Amitayah Danso
Accra
Summary
Deadline-oriented Courier offering well-developed delivery, pickup and customer service skills. Safely operates vehicles in variety of traffic, road and weather conditions. Masterfully reads maps or sets GPS to determine and track routes.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Courier Assistant
SkyNet
Accra
12.2023 - 03.2024
- Maintained accurate records of deliveries and customer authorizations and communicated delays or issues.
- Operated forklifts to move large boxes or pallets of materials around the warehouse facility.
- Quickly responded to customer inquiries to improve business relationships.
- Adjusted routes in real-time based on traffic conditions or customer requests.
- Checked the accuracy of orders to ensure that they are complete and correct.
- Maintained accurate records of all deliveries including customer information, package contents, weight, charges.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Provided assistance in resolving customer complaints relating to shipping problems or delays.
- Collected and distributed records between personnel and outside stakeholders.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Delivered packages promptly to customers by adhering to specified routes and time schedules.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Checked and secured package loads before deliveries.
- Delivered packages in a timely manner according to predetermined routes and schedules.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Maintained adherence to stringent delivery deadlines.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
Warehouse Supervisor
Fareast Mercantile Co. Ltd
Accra
02.2019 - 06.2022
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Reported employee time, job expenses and inspections results in work records.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Assessed job sites to determine work needed.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Coordinated with other departments to ensure smooth flow of materials.
- Checked loaded materials compared to work orders for correctness.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Supervised loading and unloading of materials from incoming trucks.
- Ensured compliance with local regulations related to health and safety standards.
- Employed first-in-first-out protocols to reduce waste.
- Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.
- Informed upper management or department heads of items loaded or problems encountered.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Operated forklifts to fill or empty overhead spaces.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Maintained and updated inventory records accurately.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
Education
Bachelor of Science - Procurement And Supply Chain Management
University College of Management Studies
Accra04-2025
Skills
- Supply chain management
- Inventory control
- Logistics coordination
- Customer service
- Warehouse operations
- Problem solving
- Data analysis
- Time management
- Team collaboration
- Excellent communication
- Relationship building
- Delivery management
- Inventory management
- Logistics and transportation
- Prioritization skills
- Written communication
- Confidentiality maintenance
- Adaptability
- Deadline management
- Organizational skills
- GPS systems
- Interpersonal communication
- Quick decision making
- Performance improvement
- Licensed driver in [state]
- Multitasking ability
- Teamwork
- Multitasking and organization
- Flexibility
- Multitasking capacity
Languages
English
First Language
English
Advanced (C1)
C1
Certification
- Certificate in Statistical Analysis- Started 8th September 2023 and completed 5th November 2023
- Republic of Ghana Driver License- Date of issue 3rd June 2022
Accomplishments
- Award winner as the Best Graduating student in Procurement and Supply Chain management department
References
References available upon request.
Timeline
Courier Assistant
SkyNet
12.2023 - 03.2024
Warehouse Supervisor
Fareast Mercantile Co. Ltd
02.2019 - 06.2022
Bachelor of Science - Procurement And Supply Chain Management
University College of Management Studies