AMA AKOWA RHULE
Sekondi-Takoradi
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Airtel-Tigo Telecommunication Limited
Takoradi
01.2020 - Current
- Increased customer satisfaction by 30% through foresight of client demands and delivery of excellent service, Implemented up-selling strategies resulting in a 20% rise in revenue and KPIs, Remote customer assistance during the pandemic via phone conversations and email communication
Caregiver
The Good Shepherd Care Home
Adientem
10.2008 - Current
- Administer bedside and personal care, Administer medications, Assist with bathing and personal hygiene, Facilitate regular exercise, Change non-sterile dressings, Assist with feeding, Launder clothing and household linens, Perform light housekeeping and cleaning duties, Provide companionship, Shop for food and household supplies, Prepare and serve nutritious meals
Administrative Assistant
College of Distance Education
Cape Coast
09.2017 - 12.2018
- Managed daily email communication with mastery of written communication, Scheduled and planned both actual and virtual meetings, vacations, and appointments, Boosted productivity by 40% through proactive anticipation of department needs
Administrative Assistant
The Good Shepherd Shop
Takoradi
05.2008 - 07.2014
- Tracked customer orders and handled complaints, improving customer satisfaction from 62% to 91%, Managed administrative tasks, resulting in a 40% increase in profit
Education
Diploma in Nursing and Patient Care - Nursing And Patient Care
Alison
10-2023
Bachelor of Science in Geography and Regional Planning -
University of Cape Coast
05.2017
Skills
- Good communication
- Customer-focused
- Time Management and Organization
- Reliability
- Punctuality
- High-energy attitude
- Client Relations
Capacity building courses
- ALX Africa: ALX Virtual Assistant Programme, November 2022
- Philanthropy University: Fundamentals of Project Management, February 2019
- Philanthropy University: Introduction to Fundraising, February 2019
- Philanthropy University: Planning for Monitoring and Evaluation, April 2019
- Philanthropy University: Human Capital Strategy, April 2019
Volunteer Experience
Executive Member (Ladies Wing), Canada Fancy Club, 12/01/20, Present, Provided free employment training for unemployed teenagers in Takoradi, Ghana, Participated in an annual regional Christmas masquerade tournament, fostering communal harmony
Hobbies and Interests
- Internet research
- Social volunteering
- Traveling
Languages
English
First Language
French
Beginner
A1
References
References available upon request.
Timeline
Customer Service Representative
Airtel-Tigo Telecommunication Limited
01.2020 - Current
Administrative Assistant
College of Distance Education
09.2017 - 12.2018
Caregiver
The Good Shepherd Care Home
10.2008 - Current
Administrative Assistant
The Good Shepherd Shop
05.2008 - 07.2014
Diploma in Nursing and Patient Care - Nursing And Patient Care
Alison
Bachelor of Science in Geography and Regional Planning -
University of Cape Coast
Similar Profiles
Mambwe ChintuMambwe Chintu
Key Account Manager – NGO, Embassy and Learning Institutions Portfolio at Airtel Enterprise Business: Internet &Telecommunication service providerKey Account Manager – NGO, Embassy and Learning Institutions Portfolio at Airtel Enterprise Business: Internet &Telecommunication service provider
Nneka EsamahNneka Esamah
Customer Service Representative at Airtel TelecommunicationCustomer Service Representative at Airtel Telecommunication
JOSIAH KIPLIMOJOSIAH KIPLIMO
Sales Executive at Airtel Kenya - Telecommunication Company.Sales Executive at Airtel Kenya - Telecommunication Company.