Summary
Overview
Work History
Education
Skills
References
Professional Projects
Timeline
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AMINATA NATASHA FOFANAH

Summary

Dynamic professional with a proven track record at Africell (SL) Limited, excelling in persuasive presentation skills and proficient Microsoft usage. Spearheaded market expansion initiatives, significantly enhancing customer base and service outreach. Mentored teams towards peak performance, demonstrating exceptional attention to detail and the ability to meet tight deadlines under pressure. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Resourceful Support Officer known for high productivity and efficient task completion. Specialize in customer service, technical troubleshooting, and data management. Excel in communication, problem-solving, and adaptability to ensure seamless support operations and positive client interactions.

Overview

14
14
years of professional experience

Work History

Sales and Support Officer

Africell (SL) Limited
09.2021 - Current
  • Get customers for fiber connection by marketing
  • Work with the technical department to plan installations for the day and assist climbers with materials for installation
  • Call customers that book for the service, get their information's and check feasibility
  • Accept bookings and create/ add accounts for new installations
  • Assist with mails for expansion of expired cooperate accounts and invalid payments
  • Assist in reporting fiber issues that involve red lights and slow experience in connectivity

Debt Recovery and Systems Manager

Magnet Financial Management
01.2019 - 12.2020
  • Investigated payment arrears and code debtors properly to determine collection process
  • Established appropriate communication mediums with debtors to mitigate defaulting
  • Executed adequate recovery activities that minimise cost and optimize returns
  • Maintained arrears history on clients to aid management decision making process
  • Negotiated payment plans whilst building a positive relationship with customers

Credit and Operations Officer

Magnet Financial Management
01.2015 - 10.2018
  • Built credit awareness via consumer educational campaigns and media sharing
  • Mentored 3 individuals to become part of the company's marketing team
  • Analysed competition and consumer interest to build reputation and market share
  • Disbursed substantial payments to customers in line with company policy
  • Maintained records and initiate recovery as appropriate

Sales Accounts Officer

Clean Life Ltd
01.2011 - 12.2014
  • Managed the sales cycle form initial enquiry to after sales feedback
  • Maintained day books and general ledger accounts to aid accounts preparation
  • Arranged meetings and exhibitions on customer sites to generate and grow interest
  • Coordinated with support teams to ensure excellent customer experience
  • Produced tenders and pricing contracts with the General Manager

Education

Certificate - Python Programming

Open Labs University
Accra Ghana
04-2025

BACHELOR OF ARTS - HISTORY AND SOCIOLOGY

FOURAH BAY COLLEGE UNIVERSITY OF SIERRA LEONE
01.2017

WEST AFRICA SENIOR CERTIFICATE EXAMINATION -

ST. HELENA A.M.E SECONDARY SCHOOL
01.2011

BASIC EDUCATION CERTIFICATE EXAMINATION -

ANNIE WALSH MEMORIAL SECONDARY SCHOOL
01.2009

Skills

  • Confident communication
  • Persuasive presentation skills
  • Proficient Microsoft user
  • Attention to detail
  • Ability to work under pressure
  • Ability to meet tight deadlines
  • Preparing reports
  • Performing market research
  • Coordinating campaigns
  • Product outreach
  • Service outreach
  • Technical support understanding
  • Team development

References

  • Mr. Jacob Sahr Allieu, C.E.O, Sky Living (SL) Ltd, +232 76 516975, skylivinslltd@gmail.com
  • Mr. Conrad Cummings, C.E.O, Magnet Financial Management, +232 76 110155

Professional Projects

  • 2016, President, United Nations Youth Association of Sierra Leone (UNYASIL), Led the team on youth related activities ensured the smooth running of the organization. Represented the Organization in a Youth Summit in Nigeria and was a member of the panel for the promotion and execution of SDGs.
  • 2010, Outreach Team Leader, Sensitized students in their various institutions on youth related problems and created activities to engage youths and NGOs in reaching interactive solutions.

Timeline

Sales and Support Officer

Africell (SL) Limited
09.2021 - Current

Debt Recovery and Systems Manager

Magnet Financial Management
01.2019 - 12.2020

Credit and Operations Officer

Magnet Financial Management
01.2015 - 10.2018

Sales Accounts Officer

Clean Life Ltd
01.2011 - 12.2014

Certificate - Python Programming

Open Labs University

BACHELOR OF ARTS - HISTORY AND SOCIOLOGY

FOURAH BAY COLLEGE UNIVERSITY OF SIERRA LEONE

WEST AFRICA SENIOR CERTIFICATE EXAMINATION -

ST. HELENA A.M.E SECONDARY SCHOOL

BASIC EDUCATION CERTIFICATE EXAMINATION -

ANNIE WALSH MEMORIAL SECONDARY SCHOOL
AMINATA NATASHA FOFANAH