Benjamin Amoakoh
Achimota - Accra
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MENS SPECK
2019.05 - 2023.02
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Employ Relations Assistant - NSP
Ghana Ports & Harbors Authority
2019.09 - 2020.08
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Collaborated with the HR team to establish useful implementations of employee relations programs and initiatives.
- Participated in conflict resolution meetings with workers
- Company's Representation
- Workman's Compensation
Sales Executive/Team Leader
Fido Money, Lending Ltd
2016.06 - 2018.07
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
Cashier
Well-Being Pyramid Alliance
2014.02 - 2015.12
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Certificate - Computer Software Engineering Programming
Alx Africa
Online 07.2024
Diploma - Psychology And Foundation of Education
University of Cape Coast
Cape Coast05.2020
High School Diploma -
Kade Senior High Technical
Kade 06.2012
Skills
- Customer Support
- Sales Quota Achievement
- Issue and Complaint Resolution
- Administrative Duties
- Special Assignments
- Basic knowledge in C and Python Programming
- Ideation
- Closing Sales
- Order Fulfillment
- Microsoft Excel
- Invoice Preparation and Processing
Certification
Enterprise Design Thinking Practitioner - March 2023
Soccer
Enthusiastic follower of professional soccer leagues, actively watching matches and analyzing gameplay strategies. Stay up-to-date with the latest news, team dynamics.
Listening to Music
An avid music enthusiast with a diverse taste in genres. Enjoy exploring new artists, albums, and playlists to broaden musical knowledge and appreciation.
Reference
Francis Oliver Tawiah Jr.
Bureau of National Communications
Data Analyst
kofffyyy@ymail.com
+233244149134
Nicolas Forson
Ghana Ports & Harbour Authority
Employee Relation Officer
nezefson@yahoo.com
+233246545910
Timeline
Employ Relations Assistant - NSP
Ghana Ports & Harbors Authority
2019.09 - 2020.08
Customer Service Representative
MENS SPECK
2019.05 - 2023.02
Sales Executive/Team Leader
Fido Money, Lending Ltd
2016.06 - 2018.07
Cashier
Well-Being Pyramid Alliance
2014.02 - 2015.12
Certificate - Computer Software Engineering Programming
Alx Africa
Diploma - Psychology And Foundation of Education
University of Cape Coast
High School Diploma -
Kade Senior High Technical
Enterprise Design Thinking Practitioner - March 2023
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