Summary
Overview
Work History
Education
Skills
References
Timeline
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Amanda Darkwaa Dompreh

North Kaneshie

Summary

Dynamic and results-oriented professional with extensive experience in delivering exceptional customer service. Recognized for a disciplined work ethic and commitment to accuracy, consistently providing fast and friendly support to meet diverse customer needs. Dedicated to enhancing customer experiences through effective communication and relationship-building skills, contributing to the achievement of organizational goals and objectives. Proven ability to foster positive interactions that drive satisfaction and loyalty.

Overview

5
5
years of professional experience

Work History

External Sales Consultant

First National Bank Ghana
10.2023 - Current
  • Educating and selling of products and services to potential customers.
  • Building relationships with existing customers.
  • Coordinating sales efforts with other departments.
  • Monitoring of competition.
  • Opening of accounts and maintenance.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Maximized customer retention by resolving issues quickly.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

Customer Service Representative

First National Bank
10.2024 - 05.2025
  • Maintain working relationships with existing clients to ensure they receive exceptional service and identify potential new sales opportunities.
  • Prepare concise and accurate reports and other documentation for submission and review.
  • Achieve sales goals by assessing current client needs by following banks process and procedures.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Improved resolution time with effective problem-solving for customer complaints.

Customer Service Officer

First Atlantic Bank Ghana Limited (Branch Services)
02.2023 - 09.2023
  • Provides customers with information and awareness of the Bank’s products and services.
  • Responds to all customer inquiries and complaints.
  • Ensures the timely and accurate processing of all properly authorized customer requests (Stop Cheque, Account Activation, off-cycle statements)
  • Reviews account opening documents and ensure the timely opening of the accounts in line with the existing KYC requirements and guidelines.
  • Process cheque book/card requests, maintenance, and ensuring prompt delivery to the customers.
  • Receive, evaluate, and process all required customer information requests in the branch and information requirements promptly and efficiently.
  • Ensures effective and efficient customer engagement and queuing in the banking hall.
  • Provides reports on customer service activities to the Head of Operations.
  • Ensures proper documentation for new and existing accounts

Organization and Methods Officer

National Service at Bank of Africa
11.2021 - 09.2022
  • Documents policies and procedures in accordance with business goals, regulatory compliance and legal requirements to achieve efficiency.
  • Review of the Bank’s policies and procedures in line with recommendations from Control Teams (Audit, Permanent Control, Risk Management).
  • Conducts process reviews and reengineering of procedures to ensure processes are aligned with best practices.
  • Incorporate regulatory directives into relevant policies and procedures to avoid sanctions of the regulator. E.g. BOG, Ghana Revenue Authority (GRA)
  • Conduct branch and departmental visits to ensure approved procedures and policies are strictly being adhered.

Sales Person

Metropolitan Insurance Company
09.2020 - 10.2020
  • Advised potential clients on educational and life insurance benefits and options designed to provide personal protection in unforeseen circumstances.
  • Conducted one on one presentations with potential clients, providing comprehensive outlines of policy benefits and guidelines.
  • Answered questions and concerns of potential policy holders had.
  • Internship

Education

Bachelor of Arts - Public Relations Management

University of Professional Studies
01.2021

Diploma - Public Relationship Management

University of Professional Studies
01.2019

High School - General Arts

St. Mary’s Secondary High School
01.2017

Skills

  • Communication Skills
  • Public Speaking
  • Self-Motivated
  • Service-focused
  • Teamwork
  • Integrity
  • Active listening
  • Creativity
  • Time management

References

  • Victoria, Gadzekpo, Head, Organization & Methods, Victoria.Gadzekpo@boagroup.com, 233-244-688-844, Bank of Africa, Ghana
  • Arafat, Sayibu, Head of Operations, Kotobabi Branch, asayibu@firstatlanticbank.com.gh, 233-243309788, First Atlantic Bank Ghana Limited

Timeline

Customer Service Representative

First National Bank
10.2024 - 05.2025

External Sales Consultant

First National Bank Ghana
10.2023 - Current

Customer Service Officer

First Atlantic Bank Ghana Limited (Branch Services)
02.2023 - 09.2023

Organization and Methods Officer

National Service at Bank of Africa
11.2021 - 09.2022

Sales Person

Metropolitan Insurance Company
09.2020 - 10.2020

Diploma - Public Relationship Management

University of Professional Studies

High School - General Arts

St. Mary’s Secondary High School

Bachelor of Arts - Public Relations Management

University of Professional Studies
Amanda Darkwaa Dompreh