance for clients.
- Performed thorough testing procedures post-installation, validating that all components were functioning as intended before final project sign-off from clients.
- Assisted in inventory management, ensuring that all necessary supplies were readily available for upcoming installation projects.
- Supported sales team efforts through the provision of technical expertise during site visits and consultations with prospective clients.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
- Delivered comprehensive training sessions to clients on the proper usage of their new security systems, ensuring optimal functionality and user confidence.
- Demonstrated features and functionality of alarm systems to customers.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Installed access and elevator controls, alarms and video surveillance systems.
- Ensured client satisfaction with timely installations of security systems, including access control and CCTV equipment.
- Streamlined communication between departments by proactively sharing updates on project progress, resulting in more efficient collaboration among teams.
- Read and understood product manuals and blueprints.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
Education
Accra Technical Univesity
from Electrical Engineering
06.2018
Skills
- Customer Service
- Software Programming
- Fire alarm systems
- Fire Alarm System Wiring
- Equipment Repair
- Low Voltage Wiring
- Electrical Safety
- Intrusion Detection
- Troubleshooting
- Video Surveillance
- Client Relations
- System Troubleshooting
- Access Control Systems
- Alarm systems
- Written and verbal communication
- System Repair
- Installation and repairs
- Security and burglar alarms
- Service Calls
- CCTV installation
- Project Planning
- Interpersonal Communication
- Active Listening
- Multitasking
Certification
- Certified Job Title, Company Name - Timeframe
- Area of certification Training - Timeframe
- Area of certification, Company Name - Timeframe
Timeline
Security System Technician
Eagle Spy Security Systems
02.2014 - Current
Accra Technical Univesity
from Electrical Engineering
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