Amanda Darkwaa Dompreh
North Kaneshie
Summary
Dynamic and results-oriented professional with extensive experience in delivering exceptional customer service. Recognized for a disciplined work ethic and commitment to accuracy, consistently providing fast and friendly support to meet diverse customer needs. Dedicated to enhancing customer experiences through effective communication and relationship-building skills, contributing to the achievement of organizational goals and objectives. Proven ability to foster positive interactions that drive satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
External Sales Consultant
First National Bank Ghana
10.2023 - Current
- Educating and selling of products and services to potential customers.
- Building relationships with existing customers.
- Coordinating sales efforts with other departments.
- Monitoring of competition.
- Opening of accounts and maintenance.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Maximized customer retention by resolving issues quickly.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Customer Service Representative
First National Bank
10.2024 - 05.2025
- Maintain working relationships with existing clients to ensure they receive exceptional service and identify potential new sales opportunities.
- Prepare concise and accurate reports and other documentation for submission and review.
- Achieve sales goals by assessing current client needs by following banks process and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Officer
First Atlantic Bank Ghana Limited (Branch Services)
02.2023 - 09.2023
- Provides customers with information and awareness of the Bank’s products and services.
- Responds to all customer inquiries and complaints.
- Ensures the timely and accurate processing of all properly authorized customer requests (Stop Cheque, Account Activation, off-cycle statements)
- Reviews account opening documents and ensure the timely opening of the accounts in line with the existing KYC requirements and guidelines.
- Process cheque book/card requests, maintenance, and ensuring prompt delivery to the customers.
- Receive, evaluate, and process all required customer information requests in the branch and information requirements promptly and efficiently.
- Ensures effective and efficient customer engagement and queuing in the banking hall.
- Provides reports on customer service activities to the Head of Operations.
- Ensures proper documentation for new and existing accounts
Organization and Methods Officer
National Service at Bank of Africa
11.2021 - 09.2022
- Documents policies and procedures in accordance with business goals, regulatory compliance and legal requirements to achieve efficiency.
- Review of the Bank’s policies and procedures in line with recommendations from Control Teams (Audit, Permanent Control, Risk Management).
- Conducts process reviews and reengineering of procedures to ensure processes are aligned with best practices.
- Incorporate regulatory directives into relevant policies and procedures to avoid sanctions of the regulator. E.g. BOG, Ghana Revenue Authority (GRA)
- Conduct branch and departmental visits to ensure approved procedures and policies are strictly being adhered.
Sales Person
Metropolitan Insurance Company
09.2020 - 10.2020
- Advised potential clients on educational and life insurance benefits and options designed to provide personal protection in unforeseen circumstances.
- Conducted one on one presentations with potential clients, providing comprehensive outlines of policy benefits and guidelines.
- Answered questions and concerns of potential policy holders had.
- Internship
Education
Bachelor of Arts - Public Relations Management
University of Professional Studies
01.2021
Diploma - Public Relationship Management
University of Professional Studies
01.2019
High School - General Arts
St. Mary’s Secondary High School
01.2017
Skills
- Communication Skills
- Public Speaking
- Self-Motivated
- Service-focused
- Teamwork
- Integrity
- Active listening
- Creativity
- Time management
References
- Victoria, Gadzekpo, Head, Organization & Methods, Victoria.Gadzekpo@boagroup.com, 233-244-688-844, Bank of Africa, Ghana
- Arafat, Sayibu, Head of Operations, Kotobabi Branch, asayibu@firstatlanticbank.com.gh, 233-243309788, First Atlantic Bank Ghana Limited
Timeline
Customer Service Representative
First National Bank
10.2024 - 05.2025
External Sales Consultant
First National Bank Ghana
10.2023 - Current
Customer Service Officer
First Atlantic Bank Ghana Limited (Branch Services)
02.2023 - 09.2023
Organization and Methods Officer
National Service at Bank of Africa
11.2021 - 09.2022
Sales Person
Metropolitan Insurance Company
09.2020 - 10.2020
Diploma - Public Relationship Management
University of Professional Studies
High School - General Arts
St. Mary’s Secondary High School
Bachelor of Arts - Public Relations Management
University of Professional Studies