Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic
Aminat Amodu

Aminat Amodu

Summary

Dynamic Customer Care Representative with a proven track record at MTN, excelling in problem resolution and effective communication. Adept at enhancing customer satisfaction through active listening and conflict management, achieving first call resolution consistently. Committed to delivering exceptional service and fostering strong customer relationships in fast-paced environments.

Overview

1
1
year of post-secondary education

Work History

Customer Care Representative

MTN
01.2026 - Current
  • Resolved complaints efficiently to enhance customer satisfaction.
  • Assisted customers with inquiries via phone and online chat.
  • Documented customer interactions in the ticketing system accurately.

Education

Bachelor of Science - Journalism And Mass Communication

Legon University
Accra
01.2025 - 06.2026

Skills

  • Customer service
  • Call center experience
  • Effective communication
  • Phone etiquette
  • Call handling
  • First call resolution
  • Data entry
  • Attention to detail
  • Team collaboration
  • Problem resolution
  • Adaptability
  • Custom order management
  • Conflict management
  • Conflict mediation
  • Active listening
  • Stress management
  • Relationship management
  • Empathy and patience
  • Project management
  • Contract negotiation expertise
  • Call center experience

Languages

English
First Language
English
Advanced (C1)
C1

Affiliations

  • Cooking
  • Baking
  • Reading
  • Sports

References

References available upon request.

Timeline

Customer Care Representative

MTN
01.2026 - Current

Bachelor of Science - Journalism And Mass Communication

Legon University
01.2025 - 06.2026
Aminat Amodu