AMAKYE HELLEN
Accra
Summary
Seeking a position where I can maximize my years of management, quality assurance, program development, and training experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Bar Supervisor
The Honeysuckle Pub & Restaurant, Osu Opp.fire service HQ,Ring Rd E,Accra
Accra
01.2024 - Current
- Supervised bar staff to ensure efficient service and adherence to standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Handled customer complaints promptly, ensuring satisfaction and loyalty.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Monitored patron alcohol consumption to encourage safety.
- Developed and implemented innovative strategies to increase customer satisfaction.
- Organized promotional events for the bar including happy hour specials, drink specials.
- Provided guidance and support to bartenders while they served guests at the bar.
Shop Manager
Raculani Classic Limited, A & C Mall. East legon,
Accra
09.2014 - 01.2024
- Maintaining an organized and straightened store while helping customers as needed.
- Arrange clothing, coordinate product displays and accept incoming deliveries
- Trained and mentored new team members on customer service standards.
- Oversaw inventory management, ensuring accurate stock levels and organization.
- Resolved customer complaints promptly and professionally.
- Oversaw the recruitment, training and development of new staff members.
- Scheduled staff shifts according to business needs.
Pupils teacher
Victory Islamic school, Ashaley Botwe, Accra
Accra
09.2013 - 08.2014
- Develop and implement daily and unit lesson plan for the class, administer test and evaluation, and analyze student performance
- Facilitated engaging classroom activities to promote student participation and learning.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Communicated regularly with parents regarding student performance and school events.
- Assessed pupils' progress, identified areas for improvement, and developed strategies to address them.
- Encouraged student participation through the use of interactive teaching methods.
Bank operation
South Akim Rural Bank limited, Nsawam-Adoagyiri
Nsawam
06.2012 - 07.2012
- Enquiries Desk - Passing of entries.
- Taking and Issuing of Savings Withdrawal Books (SWB's) as well as E-zwich cards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales personnel
Sweet mother boutique, Adoagyiri, Nsawam
Nsawam
08.2008 - 10.2008
- Responsible for delivering a friendly service, smiling, greeting and making eye contact with every customer that comes to.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
The Care Certificate Knowledge Elements - Care Certificate
Care Tuition
02.2023 - 02.2023
Bachelor of science - Business administration, Human resource management
University of Ghana
Legon, Ghana 01.2016 - 01.2020
Diploma - Business Management
University Of professional Studies
Skills
- Teamwork and collaboration
- Leadership
- Critical thinking and problems solving
- Professionalism and work ethics
- Oral and written communication skills
Achievements And Awards
- 2010, Springboard 2010 Roadshow. A unique nationwide series of conferences on investment, planning, entrepreneurship & corporate excellence.
- 2010, Abundant Grace Academy. Awarded for effectiveness in position as An Assistant Prep prefect.
References
- Mr. Patrik, The Honeysuckle Pub & Restaurant, Osu, the manager
- Recep Coraphli, Raculani classic Limited, Director, 0204687437
- Mr. Hussein Mohammed Mukhtar, Victory International school, School Director, mukhtargh@yahoo.com, 0244766354
Hobbies and Interests
- Sports (football)
- Culinary like Cooking and Mixology
- Live band music
- Intellectual and education like taking online classes
Disclaimer
I hereby declare that the above information furnished by me is true to the best of my knowledge and belief.
Languages
- English
- Twi
Internship
South Akim Rural Bank limited, Nsawam, Nsawam, Eastern Region, Bank operator, 06/01/12 - 07/31/12, Enquiries Desk - Passing of entries, Taking and Issuing of Savings Withdrawal Books (SWB's) as well as E-zwich cards., Assisting customers.
Personal Information
- Date of Birth: 22nd Feb,1990
- Nationality: Ghanaian
- Marital Status: Single
Languages
Twi
Proficient
C2
English
Proficient
C2
Timeline
Bar Supervisor
The Honeysuckle Pub & Restaurant, Osu Opp.fire service HQ,Ring Rd E,Accra
01.2024 - Current
The Care Certificate Knowledge Elements - Care Certificate
Care Tuition
02.2023 - 02.2023
Bachelor of science - Business administration, Human resource management
University of Ghana
01.2016 - 01.2020
Shop Manager
Raculani Classic Limited, A & C Mall. East legon,
09.2014 - 01.2024
Pupils teacher
Victory Islamic school, Ashaley Botwe, Accra
09.2013 - 08.2014
Bank operation
South Akim Rural Bank limited, Nsawam-Adoagyiri
06.2012 - 07.2012
Sales personnel
Sweet mother boutique, Adoagyiri, Nsawam
08.2008 - 10.2008
Diploma - Business Management
University Of professional Studies