Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

AMANDA ADZO FUMADOR

Accra,AA

Summary

Adept at managing high-stress situations with professionalism, I significantly enhanced customer satisfaction at Pillmart Pharmacy & Clinic. Skilled in complaint handling and empathy display, my proactive approach contributed to sales growth and efficient conflict resolution. Demonstrated expertise in time management and customer service, ensuring optimal operational efficiency and client relations.

Overview

2017
2017
years of professional experience

Work History

CUSTOMER SERVICE PERSONNEL

PILLMART PHARMACY & CLINIC
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Responded to customer requests for products, services, and company information.

Medicine Counter Assistant

ALPHA DUO
  • Counted and labeled prescriptions with correct item and quantity.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.

ASSISTANT MANAGER

SABINA ENTERPRISE
01.2015 - 10.2016
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

EXECUTIVE ASSISTANT TO THE EXECUTIVE CHAIRMAN

STATE ENTERPRISE
02.2015 - 02.2016
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Created expense reports, budgets, and filing systems for management team.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Coordinated travel arrangements by booking airfare, hotel, and ground transportation.

Secretary

ROPHEKA HERBAL
03.2010 - 03.2011
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Education

MEDICINE COUNTER ASSISTANT - MEDICINE COUNTER ASSISTANT

ROYAL ANN COLLEGE OF HEALTH
ACCRA
12-2022

DIPLOMA IN CUSTOMER SERVICE - CUSTOMER SERVICE

ALISON ONLINE UNIVERSITY
ONLINE
12-2020

DIPLOMA IN JOURNALISM - Journalism

ROYAL INSTITUTE OF JOURNALISM
ACCRA
02-2016

High School Diploma -

KETA SENIOR HIGH SCHOOL
KETA, VOLTA REGION
09-2009

Skills

  • Complaint Handling
  • Empathy Display
  • Patience Maintenance
  • Call center experience
  • Customer Service
  • Self Motivation
  • Time management abilities

Timeline

EXECUTIVE ASSISTANT TO THE EXECUTIVE CHAIRMAN

STATE ENTERPRISE
02.2015 - 02.2016

ASSISTANT MANAGER

SABINA ENTERPRISE
01.2015 - 10.2016

Secretary

ROPHEKA HERBAL
03.2010 - 03.2011

CUSTOMER SERVICE PERSONNEL

PILLMART PHARMACY & CLINIC

Medicine Counter Assistant

ALPHA DUO

MEDICINE COUNTER ASSISTANT - MEDICINE COUNTER ASSISTANT

ROYAL ANN COLLEGE OF HEALTH

DIPLOMA IN CUSTOMER SERVICE - CUSTOMER SERVICE

ALISON ONLINE UNIVERSITY

DIPLOMA IN JOURNALISM - Journalism

ROYAL INSTITUTE OF JOURNALISM

High School Diploma -

KETA SENIOR HIGH SCHOOL

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AMANDA ADZO FUMADOR