Amadu Abdul Manaaf
Bolgatanga
Summary
Dynamic Hotel Manager with a proven track record at Akayet Hotel, excelling in guest relations management and complaint resolution. Successfully enhanced guest satisfaction through effective staff training and performance evaluations. Skilled in cash handling and interpersonal communications, fostering a positive environment that drives team success and guest loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hotel Manager
Akayet Hotel
03.2024 - Current
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Education
Bachelor - Data Communication And Networking
Bolgatanga Technical University
BolgatangaSkills
- Guest complaint resolution
- Guest relations management
- Guest services management
- Cash handling
- Interpersonal communications
- Staff scheduling
Affiliations
- National Association of Social Workers
- Association for Computing Machinery
Certification
- Project Management Institute Agile Certified Practitioner (PMI-ACP)
- Autodesk Certified Professional (ACP)
- Certified Data Professional (CDP)
Languages
English
Advanced (C1)
Timeline
Hotel Manager
Akayet Hotel
03.2024 - Current
Bachelor - Data Communication And Networking
Bolgatanga Technical University
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