Amjad Abdullah

• Ensured accurate record-keeping by implementing robust documentation systems for financial transactions and customer interactions alike.
• Supervised daily operations of the branch staff.
• Ensured the branch systems are working.

- Building relationships with existing customers and creating new ones.

- Writing credit reports for small and medium scale customers.

- Enrolled business customers on the banks electronic customers.

- Meeting deposit, profitability and loan targets of the branch.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Completed data entry to record call notes, suggestions and questions.
• Assisted call-in customers with questions and orders.
• Responded to customer calls and emails to answer questions about products and services.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.