Mawuli Avortri
Information Technology
Accra,AA
Summary
Proven IT professional with hands-on experience in technical support, network management, hardware maintenance, and computer lab administration. Demonstrated ability to troubleshoot and resolve technical issues efficiently. Proven track record of assisting with IT support in educational and governmental settings. Ready to learn and eager to leverage skills in a dynamic IT environment. Experienced in web design, with proficiency in Figma
Overview
3
3
years of professional experience
Work History
Part-time IT Assistant
University of Ghana, Accra City Campus
10.2023 - Current
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Managed the student admissions application and registration system, providing support and troubleshooting issues as needed.
- Maintained and repaired laptops and desktops, ensuring all systems were up-to-date and functional.
- Provided assistance with Wi-Fi connections and network troubleshooting for students and staff.
- Oversaw the computer lab, ensuring a productive environment for students and maintaining all equipment.
Service Personnel
University of Ghana IT Department
11.2023 - 10.2024
- Assisted with the registration process for students each semester, ensuring smooth and efficient enrollment.
- Laptop and desktop assembly and disassembly
- Hardware troubleshooting and repair
- Installation and configuration of hardware components (CPUs, RAM, storage devices, GPUs, peripherals)
- Maintenance of printers and other peripheral devices
- BIOS/UEFI configuration and firmware updates
- Oversaw the daily operations of the computer lab, ensuring all equipment was functional and available for student use.
IT Intern
University of Ghana, Accra City Campus
04.2022 - 08.2022
- Supported IT department in handling technology rollout and maintenance.
- Supported end-users with software, hardware, and network standards and use processes.
- Assisted with the registration process for students each semester, ensuring smooth and efficient enrollment.
- Oversaw the daily operations of the computer lab, ensuring all equipment was functional and available for student use.
Intern, RSIM Unit
Ministry of Information, Ghana
07.2021 - 09.2021
- Client Service Assistance.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Education
HND - Information Technology
Ho Technical University
Ho, Ghana 04.2001 -
High School Cetificate - General Science
Bishop Herman College
Kpando, Volta Region 04.2001 -
Skills
Web Design in Figma for UI/UX design
Remote Support
Hardware and Software maintenance
Helpdesk support
Network Administration
Cybersecurity Practices
English Language proficiency
Problem-Solving
Time management abilities
Teamwork and Collaboration
Languages
English
Advanced (C1)
Interests
Technology
Design
Timeline
Service Personnel
University of Ghana IT Department
11.2023 - 10.2024
Part-time IT Assistant
University of Ghana, Accra City Campus
10.2023 - Current
IT Intern
University of Ghana, Accra City Campus
04.2022 - 08.2022
Intern, RSIM Unit
Ministry of Information, Ghana
07.2021 - 09.2021
HND - Information Technology
Ho Technical University
04.2001 -
High School Cetificate - General Science
Bishop Herman College
04.2001 -
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