Summary
Overview
Work History
Education
Skills
Certification
Soccer
Listening to Music
Reference
Timeline
Generic
Benjamin Amoakoh

Benjamin Amoakoh

Achimota - Accra

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

MENS SPECK
05.2019 - 02.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.

Employ Relations Assistant - NSP

Ghana Ports & Harbors Authority
09.2019 - 08.2020
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Collaborated with the HR team to establish useful implementations of employee relations programs and initiatives.
  • Participated in conflict resolution meetings with workers
  • Company's Representation
  • Workman's Compensation

Sales Executive/Team Leader

Fido Money, Lending Ltd
06.2016 - 07.2018
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.

Cashier

Well-Being Pyramid Alliance
02.2014 - 12.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Certificate - Computer Software Engineering Programming

Alx Africa
Online
07.2024

Diploma - Psychology And Foundation of Education

University of Cape Coast
Cape Coast
05.2020

High School Diploma -

Kade Senior High Technical
Kade
06.2012

Skills

  • Customer Support
  • Sales Quota Achievement
  • Issue and Complaint Resolution
  • Administrative Duties
  • Special Assignments
  • Basic knowledge in C and Python Programming
  • Ideation
  • Closing Sales
  • Order Fulfillment
  • Microsoft Excel
  • Invoice Preparation and Processing

Certification

Enterprise Design Thinking Practitioner - March 2023

Soccer

Enthusiastic follower of professional soccer leagues, actively watching matches and analyzing gameplay strategies. Stay up-to-date with the latest news, team dynamics.

Listening to Music

An avid music enthusiast with a diverse taste in genres. Enjoy exploring new artists, albums, and playlists to broaden musical knowledge and appreciation.

Reference

Francis Oliver Tawiah Jr.

Bureau of National Communications

Data Analyst

kofffyyy@ymail.com

+233244149134


Nicolas Forson   

Ghana Ports & Harbour Authority 

Employee Relation Officer       

nezefson@yahoo.com

+233246545910 

Timeline

Employ Relations Assistant - NSP

Ghana Ports & Harbors Authority
09.2019 - 08.2020

Customer Service Representative

MENS SPECK
05.2019 - 02.2023

Sales Executive/Team Leader

Fido Money, Lending Ltd
06.2016 - 07.2018

Cashier

Well-Being Pyramid Alliance
02.2014 - 12.2015

Certificate - Computer Software Engineering Programming

Alx Africa

Diploma - Psychology And Foundation of Education

University of Cape Coast

High School Diploma -

Kade Senior High Technical

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Benjamin Amoakoh