Summary
Overview
Work History
Education
Skills
Coursework
Personal Information
References
Hobbies and Interests
Certification
Timeline
AMISSAH GAIUS QUANSAH

AMISSAH GAIUS QUANSAH

Summary

An enthusiastic and knowledgeable young person who would like to add skills and experience to a team of professionals at your establishment to help the organization to achieve its aim and goals. Motivated and experienced Computer Hardware Engineer offering more than Number years of expertise. Committed to working both independently and as part of engineering team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hardware Engineer

AIC - Akuapem-Ridge Interdenominational Church
  • Delivered high-quality products on time and within budget constraints by managing project timelines and resources effectively.
  • Mentored junior engineers, fostering a culture of continuous learning and professional growth within the team.
  • Designed computer hardware components and peripheral devices.
  • Collaborated with teams on design reviews and validation testing for Type components.
  • Drove implementation of quality requirements for new product designs and adherence to customer specifications.
  • Participated in internal audits of quality management system.
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Translated broad spectrum project requirements to detailed hardware architecture design concepts.

Caretaker & House Keeper

Peduase presidential lodge

Retail Direct Sales Officer

Calbank Plc
10.2022 - Current
  • Boosted sales performance by implementing effective visual products and bank layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the back services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Coordinated special events within the back such as product launches or promotional activities that generated excitement among customers.
  • Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
  • Exceeded quarterly sales quotas consistently due to proactive prospecting efforts and efficient time management practices.
  • Developed customized sales proposals that catered to individual clients'' needs, resulting in higher conversion rates.

Internship - Hardware Support Specialist

Attachment – IPMC service center
01.2021 - 05.2022
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
  • Built and managed relationships with key clients and partners to drive growth.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.

Education

Diploma in Systems Engineering - System Engineering

IPMC College of Technology
02.2021
  • Completed professional development in Subject
  • Microsoft certified solution
  • Software engineering
  • Desktop support
  • A+
  • N+
  • Linux fundamental
  • Installing and configuration of windows
  • Installation, storage & compute
  • Networking and windows server maintenance
  • Graphic and Web design
  • Printer maintenance

High School Certificate -

Presbyterian Senior High School
01.2016

High School Certificate -

Presbyterian Senior High School
01.2016

Skills

  • Desktop support
  • Configuring Active Directory and maintaining Microsoft Server, Windows 8, Windows 10
  • Configuring and maintaining DNS, DHCP, File and Print Servers
  • Installing Applications and Operating Systems
  • Networking (Configuring and Troubleshooting Hubs, Switches and Routers etc)
  • Creating and Managing Virtual Machines
  • Creating and restore of data backups
  • Troubleshooting computer hardware and software
  • Wordpress configuration and usage
  • Printer or any print device installation, configuration and servicing
  • Quality Control
  • Hardware documentation
  • Hardware design
  • Project Planning
  • Installation Management
  • System Architecture Design
  • Control systems
  • System Engineering
  • Storage hardware architecture
  • User Support
  • Hardware Configuration

Coursework

Microsoft Official Course, 02/2020, 03/2021, Microsoft certified solution expert in infrastructure 2016

Personal Information

  • Date of Birth: 07/10/97
  • Nationality: Ghanaian

References

Mr. Aziz Mohammed, Instructor-IPMC, 02497406

Hobbies and Interests

  • Reading
  • Research
  • Football
  • Basketball

Certification

  • High Professional Diploma - Systems Engineering
  • Microsoft Official Course - Microsoft Certified solution
  • A+ & N+ Certification course

Timeline

Retail Direct Sales Officer - Calbank Plc
10.2022 - Current
Internship - Hardware Support Specialist - Attachment – IPMC service center
01.2021 - 05.2022
Hardware Engineer - AIC - Akuapem-Ridge Interdenominational Church
Caretaker & House Keeper - Peduase presidential lodge
IPMC College of Technology - Diploma in Systems Engineering, System Engineering
Presbyterian Senior High School - High School Certificate,
Presbyterian Senior High School - High School Certificate,

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AMISSAH GAIUS QUANSAH