Open To Work
Amanuel Gebreselasie
Addis Ababa
Summary
Dynamic Field Service Engineer with a proven track record of delivering exceptional service quality and fostering strong relationships with customers' operational teams through technical expertise and reliability. Adept at providing comprehensive site support to ensure system availability in alignment with service level agreements, executing preventive and corrective maintenance on designated systems. Skilled in the installation, commissioning, and calibration of Banknote Processing Machines, along with effective documentation of onsite performance and detailed feedback to senior management. Proficient in analyzing customer complaints to diagnose system faults and capable of upgrading or retrofitting onsite systems while maintaining clear communication with line management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Giesecke + Devrient
07.2022 - Current
- Ensure high service quality; build up a strong link to the customer’s operational staff based on technical excellence and reliability.
- Providing full site support.
- Keeping the system available as per the service level agreement.
- Troubleshooting and maintenance (Preventive/corrective) of the designated system. Following the routine schedule of repairs.
- Capable of performing the installation and commissioning of Banknote Processing Machines and other products at customer sites.
- To test, measure, align, and calibrate the designated system.
- Documenting onsite performance. Following the reporting scheme, giving seniors detailed feedback.
- Research and determine the reusability of parts in accordance with the published guidelines.
- Dealing with spare parts, inventory, availability, and ordering. Managing spare parts cycle times.
- Testing the system performance and demonstrating the operation and service to the customer
- Analyze customer complaints to diagnose a system fault
- Capable of Upgrading, retrofitting, or modification for the onsite system while keeping the line manager regularly updated.
- Capable of supporting remotely as a first line service support
Technical Head and Maintenance Supervisor
Tsehaye Roschli Industrial and Agricultural Engineering
10.2015 - 07.2022
- Provide emergency/unscheduled repairs of production equipment during production and performs scheduled maintenance repairs of production equipment during machine service.
- Perform highly diversified duties to install and maintain production machines and the plant facility’s equipment
- Read and interpret equipment manuals and work orders to perform required maintenance and service
- Manage BOMs and ensure that product and engineering changes are processed in accordance with the QMS
- Manage all regulatory, quality and compliance requirements and ensure documentation is up to date and in line with current legislation
- Lead the Technical team by inspiring and motivating. Ensure personal development training plans are in place
- Provide Engineering and Technical support across the business - Operations, Procurement, Finance, Marketing and Commercial
- Represent company on trade and regulatory bodies, both nationally and internationally
Education
Bachelor of Science - Mechanical Engineering
Adama Science & Technology University
Ethiopia07-2015
Skills
- Equipment installation and repair
- performing preventive and corrective maintenance
- On-site support and Remote support
- Service documentation
- Software installation
- System diagnostics and Mechanical troubleshooting
Accomplishments
As a field Service Engineer
I have Accomplished projects across the Middle East and Africa more 17 installation and commissioning of bank note processing machine
performing quarterly preventive maintenance and corrective maintenance along east,west,north and central Africa.
Certification
Giesecke+Devrient technical training
- BPSM7, NOTAPACK,BDS AND BPS C-SEGMENT
Languages
English
Upper intermediate (B2)
Work Preference
Work Type
Full TimeTimeline
Field Service Engineer
Giesecke + Devrient
07.2022 - Current
Technical Head and Maintenance Supervisor
Tsehaye Roschli Industrial and Agricultural Engineering
10.2015 - 07.2022
Bachelor of Science - Mechanical Engineering
Adama Science & Technology University