Summary
Overview
Work History
Education
Languages
Affiliations
References
Timeline
Generic

Amewusika Tamakloe

Accra

Summary

Professional adept at managing high-pressure situations with diplomacy and emotional intelligence. Proven track record in resolving escalated complaints through effective communication and problem-solving. Highly motivated with a strong work ethic and adaptability, excelling in independent roles and quickly acquiring new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

8
8
years of professional experience

Work History

Customer Experience Agent

Vodafone Ghana
Accra
03.2018 - 12.2019
  • Ensured adherence to operational standards and maintained contact center performance metrics.
  • Achieved targets and KPIs consistently, driving team success.
  • Created exceptional customer experience through efficient resolution of problems.
  • Resolved customer queries and complaints promptly to enhance satisfaction.
  • Utilized multiple communication channels to provide assistance to customers.
  • Reported any suspicious activity observed during interactions with customers according to established protocols.
  • Documented all customer conversations in the database system accurately and thoroughly.
  • Analyzed trends in customer feedback to identify areas of improvement.
  • Maintained accurate records of customer interactions utilizing CRM software.
  • Participated in team meetings and brainstorming sessions to discuss possible improvements in the CX process.
  • Educated customers about new products and services that may be beneficial for them.

Data Entry Clerk (NATIONAL SERVICE

SSNIT
Accra
09.2017 - 08.2018
  • Captured and retrieved social security numbers efficiently.
  • Prepared summaries of daily work completed for review by supervisors.
  • Sorted and packaged social security forms for processing.
  • Batched social security forms to streamline workflow.
  • Verified receipts to ensure accuracy and compliance.
  • Compiled reports based on gathered information.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Utilized specialized software applications related to the job role.
  • Followed up on pending tasks until completion.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Operated various office equipment such as scanners, printers. when required.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Reviewed and updated account information in company computer system.

Customer Care Representative (INTERNSHIP

Ghana Commercial Bank
Accra
07.2013 - 10.2013
  • Reviewed customer account balances to ensure accuracy and compliance.
  • Maintained up-to-date knowledge of company products, services, and promotions.
  • Processed checkbook applications for customers in a timely manner.
  • Assisted customers in completing bank forms to facilitate transactions.
  • Addressed customer requests and queries to enhance service experience.
  • Identified opportunities to upsell additional services when appropriate.
  • Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.

Office Assistant (INTERNSHIP)

SSNIT
Accra
07.2012 - 10.2012
  • Drafted contracts and deeds for SSNIT and external companies to formalize agreements.
  • Organized files to enhance retrieval efficiency and streamline management processes.
  • Facilitated interdepartmental communication by managing correspondence and document transfers.
  • Managed inventory of office supplies and placed orders when needed.
  • Answered phone calls and directed them to appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.

Teacher( COMMUNITY SERVICE

Jesus Grammar School
Accra
07.2011 - 09.2011
  • Oversight of pupils and educational guidance
  • Encouraged critical thinking skills and problem solving strategies among students.
  • Supervised after school activities such as clubs or sports teams.
  • Assessed student performance through tests, quizzes and other assessments.
  • Maintained a safe and orderly learning environment for all students.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.

Education

Bachelor of Science - Human Resources Management

CENTRAL UNIVERSITY
ACCRA -GHANA
01-2015

High School Diploma -

ABURI GIRLS SENIOR HIGH SCHOOL
ACCRA-GHANA
08-2009

Languages

English
First Language

Affiliations

  • SWIMMING
  • READING
  • SOCIALISING

References

References available upon request.

Timeline

Customer Experience Agent

Vodafone Ghana
03.2018 - 12.2019

Data Entry Clerk (NATIONAL SERVICE

SSNIT
09.2017 - 08.2018

Customer Care Representative (INTERNSHIP

Ghana Commercial Bank
07.2013 - 10.2013

Office Assistant (INTERNSHIP)

SSNIT
07.2012 - 10.2012

Teacher( COMMUNITY SERVICE

Jesus Grammar School
07.2011 - 09.2011

Bachelor of Science - Human Resources Management

CENTRAL UNIVERSITY

High School Diploma -

ABURI GIRLS SENIOR HIGH SCHOOL

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Amewusika Tamakloe